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Security report for freshdesk.com

Freshworks Inc. · Technology · N/a

Low risk. 1 critical or high finding in SSL/TLS.

Security score

87/100

Risk levelLow

0–100, higher is better. How it is calculated

Freshworks Inc. operates Freshdesk, an AI-powered customer service platform designed to enhance agent productivity and deliver seamless customer experiences. Positioned as a leading SaaS provider in the customer service technology sector, Freshdesk targets businesses seeking modern helpdesk solutions. The website reflects a mature digital infrastructure, leveraging modern frameworks such as React and Next.js, and integrates advanced analytics and consent management tools like Google Tag Manager and OneTrust. Security posture is strong with HTTPS enforcement, comprehensive security headers, and adherence to privacy regulations including GDPR. However, the absence of publicly available WHOIS data introduces a minor trust gap, though mitigated by visible certifications and professional branding. Overall, the site demonstrates high professionalism and technical maturity, suitable for enterprise clients.

Scanned

NIS2 and GDPR posture

GDPR outside view
100/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
65
Email security
95
DNS health
85
Network security
100
GDPR outside view
100
Average
87

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention freshdesk.com, from OffSeq Breach.

Total records
364,760
Employees
31
Customers
363,730
Third parties
999
Weak passwords
19%

Latest record dated 2026-06-15 · 24,873 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for freshdesk.com.

Select it in the checkout above.

Masked preview

  • –newaccount1638287573772.freshdesk.com2026-06-15
  • –maxpayne.freshdesk.com2026-05-21
  • –ssupport.freshdesk.com2026-01-13
  • –solutions.freshdesk.com2026-01-13
  • –nt2749398684883.freshdesk.com2026-01-12

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Freshworks maintains a strong market position in the technology sector, focusing on customer service SaaS solutions with AI integration. Their business model revolves around subscription-based software services targeting enterprises and medium to large businesses. The company exhibits a consistent branding strategy and maintains trust through certifications such as SOC 2 and ISO 27001. The website's integration with marketing and analytics platforms indicates a robust digital marketing strategy. While direct contact details are limited in the analyzed content, the presence of contact forms and social media links supports customer engagement. The lack of WHOIS transparency is a noted anomaly but does not detract significantly from the company's credibility given its market presence and compliance posture.

Security posture

The website demonstrates a strong security posture with enforced HTTPS, multiple security headers, and a cookie consent mechanism compliant with GDPR. No vulnerabilities or exposed sensitive data were detected in the analyzed content. However, the absence of a dedicated security policy page, incident response contact information, or vulnerability disclosure program suggests areas for improvement in transparency and incident readiness. The use of third-party scripts is standard but should be regularly audited to mitigate supply chain risks. Overall, the security maturity is high for a commercial SaaS platform, supporting trustworthiness and data protection.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and compliance.
  2. Provide clear incident response contact channels such as security@ or abuse@ email addresses.
  3. Implement and publicize a vulnerability disclosure program or security.txt file.
  4. Enhance accessibility features to improve inclusivity and compliance with standards.
  5. Regularly review and update third-party scripts and tracking tools to minimize security risks.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Freshworks Inc.
Description
Freshdesk is an AI-powered customer service solution that’s easy to set up, simple to use, and built to boost agent productivity and deliver seamless customer experiences.
Key services
Customer service software, AI-powered helpdesk, Agent productivity tools
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Google Tag Manager, OneTrust, Optimizely, GeoIP2
Frameworks
Material UI, Styled Components, Framer Motion
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Use of security headers
  • Cookie consent mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Tag Manager, Optimizely
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Optimizely, OneTrust
Marketing tools
Optimizely
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No WHOIS data available from raw output; domain registration details unknown.
  3. Strong privacy and cookie policies with consent mechanisms implemented.
  4. No direct contact emails or phone numbers found in provided HTML snippet; contact likely via forms or separate contact page.
  5. Use of modern web technologies and frameworks indicates high technical maturity.
  6. Security headers and HTTPS are properly configured.
  7. No evidence of adult or questionable content.
  8. Tracking and analytics scripts are present but standard for enterprise SaaS websites.
Technical notes

Notes

The website is built on a modern technology stack including React, Next.js, Material UI, and styled-components, ensuring a responsive and performant user experience. Integration with Google Tag Manager, OneTrust, and Optimizely supports advanced analytics, consent management, and A/B testing capabilities. The site is optimized for mobile devices and demonstrates good SEO practices with comprehensive meta tags and Open Graph data. No CMS was explicitly detected, suggesting a custom or headless approach. Hosting details are not explicit but the presence of CDN domains indicates use of content delivery networks for performance. Overall, the technical infrastructure is robust, scalable, and aligned with enterprise-grade SaaS standards.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 85/100 −2Low21 findingsView report
  2. 87/100 +5Low21 findingsView report
  3. 82/100Low19 findingsView report
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