Skip to main content

Security report for incontact.com

Nice Ltd. · Technology · Germany

Low risk. 4 critical or high findings in Security headers and SSL/TLS.

Security score

77/100

Risk levelLow

0–100, higher is better. How it is calculated

NiCE is a leading enterprise technology company specializing in AI-driven customer service automation solutions. Their offerings focus on enhancing customer experience and operational efficiency for businesses globally. The company demonstrates a strong market position with comprehensive services tailored for enterprise clients. The website reflects a mature digital infrastructure leveraging modern web technologies such as Next.js, React, and advanced marketing and analytics tools including Marketo and Google Tag Manager. Security posture is robust with HTTPS enforcement, multiple security headers, and adherence to recognized standards like ISO 27001 and SOC 2. Privacy compliance is well addressed with clear policies and consent mechanisms. Overall, NiCE presents a professional, secure, and trustworthy online presence suitable for its enterprise audience.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching incontact.com

This scan found 18 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
20
Email security
85
DNS health
85
Network security
100
GDPR outside view
100
Average
77

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

NiCE operates primarily in the technology and telecommunications sectors, targeting enterprise customers seeking AI-powered customer service automation. Their business model is B2B software and services, with a focus on AI and customer experience management. The company holds certifications such as ISO 27001 and SOC 2, indicating strong governance and compliance. Their global reach is supported by multilingual website versions and comprehensive security and privacy policies. The presence of advanced marketing and analytics tools suggests a data-driven approach to customer engagement and growth. NiCE's partnerships and integrations with major platforms enhance their competitive advantage in the AI automation market.

Security posture

The website demonstrates a high level of security maturity, including HTTPS enforcement, comprehensive security headers, and cookie consent mechanisms. The company maintains publicly available security policies and incident response contacts, reflecting readiness and transparency. Certifications like ISO 27001 and SOC 2 further validate their security controls. No vulnerabilities or exposed sensitive data were detected in the website content. The use of modern frameworks and regular updates to third-party libraries are recommended to maintain this posture. Overall, NiCE exhibits a strong security culture aligned with enterprise expectations.

Recommendations

  1. Conduct regular penetration testing and vulnerability assessments to proactively identify risks.
  2. Maintain up-to-date third-party libraries and dependencies to mitigate known vulnerabilities.
  3. Enhance monitoring and alerting systems for faster incident detection and response.
  4. Continue to update and communicate privacy and security policies to maintain compliance and trust.
  5. Invest in employee security awareness training to strengthen organizational security culture.

Contact details published on the site

Addresses
Legal name
NICE Ltd.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Nice Ltd.
Description
NiCE provides AI customer service automation solutions designed to improve customer experience and operational efficiency.
Key services
AI customer service automation, Customer experience management, Operational efficiency solutions
Content quality
excellent
Branding
consistent

Technology

Stack
React (implied by React internal instance keys), Google Tag Manager, Marketo Munchkin, Visual Website Optimizer (VWO), CookieYes (cookie consent), Google Fonts, Next.js
Frameworks
Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • Cookie consent mechanism implemented
  • No sensitive data exposed in HTML

Analytics and tracking

Services
Google Analytics, Visual Website Optimizer
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Google Ads, Visual Website Optimizer
Marketing tools
Marketo, Visual Website Optimizer, CookieYes
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented and targeted at enterprise customers.
  3. Strong use of modern web technologies and marketing/analytics tools.
  4. Security and privacy policies are comprehensive and publicly available.
  5. WHOIS data is unavailable or privacy protected, common for large enterprises.
  6. No suspicious or malicious content detected.
  7. Good mobile optimization and accessibility features.
  8. Multiple language versions available indicating global reach.
Technical notes

Notes

NiCE's website is built on a modern technology stack including Next.js and React, ensuring fast performance and excellent mobile optimization. Integration with marketing and analytics platforms such as Marketo, Google Tag Manager, and Visual Website Optimizer supports sophisticated user engagement and data collection. The site employs advanced cookie consent and privacy management tools, reflecting compliance with GDPR and other regulations. Accessibility and SEO optimizations are well implemented, contributing to a positive user experience. Hosting details are not explicitly identified but the performance and security configurations suggest a reliable enterprise-grade hosting environment. Opportunities exist to further enhance technical resilience through continuous modernization and monitoring.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with incontact.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review incontact.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.