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Security report for inmoment.com

InMoment · Technology · United States

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

72/100

Risk levelMedium

0–100, higher is better. How it is calculated

InMoment is an established enterprise-level company founded in 2003, specializing in integrated customer experience solutions powered by AI. The company offers a comprehensive CX platform and services targeting various industries including retail, financial services, healthcare, transportation, and more. Their market position is strong, supported by a recent acquisition by Press Ganey Forsta, enhancing their industry footprint. The website demonstrates a mature technical infrastructure built on WordPress with modern performance and SEO optimizations, including the use of Google Tag Manager, OneTrust for cookie consent, and WP Rocket for caching and optimization. Security posture is good with HTTPS enforced and some security headers present, though improvements are recommended in DNSSEC and CSP implementation. Privacy compliance is partial, with a cookie consent mechanism but no explicit privacy policy or terms of service detected in the provided content. Overall, the website is professional, trustworthy, and well-branded, with clear business focus and consistent messaging.

Scanned

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching inmoment.com

This scan found 22 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
42
Security headers
55
Email security
70
DNS health
80
Network security
100
GDPR outside view
85
Average
72

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates a B2B SaaS and services model focusing on customer experience management and analytics. Their target audience includes CX leaders, marketing, contact center, HR, and executive roles across multiple industries. The business model leverages AI and advanced analytics to differentiate from traditional CX platforms. The recent acquisition by Press Ganey Forsta suggests strategic growth and expanded capabilities. The website content and structured data reflect a well-established brand with a broad product portfolio and industry reach. The absence of direct contact information on the homepage may indicate a lead-generation approach via forms or gated content elsewhere. The company uses multiple marketing and analytics tools to optimize user engagement and data collection.

Security posture

The website enforces HTTPS with a valid SSL certificate and uses some security headers, though not comprehensively. DNSSEC is not enabled, which is a recommended improvement for DNS security. Inline scripts show some CSP-related issues, indicating partial Content-Security-Policy implementation. No security.txt or explicit incident response policies are published, which could improve transparency and readiness. Cookie consent is managed via OneTrust, supporting GDPR compliance efforts. No exposed sensitive data or obvious vulnerabilities were detected in the HTML content. Overall, the security posture is solid but could be enhanced with additional headers, DNSSEC, and published security policies.

Recommendations

  1. Enable DNSSEC on the domain to strengthen DNS security.
  2. Implement a comprehensive Content-Security-Policy header to mitigate inline script risks.
  3. Publish a clear privacy policy and terms of service accessible from the homepage or footer.
  4. Add a security.txt file or dedicated security policy page with incident response contacts.
  5. Ensure all recommended security headers (X-Frame-Options, X-Content-Type-Options) are set.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
InMoment
Description
InMoment provides integrated customer experience (CX) solutions leveraging award-winning AI to deliver impactful ROI beyond traditional CX management. They offer a platform and services focused on customer feedback, conversational intelligence, reputation management, digital listening, market research, advanced analytics & AI, employee experience, and advisory services.
Key services
Customer Feedback, Conversational Intelligence, Reputation Management, Digital Listening, Market Research, Advanced Analytics & AI, Employee Experience, Advisory & Platform Services
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress, Rank Math SEO, OneTrust Cookie Consent, Google Tag Manager, Vimeo (video hosting), WP Rocket (performance optimization), Dreamdata Analytics
Frameworks
WordPress
Platforms
WordPress CMS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
75/100
Good practices seen
  • HTTPS enabled
  • Use of security headers (partial)
  • Cookie consent mechanism implemented
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Dreamdata Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Dreamdata Analytics
Marketing tools
Rank Math SEO, OneTrust Cookie Consent
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. Strong focus on customer experience technology and AI-driven solutions.
  3. Use of modern web technologies and performance optimizations.
  4. Cookie consent implemented via OneTrust, indicating privacy awareness.
  5. No explicit privacy policy or terms of service found in provided content.
  6. No direct contact emails or phone numbers found on homepage HTML.
  7. No explicit security or incident response policies published.
  8. WHOIS data supports legitimacy and long-term domain ownership.
Technical notes

Notes

The website is built on WordPress CMS with modern SEO and performance plugins such as Rank Math PRO and WP Rocket. It uses Google Tag Manager and Dreamdata Analytics for tracking and data collection. Videos are hosted on Vimeo. The site is mobile-optimized with responsive design and accessibility considerations. The domain is registered with GoDaddy.com, LLC since 2003, indicating a mature online presence. Performance optimizations and structured data usage contribute to good SEO and user experience. Some inline script handling indicates advanced lazy loading and script management techniques. Hosting provider details are not explicit but likely enterprise-grade given the scale and domain age.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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