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Security report for fullview.io

Fullview · Technology · Denmark

Low risk. 1 critical or high finding in GDPR outside view.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

Fullview is a Denmark-based SaaS company founded in 2021 that offers an AI-driven customer service platform designed to go beyond traditional chatbots. Their flagship product is an autonomous AI agent that can see, guide, and act on behalf of customer support teams, enhancing user experience and reducing churn. The company targets startups to enterprises seeking to scale technical customer support with innovative AI solutions. The website is professionally designed, mobile-optimized, and rich in content, reflecting a mature digital presence for a small-sized technology company. The technical infrastructure leverages modern marketing and analytics tools such as HubSpot, Google Tag Manager, Microsoft Clarity, and Facebook Pixel, integrated via Webflow hosting. Security posture is strong with HTTPS enforced and comprehensive privacy and security policies published, although explicit incident response and vulnerability disclosure policies are not found. WHOIS data is unavailable due to privacy protection, which is typical for tech startups, but the website content and contact information support legitimacy. Overall, Fullview demonstrates a solid business and technical foundation with good security hygiene and privacy compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
85/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

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  • TLS certificates and expiry
  • DNS records
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  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
100
Security headers
60
Email security
65
DNS health
85
Network security
100
GDPR outside view
85
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Fullview positions itself as an innovative player in the AI customer service market, offering autonomous AI agents that automate product support and smart escalation features like cobrowsing and session replays. Their business model is SaaS-based, targeting customer support teams across various company sizes. The company maintains active profiles on LinkedIn and Crunchbase, indicating engagement with the tech ecosystem. Their marketing strategy includes extensive use of analytics and retargeting tools, suggesting a data-driven growth approach. The presence of detailed product resources, case studies, and a blog indicates a focus on thought leadership and customer education. The company is relatively young but shows signs of steady growth and professional branding consistency.

Security posture

The website employs HTTPS with strong SSL configuration and includes key security headers such as Content-Security-Policy and Strict-Transport-Security, indicating a good security baseline. Privacy and security policies are comprehensive and publicly accessible, reflecting awareness of GDPR and data protection requirements. No exposed sensitive data or vulnerable libraries were detected in the website content. However, the absence of explicit incident response and vulnerability disclosure information suggests room for improvement in transparency and readiness. The use of third-party analytics and marketing scripts is balanced with consent mechanisms, supporting privacy compliance. Overall, the security posture is good for a small SaaS company but could be enhanced by publishing formal security incident and vulnerability handling procedures.

Recommendations

  1. Publish a dedicated incident response and vulnerability disclosure policy page to improve transparency and trust.
  2. Consider obtaining and displaying recognized security certifications to strengthen security credibility.
  3. Enhance data retention policy disclosures to align with GDPR and customer expectations.
  4. Regularly audit third-party scripts to minimize privacy risks and ensure compliance.
  5. Maintain and update WHOIS information if possible to improve domain transparency.

Contact details published on the site

Addresses
Legal name
Fullview
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Fullview
Description
Fullview is built by insiders to the pain of scaling technical customer support. We have built and sold SaaS products to companies of all sizes, from startups to enterprises, and managed countless customer relationships directly. We decided to build Fullview to solve our own first-hand problems.
Key services
AI Agent for customer service, Cobrowsing, Session replays, Smart-escalation, Integrations with existing support tools
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow, Google Tag Manager, HubSpot, Microsoft Clarity, LinkedIn Insight Tag, Facebook Pixel, Visual Website Optimizer
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Privacy and security policy published
  • No exposed sensitive data detected
  • Use of security and analytics scripts with consent

Analytics and tracking

Services
HubSpot Analytics, Microsoft Clarity, Google Analytics (via GTM)
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
HubSpot Ads, Facebook Ads, Microsoft Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Microsoft Clarity
Marketing tools
HubSpot, Visual Website Optimizer
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges
  2. Content is professionally presented with clear business focus
  3. Strong use of modern marketing and analytics technologies
  4. Privacy and security policies are prominently linked and comprehensive
  5. WHOIS data is not publicly available, likely due to privacy protection
  6. Contact information is complete and consistent with business claims
  7. No security vulnerabilities or exposed sensitive data detected
Technical notes

Notes

The website is built on Webflow CMS and hosted on Webflow's CDN, ensuring fast loading times and excellent mobile optimization. It integrates multiple modern marketing and analytics technologies including HubSpot, Google Tag Manager, Microsoft Clarity, Facebook Pixel, and Visual Website Optimizer, indicating a mature digital marketing infrastructure. The site uses well-structured JSON-LD for organization data, improving SEO and rich results. Accessibility features appear adequate, and SEO optimization is good with proper meta tags and Open Graph data. The technical implementation reflects a modern, professional SaaS company with low technical debt and good performance metrics. Opportunities exist to further enhance security transparency and incident readiness.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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