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Security report for exlservice.com

EXL Service · Technology · United States

Low risk. 1 critical or high finding in SSL/TLS.

Security score

83/100

Risk levelLow

0–100, higher is better. How it is calculated

EXL Service is a global enterprise specializing in analytics, AI, and digital transformation solutions across multiple industries including finance, healthcare, and energy. The company positions itself as a leader in AI innovation and data modernization, supported by industry recognitions and a comprehensive service portfolio. Technically, the website is built on Drupal 11 and integrates modern analytics and marketing technologies, providing a professional and accessible user experience. Security posture is strong with HTTPS, security headers, and cookie consent mechanisms, though explicit security policies and incident response details are absent. The absence of WHOIS data for the domain raises concerns about domain registration legitimacy, which impacts overall trust despite the professional presentation. Strategic recommendations include publishing security policies, incident response contacts, and improving transparency around domain registration.

Scanned

NIS2 and GDPR posture

GDPR outside view
83/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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Keep watching exlservice.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
70
Email security
85
DNS health
85
Network security
100
GDPR outside view
83
Average
83

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Breach exposure

Leaked credentials and lookalike domains from OffSeq Breach. The counts are free; the detailed lists are paid add-ons.

Dark web exposure

Add-on

Leaked records that mention exlservice.com, from OffSeq Breach.

Total records
2,977
Employees
858
Customers
1,514
Third parties
605
Weak passwords
8%

Latest record dated 2026-06-18 · 51 subdomains affected

See the 10 newest leaked credentials

A one-off add-on to this report that lists the most recent identifier and password pairs OffSeq Breach holds for exlservice.com.

Select it in the checkout above.

Masked preview

  • –mcafeepwd.exlservice.com2026-06-18
  • –sts.exlservice.com2026-06-18
  • –mcafeepwd.exlservice.com2026-06-18
  • –sts.exlservice.com2026-06-17
  • –sts.exlservice.com2026-06-17

Breach keeps ingesting new leaks, so these numbers can grow between scans.

Open in Breach(opens in a new tab)Monitor on Breach(opens in a new tab)

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

EXL Service targets large enterprises seeking AI and data-driven transformation, leveraging a B2B service model with a focus on industry-specific solutions. The company demonstrates strong market positioning through certifications and client testimonials. Its digital presence is mature, with extensive content and clear navigation supporting lead generation and brand authority. The use of advanced marketing and analytics tools indicates a data-driven approach to customer engagement. However, the lack of publicly available domain registration data is a notable gap that could affect partner and customer trust.

Security posture

The website employs HTTPS with strong SSL configuration and multiple security headers, indicating good baseline security practices. Cookie consent and privacy policy compliance with GDPR are evident, supporting privacy compliance. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a public security policy, vulnerability disclosure program, and incident response contact information limits transparency and readiness perception. The missing WHOIS data also detracts from domain trustworthiness. Overall, the security posture is good but could be enhanced with more explicit security governance disclosures.

Recommendations

  1. Publish a dedicated security policy page outlining security controls and compliance frameworks.
  2. Establish and publicize an incident response and vulnerability disclosure process with clear contact channels.
  3. Verify and disclose domain registration details to improve domain legitimacy and trust.
  4. Regularly review and audit third-party scripts and tracking technologies for security and privacy compliance.
  5. Enhance accessibility features with ARIA roles and landmarks to improve inclusivity.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
EXL Service
Description
EXL is a global leader in analytics, AI, and digital solutions for all industries. They power growth with generative AI and digital transformation.
Key services
Data Modernization, Artificial Intelligence, AI-Powered Operations
Content quality
excellent
Branding
consistent

Technology

Stack
Drupal 11, Google Tag Manager, Hotjar, Microsoft Clarity, GSAP, Slick Carousel, Magnific Popup, Flickity, Securiti.ai Cookie Consent
Frameworks
Drupal
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism
  • No exposed sensitive data in HTML
  • Use of security headers

Analytics and tracking

Services
Google Analytics, Microsoft Clarity, Hotjar
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
HubSpot Ads
Tracking pixels
Facebook Pixel, Microsoft Clarity, Hotjar
Marketing tools
HubSpot Marketing
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design
  2. Strong focus on AI, data modernization, and industry-specific solutions
  3. Multiple industry recognitions and certifications displayed
  4. Comprehensive navigation with detailed service and industry sections
  5. Use of modern analytics and marketing tools with cookie consent
  6. No exposed sensitive data or obvious security vulnerabilities in HTML
  7. WHOIS data missing, which is a concern for domain legitimacy
  8. No explicit security policy or incident response information found
Technical notes

Notes

The website is built on Drupal 11 CMS, leveraging modern JavaScript libraries such as GSAP for animations and Slick Carousel for sliders. It integrates multiple analytics and marketing tools including Google Analytics, Microsoft Clarity, Hotjar, and HubSpot. The site is mobile responsive with good SEO practices including meta tags and Open Graph data. Performance is moderate, with some heavy scripts but overall good user experience. No critical technical debt or vulnerabilities were identified in the HTML content. Hosting provider details are not explicitly available. The technical infrastructure supports a professional enterprise digital presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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