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Security report for gainsight.com

Gainsight · Technology · United States

Low risk. 2 critical or high findings in SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

Gainsight is a leading enterprise software company specializing in customer success and product experience solutions. Their platform helps businesses enhance customer retention, engagement, and overall satisfaction. Recognized as a leader in the 2025 Forrester Wave for Customer Success Platforms, Gainsight targets B2B enterprises seeking to optimize customer relationships and product adoption. The website reflects a mature digital presence with comprehensive content, professional branding, and extensive use of marketing and analytics technologies. Technically, the site is built on WordPress with modern JavaScript libraries and integrates multiple third-party marketing and analytics tools, ensuring good performance and SEO optimization. Security posture is strong with HTTPS, security headers, and secure form handling, though public security policies and incident response details are not disclosed. Overall, Gainsight presents a trustworthy and professional online presence, though the absence of WHOIS data is a notable anomaly that warrants monitoring.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching gainsight.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
52
Security headers
80
Email security
75
DNS health
85
Network security
100
GDPR outside view
88
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Gainsight operates in the technology sector as a SaaS provider focused on customer success and product experience software. Their market position is strong, supported by industry recognition and a comprehensive service offering. The business model is B2B SaaS, targeting medium to large enterprises. Gainsight leverages partnerships and integrates with various marketing and analytics platforms to enhance customer engagement. The company maintains a consistent brand image and provides clear contact channels, supporting credibility and customer trust. Growth indicators include active marketing campaigns and presence on major social media platforms. No parent or subsidiary companies were identified from the website data.

Security posture

The website demonstrates a mature security posture with enforced HTTPS, multiple security headers, and no visible exposure of sensitive data. Use of nonce tokens in forms indicates protection against CSRF attacks. However, the absence of a public security policy, incident response plan, or vulnerability disclosure program limits transparency. No security.txt file was found. The site uses several third-party scripts which should be regularly audited to mitigate supply chain risks. Overall, the security posture is good but could be improved by publishing formal security and incident response documentation.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and compliance.
  2. Implement and publicize an incident response plan and contact channels for security issues.
  3. Establish a vulnerability disclosure program and host a security.txt file.
  4. Regularly review and audit third-party scripts and dependencies for vulnerabilities.
  5. Enhance transparency by providing data protection officer contact information.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Gainsight
Description
Gainsight provides customer success and product experience software solutions designed to help businesses improve customer retention, engagement, and growth.
Key services
Customer Success Software, Product Experience Software, Customer Retention Solutions
Content quality
excellent
Branding
consistent

Technology

Stack
PHP, WordPress, Google Tag Manager, HubSpot, Vidyard, Flatpickr, Slick Carousel, Remodal, jQuery
Frameworks
Yoast SEO
Platforms
WordPress
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • No exposed sensitive data in HTML
  • Secure forms with nonce tokens

Analytics and tracking

Services
HubSpot Analytics, Google Analytics, Microsoft Clarity
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
HubSpot Ads, Google Ads, Facebook Ads, Reddit Ads, Quora Ads
Tracking pixels
HubSpot Analytics, Microsoft Clarity, Facebook Pixel, Reddit Pixel, Quora Pixel
Marketing tools
HubSpot, PathFactory, Aptrinsic
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. Strong use of marketing and analytics tools indicating mature digital presence.
  3. No security or WAF blocking detected.
  4. WHOIS data is missing, which is unusual for a major enterprise site.
  5. Privacy and cookie policies are present and GDPR compliant.
  6. No direct security policy or incident response information publicly available.
  7. No vulnerability disclosure or security.txt found.
  8. Contact information is available via contact page and footer.
  9. Multiple external trusted domains used for scripts and tracking.
Technical notes

Notes

The website is built on WordPress CMS with PHP backend and uses modern front-end libraries such as jQuery, Slick Carousel, and Flatpickr. It integrates marketing and analytics tools including HubSpot, Google Tag Manager, Microsoft Clarity, and Vidyard for video content. The site is mobile optimized and employs SEO best practices via Yoast SEO plugin. Performance is moderate with asynchronous loading of scripts and preconnect/dns-prefetch optimizations. Accessibility features are present but could be further enhanced. Hosting provider details are not explicitly identified. Overall, the technical infrastructure supports a professional and scalable web presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 78/100Low27 findingsView report
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