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Security report for freshbooks.com

FreshBooks · Technology · Canada

Low risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

FreshBooks is a well-established Canadian company providing cloud-based accounting software tailored for small businesses and freelancers. Their platform offers invoicing, expense tracking, time management, and payment processing services, positioning them as a leading SaaS provider in the small business finance sector. The website reflects a mature digital presence with modern technologies such as React and Next.js, hosted on AWS, ensuring fast performance and mobile optimization. Security posture is strong with HTTPS enforcement, comprehensive security headers, and SOC 2 certification, although explicit security and incident response policies are not publicly detailed. Privacy compliance is robust with clear policies and consent mechanisms. Overall, FreshBooks presents a trustworthy and professional online presence with minor gaps in publicly disclosed security policies.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
80
Email security
85
DNS health
90
Network security
100
GDPR outside view
58
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention freshbooks.com, from OffSeq Breach.

Total records
44,179
Employees
1
Customers
44,141
Third parties
37
Weak passwords
11%

Latest record dated 2025-04-14 · 2,560 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for freshbooks.com.

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Masked preview

  • –auth.freshbooks.com2025-04-14

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

FreshBooks operates in the technology and finance sectors, targeting small businesses and freelancers globally. Their SaaS subscription model generates revenue through tiered plans offering various accounting features. The company benefits from strong brand recognition, strategic partnerships with payment processors like Stripe and PayPal, and a comprehensive marketing ecosystem utilizing Google Ads and tracking pixels. The business shows indicators of scale and maturity, including certifications and a consistent brand identity. Their competitive advantage lies in ease of use, integrated financial tools, and a focus on customer experience. Growth potential remains strong given the expanding small business market and increasing demand for cloud accounting solutions.

Security posture

The website demonstrates a high level of security maturity with enforced HTTPS, modern TLS configurations, and multiple security headers such as Content Security Policy and Strict-Transport-Security. The presence of SOC 2 certification indicates adherence to recognized security standards. However, the absence of a dedicated security policy page and vulnerability disclosure program limits transparency. No vulnerabilities or exposed sensitive data were detected in the analysis. Incident response contact information is not explicitly provided, which could be improved to enhance readiness and trust. Overall, the security posture is strong but could benefit from enhanced communication and formalized disclosure mechanisms.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and controls.
  2. Establish and publicize a vulnerability disclosure program or security.txt file.
  3. Provide clear incident response contact details for security issues.
  4. Regularly review and update privacy and cookie policies to maintain GDPR and other compliance.
  5. Enhance transparency around certifications and compliance frameworks to build further trust.

Contact details published on the site

Addresses
Legal name
FreshBooks Cloud Accounting Inc.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
FreshBooks
Description
FreshBooks provides cloud-based accounting software designed for small businesses and freelancers to manage invoicing, expenses, time tracking, and payments.
Key services
Accounting software, Invoicing, Expense tracking, Time tracking, Payment processing
Content quality
excellent
Branding
consistent

Technology

Stack
React, Next.js, Node.js, AWS, Google Tag Manager
Frameworks
React, Next.js
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • HTTPS enforced
  • Secure cookies
  • Content Security Policy
  • Use of modern TLS versions

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Ads
Tracking pixels
Facebook Pixel
Marketing tools
HubSpot
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. No WAF or security challenge blocking detected.
  3. WHOIS data is missing or unavailable, which is uncommon for a major brand.
  4. Strong privacy and cookie policies with consent mechanisms are present.
  5. No explicit security policy or incident response page found.
  6. Use of modern web technologies and good SEO and accessibility practices.
  7. Multiple trust indicators including certifications and customer testimonials.
  8. No suspicious or malicious content detected.
Technical notes

Notes

The website leverages a modern technology stack including React and Next.js frameworks, hosted on AWS infrastructure, ensuring scalability and performance. The site is optimized for mobile devices and accessibility, with good SEO practices evident in meta tags and structured data. Use of Google Tag Manager and analytics services supports marketing and user behavior insights. No technical debt or legacy technologies were detected. The site demonstrates a well-maintained and modern digital infrastructure suitable for a large SaaS provider. Opportunities exist to further improve technical transparency around security and compliance features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 80/100Low21 findingsView report
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