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Security report for helpcrunch.com

HelpCrunch Corporation · Technology · United States

Low risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

78/100

Risk levelLow

0–100, higher is better. How it is calculated

HelpCrunch Corporation operates a mature SaaS platform specializing in customer communication tools including live chat, chatbots, knowledge bases, email marketing, and popups. The company targets businesses seeking to enhance customer support and engagement, positioning itself as a competitive alternative to established players like Intercom and Zendesk. The platform emphasizes AI-powered features to improve efficiency and customer experience. Technically, the website is well-constructed with modern analytics and marketing integrations, fast performance, and excellent mobile optimization. Security posture is solid with HTTPS, domain locks, and basic security headers, though there is room for improvement in DNSSEC and additional security headers. Privacy compliance is strong with clear policies and consent mechanisms. Overall, the domain registration data aligns well with the business claims, supporting legitimacy and trustworthiness.

Scanned

NIS2 and GDPR posture

GDPR outside view
80/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching helpcrunch.com

This scan found 17 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
40
Email security
85
DNS health
85
Network security
100
GDPR outside view
80
Average
78

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

HelpCrunch holds a strong market position as a versatile customer communication platform with a broad feature set appealing to SMEs and medium-sized enterprises. Its business model is subscription-based SaaS with free trials and demos to attract customers. The company leverages partnerships and integrations to expand its ecosystem and uses affiliate marketing tools. Customer testimonials and high ratings on multiple review platforms reinforce its credibility. The company is US-based with a transparent domain registration and active social media presence, indicating a well-established digital footprint.

Security posture

The website demonstrates a good security maturity level with enforced HTTPS, domain status locks, and use of security-conscious meta tags. However, the absence of DNSSEC and advanced security headers like Content-Security-Policy and X-Frame-Options suggests potential areas for enhancement. No exposed sensitive data or vulnerable libraries were detected. The lack of a public security policy or incident response page and no vulnerability disclosure mechanism indicates gaps in transparency and incident readiness. Overall, the security posture is good but could be improved to meet higher compliance standards such as ISO 27001 or NIST frameworks.

Recommendations

  1. Enable DNSSEC on the domain to enhance DNS security and prevent spoofing.
  2. Implement additional HTTP security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  3. Publish a dedicated security policy and incident response page to improve transparency and customer trust.
  4. Establish a vulnerability disclosure program or security.txt file to encourage responsible reporting of security issues.
  5. Regularly audit third-party scripts and libraries to ensure no vulnerabilities are introduced.

Contact details published on the site

Addresses
Legal name
HelpCrunch Corporation
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
HelpCrunch Corporation
Description
HelpCrunch offers live chat, chatbot, knowledge base, popups, and email marketing tools for building strong customer relationships.
Key services
Live Chat, Chatbot, Knowledge Base, Email Marketing, Popups, Shared Inbox, Mobile Apps & SDK, Integrations
Content quality
excellent
Branding
consistent

Technology

Stack
JavaScript, Google Analytics, Google Tag Manager, Facebook Pixel, Microsoft Clarity, Matomo Analytics, Cloudflare DNS
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status includes clientDeleteProhibited and other EPP locks
  • No exposed sensitive data detected
  • Use of security-focused meta tags

Analytics and tracking

Services
Google Analytics, Matomo, Microsoft Clarity, Facebook Pixel
Tracking level
extensive
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, Microsoft Clarity, Matomo
Marketing tools
Yeps widget, Popups
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected
  2. Strong presence of AI-powered features highlighted
  3. Multiple customer testimonials and high ratings on trusted platforms
  4. Comprehensive privacy and cookie policies with consent mechanisms
  5. Use of multiple analytics and marketing tools indicating mature digital marketing
  6. No security policy or incident response page found
  7. No vulnerability disclosure or security.txt file detected
  8. Domain registration data consistent and transparent
Technical notes

Notes

The website uses a modern JavaScript-based front end with integrations for Google Analytics, Google Tag Manager, Facebook Pixel, Microsoft Clarity, and Matomo for comprehensive analytics coverage. Hosting and DNS are managed via Cloudflare, providing performance and security benefits. The site is optimized for mobile devices with responsive design and preloading of critical assets. SEO is supported by proper meta tags, Open Graph, and Twitter cards. No CMS was explicitly detected, suggesting a custom or static site architecture. Performance is fast with deferred script loading and preconnect hints. Technical risks are minimal but monitoring third-party scripts for vulnerabilities is advised.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 78/100Low26 findingsView report
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