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Security report for freshservice.com

Freshworks Inc. · Technology · United States

Low risk. 1 critical or high finding in SSL/TLS.

Security score

87/100

Risk levelLow

0–100, higher is better. How it is calculated

Freshworks Inc. operates the Freshservice platform, an AI-powered IT service management solution designed for enterprises seeking scalable and efficient ITSM capabilities. Positioned as a leader in the ITSM market, Freshservice emphasizes ease of deployment, AI assistance, and integration with existing technology stacks to improve IT team productivity and employee satisfaction. The company targets IT departments across various industries, offering a SaaS subscription model with enterprise-grade features and certifications such as ISO 27001 and SOC 2. Technically, the website leverages modern frameworks like React and Next.js, integrates multimedia content via Wistia, and employs robust analytics and consent management tools including Google Tag Manager and OneTrust. The site demonstrates excellent performance, mobile optimization, and SEO practices, reflecting a mature digital infrastructure. From a security perspective, Freshservice enforces HTTPS, implements comprehensive security headers, and maintains privacy and cookie policies aligned with GDPR requirements. While WHOIS data is unavailable, possibly due to privacy protection, the overall security posture is strong with no evident vulnerabilities or exposed sensitive data. The company also maintains a vulnerability disclosure policy and provides contact for its Data Protection Officer. Overall, Freshservice presents a trustworthy, professional, and secure online presence suitable for enterprise customers. The main risk lies in the lack of publicly available WHOIS data, which should be monitored for legitimacy confirmation. Strategic recommendations include publishing a dedicated security policy page and enhancing incident response contact visibility.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching freshservice.com

This scan found 13 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
65
Email security
95
DNS health
85
Network security
100
GDPR outside view
100
Average
87

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention freshservice.com, from OffSeq Breach.

Total records
6,378
Employees
3
Customers
6,302
Third parties
73
Weak passwords
20%

Latest record dated 2025-09-17 · 1,357 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for freshservice.com.

Select it in the checkout above.

Masked preview

  • –comrade.freshservice.com2025-09-17
  • –bedrockdetroit.freshservice.com2025-07-20
  • –comrade.freshservice.com2025-07-20

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Freshworks holds a strong market position in the ITSM sector, leveraging AI to differentiate its Freshservice platform. Its SaaS business model targets medium to large enterprises, focusing on IT teams requiring automation and AI-driven insights. The company benefits from certifications that enhance trust and compliance, supporting growth in regulated industries. Partnerships and integrations with existing tech stacks expand its ecosystem. The website content and structure reflect a mature marketing strategy aimed at enterprise decision-makers, emphasizing ROI and productivity gains. Growth indicators include comprehensive policy disclosures and active social media engagement.

Security posture

The website demonstrates a high security maturity level with enforced HTTPS, multiple security headers, and cookie consent mechanisms. No exposed credentials or vulnerable libraries were detected. The presence of ISO 27001 and SOC 2 certifications indicates strong internal security controls. However, the absence of a dedicated security policy page and explicit incident response contacts suggests room for improvement in transparency and readiness. GDPR compliance is well addressed through privacy policies and a Data Protection Officer contact. Overall, the security posture supports enterprise trust but should enhance incident response visibility.

Recommendations

  1. Publish a dedicated security policy page detailing security controls and practices.
  2. Provide clear incident response contact information on the website.
  3. Regularly audit and update third-party libraries to mitigate vulnerabilities.
  4. Enhance transparency around data retention and processing practices.
  5. Monitor WHOIS data and domain registration details for legitimacy assurance.

Contact details published on the site

Addresses
Legal name
Freshworks Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Freshworks Inc.
Description
Freshservice is an AI-powered IT service management platform designed to deliver enterprise IT service that is quick to deploy, easy to use, and drives productivity and business impact.
Key services
IT Service Management, AI-assisted ticketing, Asset management, Workflow automation
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, Wistia video embed, OneTrust cookie consent, Optimizely
Frameworks
React, Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • Cookie consent mechanism
  • No exposed sensitive data detected

Analytics and tracking

Services
Google Tag Manager, Optimizely
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Optimizely
Marketing tools
Optimizely
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and multimedia
  2. Strong focus on AI-powered IT service management
  3. Comprehensive privacy and cookie policies with consent mechanisms
  4. Use of modern web technologies and frameworks
  5. Good security practices observed with HTTPS and security headers
  6. WHOIS data unavailable, possibly due to privacy protection or registrar issues
Technical notes

Notes

The website is built on a modern tech stack including React and Next.js, ensuring fast loading times and excellent mobile responsiveness. Integration with analytics and consent management tools like Google Tag Manager and OneTrust reflects a mature approach to user tracking and privacy compliance. The use of Wistia for video content enhances engagement without compromising performance. Security headers and HTTPS enforcement contribute to a secure browsing experience. No CMS was explicitly detected, suggesting a custom or headless architecture. Overall, the technical infrastructure is robust, scalable, and aligned with best practices.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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