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Security report for gfm.co.uk

GFM Clear Communications Ltd · Telecommunications · United Kingdom

Medium risk. 4 critical or high findings in SSL/TLS, Security headers and 1 other check.

Security score

65/100

Risk levelMedium

0–100, higher is better. How it is calculated

GFM Clear Communications Ltd is a UK-based specialist in outsourced contact centre services, customer insight, marketing, and fulfilment solutions. With over 30 years of experience, the company positions itself as a trusted brand ambassador delivering high-quality customer experiences for well-known UK brands. Their business model focuses on providing flexible, end-to-end customer communication and fulfilment services, supported by a professional website that highlights certifications and awards, reinforcing their market credibility. Technically, the website is built on WordPress using popular plugins such as WPBakery Page Builder and Slider Revolution. It employs HTTPS with valid SSL certificates and integrates Google Analytics and reCAPTCHA for analytics and security. The site is moderately optimized for performance and mobile devices, with good SEO practices and basic accessibility features. From a security perspective, the site uses HTTPS and reCAPTCHA to protect forms, but lacks explicit security headers and a cookie consent mechanism, which are areas for improvement. The absence of WHOIS data due to domain naming rules error is unusual and reduces trust slightly, though the website content and certifications provide strong legitimacy signals. Overall, the website presents a professional and trustworthy front with minor gaps in privacy compliance and security headers. Strategic recommendations include implementing security headers, adding cookie consent for GDPR compliance, and clarifying domain registration details to enhance trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
55
Email security
55
DNS health
65
Network security
100
GDPR outside view
53
Average
65

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

GFM Clear Communications Ltd operates in the telecommunications sector, specializing in outsourced contact centre and customer fulfilment services. Their competitive advantage lies in their 30+ years of experience, industry certifications, and a comprehensive service offering that includes customer contact, insight, marketing, and fulfilment. The company targets UK businesses seeking to outsource customer experience functions. Revenue streams likely include service contracts for contact centre operations and marketing solutions. The partnership ecosystem includes recognized industry bodies and media partners, enhancing brand visibility. The website reflects a medium-sized enterprise with consistent branding and a professional digital presence, indicating stable operations and market positioning.

Security posture

The website demonstrates a moderate to good security posture with mandatory HTTPS and use of Google reCAPTCHA to protect form submissions. However, the lack of security headers such as Content Security Policy, HSTS, and X-Frame-Options represents a missed opportunity to harden the site against common web attacks. No vulnerabilities or exposed sensitive data were detected in the HTML content. The absence of explicit incident response or vulnerability disclosure information suggests limited transparency in security operations. Privacy compliance is partially addressed with a comprehensive privacy policy but lacks cookie consent mechanisms. Overall, the security maturity is adequate for the business type but could be improved to meet higher compliance standards and reduce risk.

Recommendations

  1. Implement HTTP security headers including Content Security Policy, HSTS, and X-Frame-Options to enhance site security.
  2. Add a cookie consent banner/mechanism to comply with GDPR and improve user privacy transparency.
  3. Clarify domain registration details and resolve WHOIS data issues to improve trust and legitimacy.
  4. Publish explicit security policy and incident response information to demonstrate security readiness and transparency.
  5. Conduct accessibility audit and improve compliance to enhance user experience for all visitors.

Contact details published on the site

Addresses
Legal name
GFM Clear Communications Ltd
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
GFM Clear Communications Ltd
Description
GFM ClearComms delivers unparalleled customer experiences as a brand extension on behalf of some of the UK’s most loved brands for over 30 years. An award-winning specialist customer experience team that supports flexible, end-to-end outsourced contact centre services and marketing solutions.
Key services
Customer Contact, Customer Insight, Customer Fulfilment, Marketing & Development, In-house Fulfilment Services
Content quality
good
Branding
consistent

Technology

Stack
WordPress, WPBakery Page Builder, Slider Revolution, Contact Form 7, Google Analytics, Google reCAPTCHA
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of Google reCAPTCHA on forms
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
Yoast SEO
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected.
  2. WHOIS data is missing due to domain naming rules error, which is unusual and warrants further investigation.
  3. Website uses HTTPS with valid SSL and modern web technologies.
  4. Contact information is clearly presented with multiple channels.
  5. Privacy policy is present and appears comprehensive.
  6. No cookie consent mechanism detected, which may be a GDPR compliance gap.
  7. No explicit security headers detected in HTML source.
  8. Multiple industry certifications and awards displayed, enhancing trust.
  9. Social media presence on Facebook, Twitter (X), and LinkedIn.
  10. Website built on WordPress with common plugins and page builders.
Technical notes

Notes

The website is built on a WordPress CMS platform using WPBakery Page Builder and Slider Revolution plugins, indicating a modern and flexible content management approach. It integrates Google Analytics and Google Tag Manager for tracking and analytics, and uses Google reCAPTCHA for form security. The site loads a variety of CSS and JS assets from its own domain and trusted third-party sources, with DNS prefetching to optimize performance. Mobile optimization is good, with responsive design and viewport meta tags. However, no advanced frameworks or hosting provider details were detected. Performance is moderate, with potential for improvement by optimizing assets and caching. The technical stack is standard for a professional business website but could benefit from enhanced security configurations and accessibility improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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