Skip to main content

Security report for grasshopper.com

Grasshopper · Telecommunications · United States

Low risk. 4 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

78/100

Risk levelLow

0–100, higher is better. How it is calculated

Grasshopper is a well-established virtual phone system provider targeting entrepreneurs and small businesses, offering services such as toll-free, vanity, and local business numbers with features like call forwarding, mobile and desktop apps, and 24/7 support. The company is positioned as a trusted solution with over 150,000 small business customers and operates under the parent company GoTo. Technically, the website is built on modern frameworks including Next.js and React, hosted on AWS infrastructure, and managed via Sitecore CMS, ensuring a fast, mobile-optimized, and accessible user experience. Security posture is strong with HTTPS enforcement, security headers, and domain registration locks, though DNSSEC is not enabled and no explicit security policy or incident response page is found. Privacy compliance is robust with clear privacy and cookie policies and consent mechanisms. Overall, the website demonstrates high professionalism, trustworthiness, and technical maturity.

Scanned

NIS2 and GDPR posture

GDPR outside view
73/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

  4. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • High

      Weak SPF Policy

      SPF record has permissive policy allowing any server to send email

      What to do: Use -all or ~all qualifier for better email security

Need hands-on remediation? Email guard@offseq.com

Keep watching grasshopper.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. The full timeline opens with your unlock code.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
60
Email security
80
DNS health
70
Network security
100
GDPR outside view
73
Average
78

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Grasshopper operates in the telecommunications sector with a subscription-based business model focused on virtual phone systems for small businesses and entrepreneurs. Its competitive advantages include a broad range of phone number types, unlimited users, and integrations with trusted partners. The company leverages a strong brand presence and positive user ratings to maintain market position. The parent company GoTo provides additional corporate backing. Grasshopper's ecosystem includes support portals and partner services, enhancing customer experience and retention. Growth indicators include extensive customer base and continuous feature enhancements.

Security posture

The website exhibits a mature security posture with HTTPS, multiple security headers, and domain status protections. No exposed sensitive data or vulnerable libraries were detected. However, the absence of a published security policy, incident response contact, or vulnerability disclosure program represents a compliance gap. DNSSEC is not enabled, which could be improved to enhance DNS security. Privacy policies and cookie consent mechanisms are in place, supporting GDPR compliance. Incident response readiness and security culture indicators are not publicly visible, suggesting room for transparency improvements.

Recommendations

  1. Enable DNSSEC to strengthen DNS security and prevent spoofing.
  2. Publish a dedicated security policy and incident response page to improve transparency and trust.
  3. Implement and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Enhance visibility of data protection officer or privacy contacts to support GDPR compliance.
  5. Regularly audit and update third-party libraries and scripts to mitigate potential vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Grasshopper
Description
A virtual phone system can help businesses stay organized as call volume increases. Leverage unlimited users, 24/7 support and more with Grasshopper today!
Key services
Virtual phone system, Toll-free, vanity, and local numbers, Call forwarding and routing, Mobile and desktop apps, 24/7 support
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, JavaScript, CSS, Google Tag Manager
Frameworks
Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • ClientDeleteProhibited domain status
  • DNSSEC not enabled (potential improvement area)
  • No exposed sensitive data detected

Analytics and tracking

Services
Google Analytics, Quantserve
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads, AdRoll, DoubleClick, AppNexus
Tracking pixels
Quantserve
Marketing tools
AB Tasty
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible and professionally designed.
  2. Strong brand presence with consistent messaging and trust signals.
  3. Use of modern web technologies and CMS (Sitecore).
  4. Good privacy and cookie policy presence with consent mechanism.
  5. No visible security policy or incident response page.
  6. No vulnerability disclosure or security.txt found.
  7. WHOIS data supports legitimacy and long-term operation.
  8. Multiple external trusted domains linked for support and portal access.
  9. Advertising and analytics practices are transparent and standard.
Technical notes

Notes

The website uses a modern tech stack including React and Next.js, hosted on AWS with Sitecore CMS for content management. Performance is optimized with image preloading and responsive design, ensuring excellent mobile experience. SEO is supported by proper meta tags, Open Graph data, and structured JSON-LD. Analytics and marketing tools such as Google Analytics, Google Tag Manager, and AB Tasty are integrated for user behavior tracking and optimization. The technical infrastructure is robust, but enabling DNSSEC and publishing security-related documentation would further enhance the technical security posture.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with grasshopper.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review grasshopper.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.