Skip to main content

Security report for icontact.com

iContact · Technology · N/a

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

75/100

Risk levelMedium

0–100, higher is better. How it is calculated

iContact is a well-established email marketing platform focused on providing easy-to-use, affordable email marketing solutions primarily targeting small businesses and growing enterprises. The company offers a comprehensive suite of services including AI-powered content assistance, drag-and-drop email building, contact management, automation, analytics, and integrations with popular platforms like Salesforce. The website reflects a professional and modern digital presence with strong branding and user engagement features. Technically, the site is built on WordPress with integrations for live chat and marketing analytics, demonstrating a mature digital infrastructure. Security posture is solid with HTTPS, cookie consent, and privacy policies in place, though explicit security policies and vulnerability disclosures are absent. The WHOIS data is unavailable, likely due to privacy or registry restrictions, which slightly impacts trust but is mitigated by the company's association with J2 Martech Corp and Ziff Davis. Overall, iContact presents a credible and professional business with a strong market position in the email marketing industry.

Scanned

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching icontact.com

This scan found 18 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
35
Email security
100
DNS health
80
Network security
100
GDPR outside view
85
Average
75

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates a subscription-based SaaS business model with transparent pricing starting at $9/month and a free trial offer. It targets small businesses and enterprises seeking email marketing solutions. iContact holds a leadership position on G2 Crowd and has received industry awards, indicating competitive strength. The business leverages partnerships and integrations, notably with Salesforce, to enhance its service offerings. Marketing efforts include affiliate programs and extensive use of analytics and tracking tools to optimize customer engagement. The company maintains active social media channels and provides comprehensive resources and support to its customers. The lack of publicly available WHOIS data is a minor concern but common in the industry for privacy reasons.

Security posture

The website enforces HTTPS and employs cookie consent mechanisms compliant with GDPR, reflecting a good privacy and security baseline. Use of Salesforce live chat and other third-party integrations are implemented securely. However, the absence of a published security policy, incident response contacts, and vulnerability disclosure program indicates room for improvement in transparency and readiness. No obvious vulnerabilities or exposed sensitive data were detected in the HTML content. Security headers are implied but not explicitly confirmed. Overall, the security posture is good but could be enhanced by publishing dedicated security documentation and improving header configurations.

Recommendations

  1. Publish a dedicated security policy and incident response contact information to improve transparency and trust.
  2. Implement and publicly disclose a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Verify and explicitly configure security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  4. Consider providing direct company contact emails and phone numbers for support and security inquiries to enhance credibility.
  5. Regularly review third-party scripts and tracking tools to ensure compliance with privacy regulations and minimize user tracking.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
iContact
Description
iContact’s easy email marketing platform helps businesses of all sizes create, automate, and optimize campaigns. Get started in minutes—no experience required!
Key services
Email marketing software, AI-powered content assistant, Drag and drop email builder, Contact management and segmentation, Email automation, Insights and analytics, App integrations
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress CMS, Salesforce Embedded Service, Google Tag Manager, Facebook Pixel, Microsoft Clarity, FullContact API, Wistia video, Nelio AB Testing, OneTrust Cookie Consent
Frameworks
Yoast SEO, Salesforce Live Agent Chat
Platforms
WordPress
Performance
fast
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner with opt-out
  • Privacy policy with GDPR compliance
  • No exposed sensitive data in HTML
  • Use of Salesforce secure chat integration

Analytics and tracking

Services
HubSpot Analytics, Google Analytics (via GTM), Microsoft Clarity
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Ziff Davis Ad Network
Tracking pixels
Facebook Pixel, Microsoft Clarity, FullContact
Marketing tools
HubSpot Analytics, Nelio AB Testing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. Strong focus on small business email marketing with modern features.
  3. Comprehensive privacy and cookie policies with consent mechanisms.
  4. Use of multiple third-party analytics and marketing tools.
  5. No direct company contact emails or phone numbers found; contact via form and social media.
  6. WHOIS data unavailable, possibly due to privacy or registry restrictions.
  7. Website uses WordPress CMS with Salesforce integration for live chat.
  8. Good SEO and accessibility practices observed.
Technical notes

Notes

The website is built on WordPress CMS with a modern tech stack including Salesforce embedded services for live chat, HubSpot analytics, Facebook Pixel, Microsoft Clarity, and FullContact API for data enrichment. Performance is optimized with caching, lazy loading, and CDN usage (likely Cloudflare). SEO is enhanced using Yoast SEO plugin and structured data (JSON-LD) for rich snippets. The site is mobile-optimized with responsive design and accessibility features. Technical debt appears low with up-to-date libraries and scripts. Opportunities exist to improve security header implementation and publish additional security documentation to reduce technical risks.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 75/100Medium25 findingsView report
Reviews of this site

Share your experience with icontact.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review icontact.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.