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Security report for itxonline.co.uk

ITXpress · Technology · United Kingdom

Medium risk. 4 critical or high findings in SSL/TLS and Security headers.

Security score

57/100

Risk levelMedium

0–100, higher is better. How it is calculated

ITXpress is a UK-based small technology company specializing in managed IT support, cloud solutions, telecoms, and cyber security services. Their offerings include IT support, website design and hosting, UniFi support, data recovery, CRM development, hosted voice telecoms, and managed Office 365 packages. The company targets small and medium businesses seeking reliable and flexible IT and telecom services. The website demonstrates a consistent brand presence with clear contact information and customer testimonials, indicating a trustworthy market position within their niche. Technically, the website is built on Joomla CMS and leverages modern JavaScript libraries such as jQuery, Bootstrap, and Smart Slider 3 for UI components. It integrates Datadog RUM for performance monitoring and Tawk.to for live chat support, reflecting a moderate level of digital maturity. The site is mobile-optimized and provides a good user experience, although some accessibility and SEO enhancements could be made. From a security perspective, the site enforces HTTPS and uses CSRF tokens and CAPTCHA in forms, which are positive controls. However, it lacks several important security headers and does not provide a public security policy or incident response information. The use of some older JavaScript libraries may pose potential risks if not regularly updated. Privacy compliance is strong, with clear privacy and cookie policies and a consent mechanism in place. Overall, ITXpress presents a professional and credible online presence with moderate technical sophistication and a generally good security posture. Strategic improvements in security headers, vulnerability disclosure, and accessibility would enhance their risk profile and trustworthiness.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
47
Security headers
20
Email security
70
DNS health
80
Network security
40
GDPR outside view
83
Average
57

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ITXpress operates in the UK technology and telecommunications sector, focusing on managed IT and cloud services for small to medium enterprises. Their competitive advantage lies in offering a comprehensive suite of services including IT support, cloud backup, hosted voice, and cyber security under one roof. The business model is service-oriented with recurring revenue streams from maintenance agreements and hosted solutions. The presence of customer testimonials and detailed service descriptions suggests a customer-centric approach and a growing client base. The company leverages partnerships with technology providers like Avast and Microsoft Office 365 to enhance their offerings. No parent or subsidiary relationships were identified, indicating an independent operation. The website's integration of analytics and live chat tools supports ongoing customer engagement and operational insights.

Security posture

The security maturity of ITXpress is moderate. The website uses HTTPS and implements CSRF tokens and CAPTCHA to protect forms, which are good practices. However, the absence of key security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options reduces the overall security posture. The use of older JavaScript libraries like Mootools and jQuery migrate could introduce vulnerabilities if not kept up to date. There is no visible security policy or incident response contact information, which limits transparency and preparedness for security incidents. Privacy compliance is well addressed with GDPR-aligned policies and cookie consent mechanisms. To improve, ITXpress should implement recommended security headers, maintain up-to-date libraries, and publish a vulnerability disclosure or security policy page to enhance trust and incident readiness.

Recommendations

  1. Implement comprehensive security headers including Content-Security-Policy, X-Frame-Options, X-Content-Type-Options, and Referrer-Policy.
  2. Update all JavaScript libraries to their latest secure versions and remove deprecated scripts.
  3. Publish a dedicated security policy and vulnerability disclosure page to improve transparency and incident response readiness.
  4. Enhance website accessibility and SEO to improve compliance and user experience.
  5. Regularly audit third-party scripts and integrations for security and privacy compliance.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ITXpress
Description
ITXpress provides a range of IT services including IT support, website services (design, hosting), UniFi support, data recovery, CRM development, telecoms, and cyber security. They offer cloud solutions, hosted voice telecoms, and Avast Cloudcare protection. The company targets small to medium businesses seeking managed IT and telecom solutions.
Key services
IT Support, Website Design and Hosting, UniFi Support, Data Recovery, CRM Development, Telecoms, Cyber Security, Hosted Voice, Cloud Backup, Sync & Share
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Bootstrap, Mootools, Smart Slider 3, jQuery Fancybox, Datadog RUM, Tawk.to live chat
Frameworks
Joomla CMS
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
70/100
Good practices seen
  • HTTPS enforced
  • CSRF token present in forms
  • Use of CAPTCHA in contact form
  • Secure login form with password field

Analytics and tracking

Services
Datadog RUM
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Datadog RUM
Marketing tools
Tawk.to live chat, Datadog RUM
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges
  2. Professional IT services company with clear contact and policy pages
  3. Use of modern analytics and live chat tools
  4. No visible security policy or incident response information
  5. Good privacy and cookie compliance with consent mechanism
  6. No suspicious or malicious content detected
Technical notes

Notes

The website is built on Joomla CMS with a technology stack including jQuery, Bootstrap, Mootools, and Smart Slider 3. It uses Datadog RUM for real user monitoring and Tawk.to for live chat support. The site is mobile responsive and has a moderate performance profile. Some legacy JavaScript libraries are present, which may pose security risks if not updated. The site lacks several modern security headers and could benefit from improved accessibility features. SEO is basic but functional, with meta tags and structured navigation. Hosting provider details are not explicitly identified. Overall, the technical infrastructure supports the business needs but has room for modernization and security hardening.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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