HelpDocs · Technology · N/a
Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.
HelpDocs is a technology company founded in 2016 that provides an AI-ready documentation platform designed to help SaaS support teams create structured knowledge bases and power AI-driven customer support tools. Positioned as a modern solution for scaling support, HelpDocs offers customizable branding, seamless integrations, and AI-powered features such as intelligent search summaries and automated content generation. The website reflects a mature digital presence with excellent content quality, clear navigation, and professional branding. Technically, the website leverages Webflow CMS and hosting, integrates multiple analytics and tracking services including Google Analytics, Hotjar, and Plausible Analytics, and uses modern JavaScript libraries and components to deliver a fast, mobile-optimized, and accessible user experience. The presence of cookie consent mechanisms and a comprehensive privacy policy indicates good privacy compliance. From a security perspective, the site enforces HTTPS and anonymizes IP addresses in tracking scripts, but lacks explicit public security policies or incident response contacts. No vulnerabilities or exposed sensitive data were detected in the HTML content. WHOIS data is unavailable or privacy protected, which is typical for SaaS companies and does not raise immediate concerns. Overall, HelpDocs presents a trustworthy and professional online presence with strong business credibility and technical maturity. Strategic recommendations include enhancing visible security policies, publishing vulnerability disclosure information, and verifying WHOIS data transparency to further strengthen trust and compliance.
Scanned
NIS2 Art. 21(2)
This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.
GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.
2 findings rated critical or high. Fix these first.
These are the privacy signals visitors and data protection authorities look for under GDPR.
GDPR requires clear information about cookie usage
What to do: Add a dedicated cookie policy explaining cookie usage and purposes
TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.
Server supports weak protocols: TLSv1.1
What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions
Need hands-on remediation? Email guard@offseq.com
This scan found 16 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.
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Each check with its score, findings and the evidence it collected.
The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.
Counted in this score
Not counted
Findings that cap the score at 49
Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.
Partial scans
When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.
Risk levels
Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.
Leaked records that mention helpdocs.io, from OffSeq Breach.
54 subdomains affected
See the 10 newest leaked credentials
A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for helpdocs.io.
Select it in the checkout above.
Breach keeps ingesting new leaks, so these numbers can grow between scans.
Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.
Automated reading of the public site. Ratings are indicative.
Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.
Retrieved 2026-10-25
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