Skip to main content

Security report for inlinemanual.com

Inline Manual Ltd. · Technology · United Kingdom

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Inline Manual Ltd. is a UK-based technology company specializing in digital adoption platforms that help businesses onboard users, increase feature adoption, and reduce churn through personalized in-app guidance and training. Established in 2012, the company serves over 500 clients worldwide, positioning itself as a trusted provider in the SaaS digital adoption market. Their platform offers comprehensive features including walkthroughs, announcements, tooltips, and analytics to enhance user engagement and product success. The website reflects a mature digital presence with professional design, clear navigation, and strong branding consistency. Technically, the website leverages modern web technologies such as Astro for static site generation, integrates multiple marketing and analytics tools including Google Tag Manager, Drift chat, Mautic, and Plausible Analytics, and employs cookie consent mechanisms compliant with GDPR. Hosting and DNS are managed via reputable providers, ensuring fast performance and mobile optimization. Accessibility features and SEO best practices are well implemented. From a security perspective, the company demonstrates a strong posture with HTTPS enforcement, ISO27001 certification, GDPR compliance, and cookie consent management. However, there is room for improvement by adding explicit security headers, publishing an incident response policy, and establishing a vulnerability disclosure program. No critical vulnerabilities or exposed sensitive data were detected. Overall, Inline Manual presents a low-risk profile with high business credibility, solid technical infrastructure, and good privacy compliance. Strategic recommendations include enhancing security transparency and incident response readiness to further strengthen trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching inlinemanual.com

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
15
Email security
75
DNS health
80
Network security
100
GDPR outside view
65
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention inlinemanual.com, from OffSeq Breach.

Total records
135
Employees
4
Customers
119
Third parties
12
Weak passwords
24%

Latest record dated 2026-05-21 · 4 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for inlinemanual.com.

Select it in the checkout above.

Masked preview

  • –inlinemanual.com2026-05-21
  • –app.inlinemanual.com2025-09-19
  • –inlinemanual.com2025-08-28
  • –inlinemanual.com2025-07-20

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Inline Manual operates in the competitive digital adoption platform market, targeting businesses that require effective user onboarding and staff training solutions. Their SaaS business model focuses on subscription-based revenue streams, supported by a strong customer base including notable companies like Toyota and Freshdesk. The company leverages partnerships and integrations with ERP systems such as Unit4 Agresso ERP, indicating enterprise market penetration. Growth indicators include active marketing automation, customer testimonials, and continuous product updates. The company maintains a professional online presence with clear business information and trust certifications, supporting sustained market relevance.

Security posture

The security maturity of Inline Manual is solid, evidenced by ISO27001 certification and GDPR compliance. The website uses HTTPS exclusively, protecting data in transit. Cookie consent and privacy policies are well established, reflecting awareness of privacy regulations. However, the absence of explicit security headers and a public incident response or vulnerability disclosure policy suggests areas for enhancement. No signs of malware, phishing, or exposed credentials were found. The company should consider formalizing incident response communications and publishing security.txt to improve transparency and readiness. Overall, the security posture is good but can be elevated to excellent with these measures.

Recommendations

  1. Publish a formal incident response policy and provide dedicated security contact channels.
  2. Implement and serve security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  3. Establish a vulnerability disclosure program and publish a security.txt file.
  4. Enhance transparency around data retention policies and user privacy practices.
  5. Continue to monitor and update third-party libraries and scripts to mitigate potential vulnerabilities.

Contact details published on the site

Addresses
Legal name
Inline Manual Ltd.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Inline Manual Ltd.
Description
Build personalized onboarding experiences that increase user adoption, reduce churn, and drive product success.
Key services
User onboarding, Feature adoption, In-app marketing, Staff training, Change management, Employee training, Employee onboarding, In-app support
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Google Tag Manager, Drift chat, Plausible Analytics, CookieYes cookie consent, Twitter Universal Website Tag, Mautic marketing automation
Frameworks
Astro (static site generator), Headless UI
Platforms
Google Domains DNS, joker.com registrar
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • ClientTransferProhibited domain status
  • ISO27001 certification
  • GDPR compliance
  • Cookie consent mechanism

Analytics and tracking

Services
Google Analytics (via GTM), Plausible Analytics, Mautic
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Twitter Ads
Tracking pixels
Google Analytics (via GTM), Twitter Universal Website Tag, Facebook Pixel (via fbevents.js), Plausible Analytics, Mautic
Marketing tools
Mautic, Drift chat
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Strong focus on digital adoption and user onboarding solutions.
  3. Good use of modern web technologies and marketing tools.
  4. Clear privacy and cookie policies with GDPR compliance.
  5. ISO27001 certification and GDPR badges prominently displayed.
  6. Multiple customer testimonials and trust signals present.
  7. No exposed sensitive data or security vulnerabilities detected in content.
  8. No direct contact emails or phone numbers found; contact via forms and support portal.
  9. Social media presence on LinkedIn and Twitter confirmed.
Technical notes

Notes

The website is built using modern web technologies including Astro for static site generation, ensuring fast load times and excellent mobile responsiveness. Integration with multiple marketing and analytics platforms demonstrates a mature digital marketing infrastructure. Hosting via Google Cloud DNS and use of reputable registrars contribute to reliability. The site shows good SEO and accessibility practices, with structured data and meta tags properly implemented. Technical debt appears minimal, and the platform is well-positioned for scalability. Opportunities exist to improve security headers and incident response mechanisms to reduce technical risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with inlinemanual.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review inlinemanual.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.