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Security report for helpdeskapi.com

Leafworks · Technology · Germany

Medium risk. 10 critical or high findings in GDPR outside view, Security headers and 1 other check.

Security score

54/100

Risk levelMedium

0–100, higher is better. How it is calculated

Leafworks is a small technology company specializing in providing middleware solutions that integrate Zendesk with CRM, ERP, and eCommerce systems. Their website focuses on promoting their Zendesk API middleware product, which automates workflows and enhances support capabilities for businesses using Zendesk. The company targets business clients seeking seamless integration and automation of their customer service platforms. Technically, the website is built on WordPress using Elementor and Yoast SEO, indicating a modern and maintainable infrastructure. The presence of Google Tag Manager and CookieFirst consent scripts shows a moderate level of digital maturity and compliance awareness. Security-wise, the site enforces HTTPS and uses best practices like cookie consent, but lacks explicit security policies, incident response contacts, and security headers, which are areas for improvement. Overall, the website is professional, well-structured, and trustworthy, but could enhance privacy and security transparency to further strengthen its posture.

Scanned

NIS2 and GDPR posture

GDPR outside view
10/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

10 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
57
Security headers
25
Email security
65
DNS health
65
Network security
100
GDPR outside view
10
Average
54

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention helpdeskapi.com, from OffSeq Breach.

No leaked records found

Breach holds no records for helpdeskapi.com right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.

Monitor on Breach (opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Leafworks operates in a niche market providing integration middleware for Zendesk users, enabling connections to CRM, ERP, and eCommerce platforms. Their business model is B2B software services focused on automation and data synchronization. The company leverages video content on YouTube to demonstrate product capabilities, enhancing customer engagement. Their market position appears specialized with a focus on technical integration solutions. The website's SEO and content quality support good visibility, though the absence of detailed contact information and legal policies may limit trust for some clients. The hosting and domain registration are consistent with a legitimate small business based in Germany. Leafworks could benefit from expanding transparency around compliance and security to appeal to enterprise clients.

Security posture

The website demonstrates a solid baseline security posture with HTTPS enforced and cookie consent implemented. However, it lacks visible security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options, which are recommended to mitigate common web vulnerabilities. There is no published security policy or incident response information, which limits transparency and preparedness perception. No vulnerability disclosure or security.txt files were found, indicating a gap in responsible disclosure practices. No exposed sensitive data or vulnerable libraries were detected in the analyzed content. Overall, the security posture is good but could be improved by adding formal security documentation, headers, and incident response contacts.

Recommendations

  1. Implement and publish a comprehensive privacy policy and terms of service pages to improve compliance and user trust.
  2. Add security headers such as CSP, HSTS, and X-Frame-Options to enhance protection against common web attacks.
  3. Publish a security policy and incident response contact information to improve transparency and readiness.
  4. Consider adding a vulnerability disclosure policy or security.txt file to encourage responsible reporting of security issues.
  5. Enhance accessibility features and conduct regular security audits to maintain and improve website security and compliance.

Contact details published on the site

Addresses
Legal name
Leafworks
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Leafworks
Description
Connect Zendesk with CRM, ERP, or eCommerce systems. Automate workflows, sync data, and enhance support with custom middleware.
Key services
Zendesk integration with CRM, ERP system integration, eCommerce system integration, Workflow automation, Custom middleware development
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Elementor, Yoast SEO, jQuery, Slick Slider, Google Tag Manager, Rocket Lazy Load Scripts
Frameworks
WordPress, Elementor
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of Google Tag Manager with consent
  • Cookie consent script loaded
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
CookieFirst consent management
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is focused on Zendesk API middleware integration and automation.
  3. No explicit privacy policy or terms of service pages found on the analyzed page.
  4. Cookie consent mechanism is implemented via CookieFirst.
  5. Google Tag Manager is used for analytics and tracking.
  6. Website uses WordPress CMS with Elementor page builder and Yoast SEO plugin.
  7. No contact emails, phone numbers, or physical addresses explicitly found on this page.
  8. No security.txt or vulnerability disclosure information found.
  9. No explicit security policy or incident response information available.
  10. Website content is professional and business-oriented with good SEO and technical implementation.
Technical notes

Notes

The website is built on a WordPress CMS platform using Elementor for page building and Yoast SEO for search engine optimization. It employs modern JavaScript libraries including jQuery and Slick Slider for UI components. Google Tag Manager is integrated for analytics and marketing tracking, with a cookie consent mechanism via CookieFirst ensuring GDPR compliance. The hosting provider is likely Kasserver based on nameserver data. Performance is moderate with lazy loading scripts implemented to optimize load times. Mobile optimization is good, and SEO practices are well implemented with proper meta tags and structured data in JSON-LD format. Technical risks are minimal but could be reduced further by implementing additional security headers and formalizing privacy and security policies.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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