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Security report for jivochat.co.in

LLC TECNOLOGY DISTRIBUTION LTDA · Technology · India

Low risk. 1 critical or high finding in SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

JivoChat is a well-established technology company specializing in live chat software and customer engagement solutions. The company offers a comprehensive platform integrating live chat, chatbots, social media, messengers, telephony, and CRM integrations to help businesses improve customer support and sales conversion. Positioned as a top global player with over 200,000 businesses trusting their services, JivoChat targets businesses seeking efficient and multi-channel customer communication tools. The website is professionally designed, mobile-optimized, and provides clear navigation and rich content about their offerings. Technically, the website leverages modern web technologies including React and Next.js, ensuring fast performance and good SEO. It supports multiple platforms including web, mobile, and desktop applications. The presence of Google Tag Manager, Google Ads, and Ahrefs Analytics indicates a mature digital marketing and analytics infrastructure. Security best practices are observed with HTTPS, security headers, and secure forms, although incident response contact details and security.txt are not explicitly provided. The security posture is strong with no critical vulnerabilities detected. Privacy compliance is well addressed with clear privacy and cookie policies and consent mechanisms. Business credibility is supported by transparent company information, testimonials, and a bug bounty program. Overall, the website presents a trustworthy and professional image with a high level of digital maturity. Strategically, JivoChat should consider publishing explicit incident response contacts and security.txt files to enhance security transparency. Continuous monitoring and updating of third-party scripts and clear data retention disclosures will further strengthen compliance and trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
60
Email security
85
DNS health
85
Network security
100
GDPR outside view
95
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention jivochat.co.in, from OffSeq Breach.

No leaked records found

Breach holds no records for jivochat.co.in right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

JivoChat holds a strong market position as a leading live chat and customer engagement platform globally. Their SaaS business model with free and paid tiers allows broad market penetration. The company benefits from a large user base and diverse integrations, enhancing stickiness and competitive advantage. Their affiliate program and marketing tools indicate a robust partner ecosystem. The target customers are businesses of various sizes seeking to improve customer communication and sales funnels. Growth indicators include high chat volumes and operator usage statistics. The company maintains consistent branding and professional content, reinforcing market trust and credibility.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, comprehensive security headers, and secure handling of user inputs. No exposed sensitive data or vulnerable libraries were detected in the HTML content. Privacy policies and cookie consent mechanisms align with GDPR requirements. However, the absence of a published incident response contact or security.txt file represents a gap in vulnerability disclosure readiness. The bug bounty program presence is a positive indicator of proactive security management. Overall, the security culture appears strong but could benefit from enhanced transparency and formal incident response documentation.

Recommendations

  1. Publish a dedicated incident response contact email or page to facilitate vulnerability reporting and incident management.
  2. Implement and publish a security.txt file to standardize vulnerability disclosure processes.
  3. Disclose any security certifications or compliance attestations to enhance trust.
  4. Provide clear data retention policies and transparency on user data handling.
  5. Regularly audit and update third-party scripts and tracking technologies to minimize security risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
LLC TECNOLOGY DISTRIBUTION LTDA
Description
JivoChat provides live chat software and customer engagement platform integrating live chat, chatbots, social media, messengers, and telephony to help businesses improve customer support and sales.
Key services
Live Chat for Websites, Live Chat for Mobile Apps, Chatbots, WhatsApp Business integration, AI agent and AI assistant, Telephony and callback services, CRM integration, Team chats and email integration, API for developers
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, JavaScript, CSS, Google Tag Manager, Google Ads, Ahrefs Analytics
Frameworks
Next.js
Platforms
Web, Mobile (iOS and Android apps), Desktop (Windows and Mac apps)
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data in HTML
  • Secure login and signup forms

Analytics and tracking

Services
Ahrefs Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
Ahrefs Analytics
Marketing tools
Jivo Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Comprehensive business and product information is provided.
  3. Strong presence of trust signals including testimonials and statistics.
  4. Good privacy and cookie policies with consent mechanisms.
  5. Use of modern web technologies and frameworks.
  6. Security best practices are observed with HTTPS and security headers.
  7. No critical vulnerabilities or exposed sensitive data detected.
  8. Active affiliate and marketing programs evident.
  9. Social media presence on Facebook, Instagram, and YouTube.
  10. No adult or questionable content detected.
Technical notes

Notes

The website is built on a modern technology stack featuring React and Next.js, enabling server-side rendering and optimized performance. It uses standard web technologies (HTML5, CSS3, JavaScript) and integrates third-party services such as Google Tag Manager, Google Ads, and Ahrefs Analytics for marketing and analytics. The site is mobile responsive and optimized for accessibility and SEO. No CMS was detected, suggesting a custom or framework-based solution. Hosting provider details are not explicit. Performance is fast with preloading of key assets and efficient resource management. The technical infrastructure supports multi-platform deployment including web, mobile, and desktop applications.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 83/100Low20 findingsView report
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