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Security report for govmetric.com

GovMetric · Government · United Kingdom

Medium risk. 3 critical or high findings in Security headers and SSL/TLS.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

GovMetric is a specialized provider of citizen experience management and case management solutions tailored for the public sector. The company positions itself as a trusted partner to over 100 public service organizations, offering key services such as GovMetric CX, CaseTracker, and Support Services. Their market focus includes local government, police, housing, transportation, and other government agencies. The website reflects a professional and consistent brand image, leveraging modern web technologies and integrations with marketing and analytics platforms like HubSpot and Google Tag Manager. Security is a priority, evidenced by ISO 27001 certification and robust security practices implemented via the Wix platform. Privacy compliance is well addressed with clear privacy and cookie policies, including consent mechanisms. Overall, the website demonstrates a mature digital presence with good performance and accessibility, though it lacks an explicit Terms of Service page and a public vulnerability disclosure.

Scanned

This is an earlier scan of govmetric.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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Keep watching govmetric.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
57
Security headers
35
Email security
80
DNS health
85
Network security
100
GDPR outside view
88
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

GovMetric operates in the government sector, providing SaaS solutions that enhance citizen engagement and case management. Their business model is primarily B2B, targeting public sector organizations across the UK. The company emphasizes long-term partnerships and strategic support services, indicating a consultative approach beyond technology provision. The presence of multiple sector-specific offerings and a broad client base suggests a well-established market position. Integration with popular marketing and analytics tools supports their growth and customer acquisition strategies. The company’s consistent branding and trust indicators such as certifications and client logos reinforce their credibility in a competitive market.

Security posture

The website benefits from strong security fundamentals including HTTPS enforcement, presence of key security headers, and secure handling of cookies and access tokens. The use of Wix’s hardened platform features further enhances security. No critical vulnerabilities or exposed sensitive data were detected in the HTML content. However, the absence of a public vulnerability disclosure or incident response contact limits transparency in security communication. The ISO 27001 certification is a significant positive indicator of the company’s commitment to information security management. Overall, the security posture is robust but could be improved by adding explicit security policies and incident response information.

Recommendations

  1. Publish a clear Terms of Service page to enhance legal transparency.
  2. Implement and publicize a vulnerability disclosure policy or security.txt file.
  3. Add incident response contact channels such as security@ or abuse@ email addresses.
  4. Improve mobile responsiveness and optimization for better user experience on all devices.
  5. Regularly audit and update third-party scripts and tracking tools to minimize security risks.

Contact details published on the site

Addresses
Legal name
ROL Solutions Ltd
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
GovMetric
Description
GovMetric is the leading provider of citizen experience management (CitXM) and case management solutions for the public sector.
Key services
GovMetric CX, CaseTracker, Support Services, TSM Survey Programme, Failure Demand Calculator
Content quality
excellent
Branding
consistent

Technology

Stack
Wix.com Website Builder, React 18, Wix Pro Gallery, Wix Blog, HubSpot, Poptin, Google Tag Manager, LinkedIn Insight Tag, Facebook Pixel
Frameworks
React, Wix Thunderbolt
Platforms
Wix
Performance
fast
Mobile
basic
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data in HTML
  • Use of secure cookies and access token handling
  • Hardened fetch and XHR
  • Content Security Policy (implied by Wix platform)

Analytics and tracking

Services
HubSpot, Google Analytics (via GTM), LinkedIn Insight Tag, Facebook Pixel
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
LinkedIn Insight Tag, Facebook Pixel, HubSpot Analytics, Poptin
Marketing tools
HubSpot, Poptin
Transparency
good

Site quality

Design
excellent
User experience
good
Content relevance
excellent
Navigation
good
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is built on Wix platform with modern technologies
  2. Strong focus on public sector customer engagement solutions
  3. Comprehensive navigation with clear menu structure
  4. Use of multiple marketing and analytics tools
  5. Presence of ISO 27001 certification indicates commitment to security
  6. No explicit Terms of Service page found
  7. Cookie consent mechanism is implemented
  8. Contact information is clearly presented and consistent
Technical notes

Notes

The website is built on the Wix platform using modern technologies including React 18 and Wix’s Thunderbolt framework. It integrates various third-party marketing and analytics tools such as HubSpot, Poptin, Google Tag Manager, LinkedIn Insight Tag, and Facebook Pixel. The site demonstrates good performance with fast loading times and includes accessibility features like skip-to-content buttons and focus management. SEO is adequately addressed with proper meta tags, Open Graph data, and structured JSON-LD data. The technical infrastructure is well maintained with no visible technical debt or outdated components. Hosting is managed by Wix, providing reliable uptime and security features. Opportunities exist to enhance mobile optimization and expand accessibility compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 77/100Low28 findingsView report
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