FrontDesk is a Danish company specializing in providing a comprehensive web-based queue and appointment management system tailored for the public sector. It serves over 80% of Danish citizens in government service centers and has expanded internationally to Norway, Germany, Canada, and the USA. The company offers a suite of services including queue management, online booking, check-in solutions, analytics, and integrations, positioning itself as a market leader in its niche. The website reflects a professional and consistent brand with good content quality and clear target audience focus on government entities. Technically, the site is built on WordPress with multiple plugins for multilingual support and user interaction, but suffers from slow load times and lacks a valid SSL certificate, impacting security posture. Privacy compliance is well addressed with a comprehensive cookie consent mechanism and privacy policy. Social media presence and client testimonials enhance business credibility.
a(a) Risk analysis and security policies: Not visible from outside
b(b) Incident handling: One indicator
c(c) Business continuity, backups and crisis management: Not visible from outside
d(d) Supply chain security: Not visible from outside
e(e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
f(f) Assessing the effectiveness of security measures: Not visible from outside
g(g) Cyber hygiene and security training: Not visible from outside
h(h) Cryptography and encryption: Partly checked
i(i) HR security, access control and asset management: One indicator
j(j) Multi-factor authentication and secured communications: Not visible from outside
Partly checked
One indicator
Not visible from outside
This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.
GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.
Priority findings
10 findings rated critical or high. Fix these first.
Network security
Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.
Critical
Critical Service Exposed: MySQL
Port 3306 (MySQL) is publicly accessible - MySQL - Database server
What to do: Immediately restrict access to MySQL using firewall or VPN
Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.
High
Missing Strict-Transport-Security header
Forces HTTPS connections
What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"
This scan found 25 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.
Daily monitoring
Recommended
€25per month
TLS certificates and expiry
DNS records
SPF, DKIM and DMARC
Security headers
GDPR and NIS2 posture
Exposed services
Third-party trackers
Security score drift
Email alerts on material changes and an exportable JSON history of every change.
Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.
Results by check
Each check with its score, findings and the evidence it collected.
How this score is calculated
The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.
Counted in this score
SSL/TLS
100
Security headers
15
Email security
70
DNS health
80
Network security
25
GDPR outside view
25
Average
53
After the cap
49
Not counted
NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.
Findings that cap the score at 49
Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.
The certificate is not trusted by browsers
The website is not served over HTTPS
A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
The page loads a script from a compromised source
The domain registration has expired
SPF authorises every server to send mail as the domain
Partial scans
When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.
Risk levels
Critical0–25
High26–49
Medium50–75
Low76–100
Breach exposure
Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.
Dark web exposure
Add-on
Leaked records that mention frontdesksuite.com, from OffSeq Breach.
No leaked records found
Breach holds no records for frontdesksuite.com right now. New leaks arrive continuously, so monitoring on Breach alerts you if that changes.
Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.
Business context
Business profile
FrontDesk holds a strong market position in the government sector, leveraging SaaS delivery to municipalities and public service organizations. Its competitive advantage lies in rapid implementation (1 day), ease of use, and extensive feature set tailored to public sector needs. The business model focuses on subscription-based software services with scalability across departments and regions. The company demonstrates growth through international expansion and a broad client base including major Danish municipalities and international health units. Partnerships include Microsoft Outlook integration and email delivery via SendGrid. The company maintains a multilingual website to cater to diverse markets. Strategic observations indicate a focus on customer satisfaction, operational efficiency, and data-driven decision making.
Security posture
The website's security maturity is moderate but with critical gaps. While SPF and DMARC DNS records are configured, the absence of a valid SSL certificate and HTTPS support is a major vulnerability, exposing users to data interception risks. No security headers are present, and TLS protocols are disabled, indicating poor SSL/TLS configuration. The site uses secure third-party services like Google Tag Manager and CookieYes for consent management, but the lack of HTTPS undermines overall security. No incident response or security policy information is publicly available, which may impact trust. The site is free from known malware or WAF blocking, but urgent remediation of SSL and security headers is recommended to improve posture and compliance.
Recommendations
Install and maintain a valid SSL/TLS certificate to enable HTTPS across the entire site.
Enable modern TLS protocols (TLS 1.2 and TLS 1.3) and disable deprecated versions.
Implement HTTP security headers such as Content-Security-Policy, X-Frame-Options, and Referrer-Policy.
Improve website performance by optimizing resource loading and reducing page size.
Publish explicit security and incident response policies to enhance transparency and trust.
The website is built on WordPress CMS with a modern tech stack including jQuery, Slick Carousel, AOS animations, and multilingual support via WPML. It integrates with Google Analytics and Tag Manager for tracking and uses CookieYes for cookie consent management. Hosting DNS is managed by Microsoft Azure, indicating a reliable infrastructure. However, the site suffers from slow load times (17.7 seconds) and a large page size (~1.6 MB), which could degrade user experience. The absence of a valid SSL certificate and disabled TLS protocols are significant technical risks. The site is mobile optimized with responsive design and accessibility features are basic but present. SEO is well implemented with meta tags, Open Graph, and JSON-LD structured data. Overall, the technical infrastructure is solid but requires urgent security and performance improvements.
Standards and sources
Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.
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