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Security report for helpscouttemplates.com

HelpScout Templates · Technology · N/a

Medium risk. 6 critical or high findings in Security headers and GDPR outside view.

Security score

59/100

Risk levelMedium

0–100, higher is better. How it is calculated

HelpScout Templates is a small technology-focused business specializing in premium templates for HelpScout Help Centers. The company offers a range of customizable, responsive templates designed to enhance the user experience of HelpScout users. Their market position is niche, targeting organizations seeking to improve their Help Center design without extensive development effort. Technically, the website is built on WordPress using Elementor and Astra theme, with SEO enhancements via Yoast. However, the site suffers from a lack of HTTPS support and slow performance, which impacts security and user experience. Security posture is weak due to missing SSL certificates and lack of security headers, exposing the site to potential risks. Privacy compliance is minimal, with no visible privacy or cookie policies and no consent mechanisms. Overall, the business appears legitimate but would benefit from significant improvements in security and privacy practices.

Scanned

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching helpscouttemplates.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
85
Security headers
50
Email security
70
DNS health
85
Network security
40
GDPR outside view
25
Average
59

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company operates an e-commerce model selling premium HelpScout templates and offers custom design services starting at $5,000. Their target customers are tech companies, startups, and organizations using HelpScout. The website includes partner links to related template and design resource providers, indicating a collaborative ecosystem. The business was founded around 2020, consistent with domain age. Revenue streams likely include template sales and custom design contracts. The company maintains a professional online presence but lacks comprehensive legal and privacy documentation, which may affect trust with privacy-conscious customers.

Security posture

The website currently lacks a valid SSL certificate, serving content over HTTP only, which is a critical security issue. No security headers such as HSTS, Content-Security-Policy, or X-Frame-Options are present. The absence of privacy and cookie policies indicates compliance gaps with GDPR and other data protection regulations. Tracking via Google Analytics is implemented without visible consent mechanisms, raising privacy concerns. No incident response or vulnerability disclosure information is provided. These factors collectively indicate a low security maturity level and expose the business to potential data interception and regulatory risks.

Recommendations

  1. Obtain and install a valid SSL/TLS certificate to enable HTTPS across the entire site.
  2. Implement standard security headers including HSTS, Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  3. Publish comprehensive privacy and cookie policies and implement a cookie consent mechanism to comply with GDPR.
  4. Regularly update WordPress core, themes, and plugins to mitigate vulnerabilities.
  5. Establish an incident response plan and provide clear security contact information.
Technical notes

Notes

The website uses a modern WordPress CMS with Elementor page builder and Astra theme, which supports responsive design and SEO best practices. However, the site performance is slow with a load time over 5 seconds and a relatively large page size (~110 KB). The absence of HTTPS and security headers is a significant technical risk. The site uses Google Analytics and Google Tag Manager for tracking but lacks privacy controls. Hosting appears to be on a VPS or cloud provider with IP 107.170.248.27. There is no evidence of CDN usage or advanced caching beyond basic minification. Accessibility features are basic, and SEO is enhanced by Yoast SEO plugin and proper meta tags including Open Graph and JSON-LD structured data.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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