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Security report for hilfetelefon.de

Bundesamt für Familie und zivilgesellschaftliche Aufgaben · Government · Germany

Medium risk. 4 critical or high findings in Security headers and Network security.

Security score

63/100

Risk levelMedium

0–100, higher is better. How it is calculated

The website www.hilfetelefon.de is an official German government-supported platform operated by the Bundesamt für Familie und zivilgesellschaftliche Aufgaben. It provides a nationwide, free, and anonymous counseling service for women affected by violence, accessible 24/7 via phone (116 016) and online channels. The service targets women of all nationalities, including those with disabilities, as well as their relatives, friends, and professionals. The site is professionally designed with strong accessibility features including sign language and easy language options, supporting a broad and inclusive audience. Technically, the site is built on TYPO3 CMS, uses Matomo for privacy-conscious analytics, and is hosted with domainfactory for analytics services. The website employs HTTPS and cookie consent mechanisms aligned with GDPR requirements, ensuring user privacy and data protection. However, explicit security policies and incident response contacts are not found, and security headers are not evident, representing areas for improvement. Overall, the site demonstrates a high level of professionalism, trustworthiness, and compliance with privacy standards.

Scanned

NIS2 and GDPR posture

GDPR outside view
95/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…
  2. Network security

    Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.

    • High

      High-Risk Service Exposed: FTP

      Port 21 (FTP) is publicly accessible - FTP - Often unencrypted file transfer

      What to do: Consider restricting access to FTP or implementing strong authentication

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection

Need hands-on remediation? Email guard@offseq.com

Keep watching hilfetelefon.de

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
25
Email security
75
DNS health
65
Network security
20
GDPR outside view
95
Average
63

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention hilfetelefon.de, from OffSeq Breach.

Total records
31
Employees
0
Customers
31
Third parties
0
Weak passwords
0%

3 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for hilfetelefon.de.

Select it in the checkout above.

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The Hilfetelefon service occupies a critical niche in the German government’s social support infrastructure, focusing on violence against women. Its market position is that of a trusted, authoritative non-profit government entity providing essential social services. The business model is service-oriented, funded and operated by a federal agency, with no commercial intent. Key services include telephone and online counseling, multilingual support, and accessible communication formats. The partnership ecosystem includes the Bundesamt für Familie und zivilgesellschaftliche Aufgaben and related government bodies. The website content and structure indicate a mature digital presence with ongoing campaigns and community engagement. Growth indicators include multilingual offerings and expanded accessibility. The platform’s operations emphasize anonymity, confidentiality, and inclusivity, reinforcing its social mission.

Security posture

The website exhibits a solid security posture with HTTPS enforced and privacy-respecting analytics via Matomo, including IP anonymization and opt-in consent. Cookie consent is actively managed with clear user choices. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of explicit security headers (e.g., CSP, HSTS) and lack of published security policies or incident response contacts suggest room for enhancement. No vulnerability disclosure or security.txt files are present, which could improve transparency and trust. The site’s security maturity aligns with government standards but could benefit from adopting additional best practices to mitigate emerging threats and demonstrate proactive security governance.

Recommendations

  1. Implement and publish comprehensive security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), X-Frame-Options, and X-Content-Type-Options.
  2. Publish a dedicated security policy page and provide clear incident response contact information to enhance transparency and user trust.
  3. Consider creating and hosting a security.txt file to facilitate responsible vulnerability disclosure.
  4. Regularly audit and update third-party scripts and libraries to ensure no vulnerabilities are introduced.
  5. Enhance monitoring and logging capabilities to detect and respond to security incidents promptly.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Bundesamt für Familie und zivilgesellschaftliche Aufgaben
Description
Das Hilfetelefon "Gewalt gegen Frauen" ist ein bundesweites Beratungsangebot für Frauen, die Gewalt erlebt haben oder noch erleben. Es unterstützt Betroffene aller Nationalitäten, mit und ohne Behinderung, 365 Tage im Jahr rund um die Uhr. Auch Angehörige, Freundinnen, Freunde und Fachkräfte werden anonym und kostenfrei beraten.
Key services
Telefon-Beratung, Online-Beratung, Beratung in 18 Sprachen, Beratung in Gebärdensprache, Beratung in Leichter Sprache
Content quality
excellent
Branding
consistent

Technology

Stack
TYPO3 CMS, Matomo Analytics, Bootstrap (implied by classes like btn, navbar), JavaScript
Frameworks
TYPO3 CMS
Performance
moderate
Mobile
good
Accessibility
excellent
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism with opt-in/out
  • IP anonymization in analytics
  • No cookies stored without consent
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Matomo
Tracking level
moderate
Privacy practices
excellent

Advertising

Tracking pixels
Matomo
Marketing tools
Matomo Analytics
Transparency
excellent

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a government-supported non-profit service for women affected by violence.
  2. Content is comprehensive, professional, and accessible in multiple languages and formats.
  3. Strong privacy and cookie consent mechanisms are implemented.
  4. No signs of malicious or suspicious activity detected.
  5. Use of Matomo analytics with privacy-conscious settings.
  6. No explicit security policy or incident response contact found.
  7. No terms of service page detected.
  8. No security headers detected in provided data; potential area for improvement.
Technical notes

Notes

The website is built on the TYPO3 CMS platform, a mature and widely used open-source content management system. It uses Matomo analytics hosted locally by domainfactory in Germany, ensuring compliance with data protection laws. The site employs modern web technologies including responsive design and accessibility features such as sign language and easy language options. Performance is moderate, with room for optimization. The site is mobile-optimized and SEO-friendly with proper meta tags and Open Graph data. The technical infrastructure reflects a well-maintained government digital service, though the lack of visible security headers and explicit security policies indicates some technical debt in security hardening. Hosting and domain management appear professional and consistent with the service’s government affiliation.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 63/100Medium27 findingsView report
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