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Security report for helpsquad.com

Other · N/a

Medium risk. 6 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

HelpSquad is a customer support outsourcing company specializing in BPO services. The website presents a business-oriented service offering targeting companies seeking outsourced customer support solutions. The market position and detailed business size or country are not explicitly stated in the accessible content. The technical infrastructure is based on WordPress CMS, enhanced with common marketing and analytics tools such as Google Tag Manager, Microsoft Clarity, Zoho CRM, and reCAPTCHA for form security. DNS is managed via Cloudflare, and the domain is registered with GoDaddy.com, LLC, with a long history dating back to 1999, indicating an established presence. Security posture shows basic best practices like HTTPS and reCAPTCHA but lacks visible security headers and published security policies. Privacy and cookie policies are not found, indicating potential compliance gaps. Overall, the website is functional with moderate technical maturity but requires improvements in privacy compliance and security transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching helpsquad.com

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
15
Email security
70
DNS health
80
Network security
100
GDPR outside view
53
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates in the outsourcing sector, focusing on customer support services. The business model revolves around providing BPO solutions to other businesses. The website content is basic but relevant to its target audience of companies needing outsourced customer support. The use of Zoho CRM and marketing tools suggests an active customer engagement strategy. No explicit partnerships or subsidiaries are identified. The domain age supports legitimacy and potential market experience. However, the lack of detailed business information and certifications limits deeper business intelligence insights.

Security posture

The security maturity level is moderate. The site uses HTTPS and reCAPTCHA, which are positive indicators. However, the absence of security headers like CSP, HSTS, and X-Frame-Options reduces the security posture. No incident response or vulnerability disclosure information is published, which is a compliance and operational risk. The domain status flags (clientDeleteProhibited, etc.) indicate good domain management. No exposed sensitive data or vulnerable libraries were detected in the provided content. Overall, the security posture is adequate but could be significantly improved with better policy transparency and technical controls.

Recommendations

  1. Publish a comprehensive privacy policy and cookie policy with consent mechanisms to improve GDPR compliance.
  2. Implement and verify security headers such as Content Security Policy, HSTS, and X-Frame-Options.
  3. Create and publish an incident response policy and vulnerability disclosure program to enhance security transparency.
  4. Enable DNSSEC to improve domain security.
  5. Enhance website content quality and navigation clarity to improve user experience and trust.

Contact details published on the site

Addresses
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Description
HelpSquad is a customer support outsourcing company providing BPO services.
Key services
customer support outsourcing, BPO services
Content quality
basic
Branding
moderate

Technology

Stack
Cloudflare DNS, Google Tag Manager, Microsoft Clarity, Zoho CRM, reCAPTCHA, LiveHelpNow, WordPress
Frameworks
Bootstrap (implied by CSS classes), Font Awesome
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
50/100
Good practices seen
  • Use of reCAPTCHA for forms
  • Cloudflare DNS usage

Analytics and tracking

Services
Microsoft Clarity, Google Tag Manager
Tracking level
moderate
Privacy practices
poor

Advertising

Tracking pixels
Microsoft Clarity
Marketing tools
Zoho CRM, AddToAny
Transparency
basic

Site quality

Design
basic
User experience
basic
Content relevance
basic
Navigation
basic
Professionalism
basic
Trustworthiness
moderate

Key observations

  1. Website is accessible with no blocking or WAF challenge.
  2. No explicit privacy, cookie, or terms of service policies found in the provided content.
  3. Contact information such as emails or phone numbers not explicitly found in the provided HTML snippet.
  4. Uses multiple third-party analytics and marketing tools.
  5. No security.txt or vulnerability disclosure information found.
  6. No certifications or security frameworks mentioned.
  7. Content is business-focused on customer support outsourcing.
  8. Technical stack includes WordPress CMS and common marketing/analytics integrations.
Technical notes

Notes

The website is built on WordPress CMS with integrations of Google Tag Manager, Microsoft Clarity, Zoho CRM, and reCAPTCHA. DNS is managed by Cloudflare, and the domain is registered with GoDaddy.com, LLC. The site uses Font Awesome and Bootstrap frameworks for UI components. Performance is moderate with some optimization evident (lazy loading, preconnect hints). Mobile optimization is good, but accessibility features are basic. SEO optimization is minimal with standard meta tags but no advanced structured data or rich snippets detected. Technical debt appears low but could be improved with enhanced security headers and privacy compliance implementations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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