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Security report for itfactory.ca

ITFactory.ca · E-commerce · Canada

Medium risk. 4 critical or high findings in GDPR outside view, Email security and 1 other check.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

ITFactory.ca is a Canadian e-commerce retailer specializing in software and electronics, operating since 2009. The company targets Canadian consumers and businesses seeking quality software products and electronic devices such as cameras, headphones, SSDs, and laptops. The website is built on the Shopify platform, leveraging a modern tech stack including jQuery, Google Tag Manager, Hotjar, Klaviyo, and Freshchat, indicating a mature digital infrastructure with active marketing and customer engagement tools. Security posture is adequate with HTTPS enforced and domain registration consistent with business claims; however, there is room for improvement in DNS security and security headers. Privacy and cookie policies are not explicitly found, which is a compliance gap. Overall, the site is professional, well-branded, and trustworthy, serving a niche Canadian market effectively.

Scanned

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching itfactory.ca

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
57
Security headers
75
Email security
65
DNS health
75
Network security
100
GDPR outside view
73
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company holds a stable market position as a specialized Canadian online retailer in software and electronics. Its business model is direct-to-consumer e-commerce, supported by a Shopify backend. The presence of multiple marketing and analytics integrations suggests a focus on customer acquisition and retention. The company maintains active social media channels on Facebook, Instagram, LinkedIn, Twitter, and YouTube, enhancing brand visibility. Contact information is clearly provided, supporting customer trust. No evidence of partnerships or subsidiaries was found in the data. The domain age and registrant data support a credible and established business presence.

Security posture

The website employs HTTPS and has domain registration protections such as clientTransferProhibited status. However, DNSSEC is not enabled, and no explicit security headers (e.g., CSP, HSTS) were detected, which could improve defense against certain attacks. The site uses multiple third-party scripts, which require regular security audits to prevent vulnerabilities. No incident response or vulnerability disclosure policies are published, indicating a potential gap in security governance. Privacy compliance is weak due to missing privacy and cookie policies. Overall, the security posture is moderate but could be enhanced with better policy transparency and technical controls.

Recommendations

  1. Enable DNSSEC to strengthen DNS security and prevent spoofing.
  2. Publish comprehensive privacy and cookie policies with GDPR compliance and consent mechanisms.
  3. Implement security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options.
  4. Establish and publish an incident response and vulnerability disclosure policy to improve security transparency.
  5. Regularly audit and update third-party scripts to mitigate risks from external dependencies.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ITFactory.ca
Description
Shop ITFactory.ca for Canada's Best Deals on Software & Electronics. Top Software Brands, Dictation Devices, Cameras, Headphones, SSDs, Laptops & more!
Key services
Online sales of software, Electronics retail, Customer support via phone and email
Content quality
good
Branding
consistent

Technology

Stack
Shopify, jQuery, Google Tag Manager, Hotjar, Klaviyo, Freshchat, LimeSpot, Loox Reviews, WishListHero, Sezzle payment widget
Frameworks
Shopify Liquid (implied), Shopify storefront API
Platforms
Shopify e-commerce platform
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enabled
  • Domain status clientTransferProhibited
  • No DNSSEC (not enabled)

Analytics and tracking

Services
Google Analytics (via GTM), Hotjar, Klaviyo, Shopify Analytics
Tracking level
extensive
Privacy practices
poor

Advertising

Tracking pixels
Hotjar, Klaviyo, Facebook Pixel (implied), Loox Reviews, WishListHero
Marketing tools
Klaviyo, Loox Reviews, WishListHero, Freshchat
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website is a Shopify-based Canadian e-commerce store specializing in software and electronics.
  2. No explicit privacy, cookie, or terms of service policies found in provided content.
  3. Contact information includes a sales email and a toll-free phone number clearly labeled.
  4. Multiple third-party marketing and analytics tools are integrated, indicating active marketing efforts.
  5. Security best practices partially implemented; HTTPS enforced but DNSSEC not enabled and no visible security headers.
  6. No evidence of incident response or vulnerability disclosure policies.
  7. Website content is professional and relevant to target audience.
  8. No WAF or blocking mechanisms detected; site fully accessible.
Technical notes

Notes

The website is built on Shopify, a robust e-commerce platform, using a combination of JavaScript libraries and marketing tools such as jQuery, Google Tag Manager, Hotjar, Klaviyo, and Freshchat. The site demonstrates good mobile optimization and SEO practices, with structured data (JSON-LD) for organization and website schema. Performance is moderate, with deferred and async loading of scripts to improve load times. The technical infrastructure is modern and scalable but could benefit from enhanced security configurations and privacy compliance features. The use of multiple third-party services necessitates vigilant security management to avoid supply chain risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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