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Security report for gitter.im

New Vector Ltd · Technology · N/a

Medium risk. 7 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

55/100

Risk levelMedium

0–100, higher is better. How it is calculated

Gitter is a developer-focused chat and networking platform operated by New Vector Ltd, leveraging the Matrix open communication protocol. It serves as a community hub for developers and open source projects, providing messaging, content discovery, and community management services. The platform is trusted by major technology companies such as Airbnb, AWS, Google, and Microsoft, indicating a strong market position within the technology sector. The website presents a professional and consistent brand image with clear messaging targeted at developers and community managers. Technically, the website is built using modern web technologies including the Astro framework and integrates with Matrix clients like Element. Hosting and DNS services are managed via Cloudflare, ensuring reliable performance and security. The site is mobile-optimized and offers a good user experience, although SEO and accessibility features are basic. No analytics or tracking scripts were detected, suggesting a privacy-conscious approach. From a security perspective, the site enforces HTTPS and benefits from Cloudflare's infrastructure. However, explicit security headers and published security policies are absent, representing areas for improvement. No vulnerabilities or exposed sensitive data were identified. Privacy compliance is limited, with no visible privacy or cookie policies, though terms of service and acceptable use policies are provided. Contact information is minimal, with no direct emails or phone numbers listed. Overall, Gitter demonstrates a solid technical foundation and credible business presence with a safe content profile. Strategic enhancements in privacy compliance, security policy transparency, and contact availability would further strengthen its security posture and user trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
35/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching gitter.im

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
30
Email security
85
DNS health
80
Network security
40
GDPR outside view
35
Average
55

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Gitter operates as an important entity within the technology sector, focusing on developer communities and open source collaboration. Its business model centers on providing a platform-as-a-service for chat and community management, leveraging the decentralized Matrix protocol. The platform's adoption by prominent tech companies underscores its competitive advantage and market relevance. Revenue streams likely include enterprise subscriptions or service agreements, though not explicitly stated. The partnership ecosystem includes Matrix.org and Element, enhancing interoperability and client options. Growth indicators include recent migration to Matrix and active community engagement. Strategic observations suggest opportunities to expand privacy and security transparency to align with enterprise customer expectations.

Security posture

The current security maturity level is moderate to good. HTTPS is enforced, and Cloudflare DNS provides robust infrastructure support. However, the absence of explicit security headers such as Content Security Policy (CSP), HSTS, and X-Frame-Options reduces defense-in-depth. No security or incident response policies are published, limiting transparency and preparedness signals. There are no visible vulnerabilities or exposed sensitive data in the HTML content. GDPR compliance indicators are weak due to missing privacy and cookie policies. Incident response readiness and security culture indicators are not evident from the website content. Overall, the security posture is adequate for a community platform but requires enhancements to meet enterprise-grade expectations.

Recommendations

  1. Implement and publish a comprehensive privacy policy including GDPR compliance details.
  2. Add a cookie consent mechanism to comply with privacy regulations and improve user transparency.
  3. Publish a dedicated security policy and incident response contact information to enhance trust and preparedness.
  4. Configure and enforce security headers such as CSP, HSTS, and X-Frame-Options to strengthen security posture.
  5. Provide clear and accessible contact information including support and security contacts to improve business credibility.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
New Vector Ltd
Description
Gitter is a chat and networking platform that helps to manage, grow and connect communities through messaging, content and discovery.
Key services
chat platform, community management, messaging, content discovery
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, Astro framework, Matrix protocol
Frameworks
Astro
Platforms
Web, Matrix clients, Element app
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Use of Cloudflare DNS and CDN

Analytics and tracking

Tracking level
minimal
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. No explicit privacy or cookie policy found on the main page, but terms of service (EULA) and acceptable use policy are linked.
  3. No contact emails or phone numbers explicitly provided on the homepage.
  4. Strong branding and trust signals from well-known tech companies.
  5. Technical stack uses modern frameworks and protocols (Astro, Matrix).
  6. Security posture is good but could be improved with explicit security headers and published security policies.
  7. No analytics or tracking scripts detected in the provided HTML content.
  8. No advertising or affiliate marketing detected.
  9. Content is safe and appropriate for general audiences.
Technical notes

Notes

The website is built using the Astro framework with JavaScript modules, indicating a modern and modular front-end architecture. It integrates with the Matrix protocol, a decentralized communication standard, and recommends the Element client for native apps. Hosting and DNS are managed via Cloudflare, providing CDN and security benefits. Performance is moderate with good mobile optimization. SEO and accessibility are basic but functional. No CMS or analytics platforms were detected, suggesting a lightweight and privacy-focused implementation. Technical risks are minimal but could include lack of security headers and limited privacy controls. Opportunities exist to enhance SEO, accessibility, and security configurations to improve overall technical maturity.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 55/100Medium31 findingsView report
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