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Security report for europakonsument.at

Verein für Konsumenteninformation (VKI) · Government · Austria

Medium risk. 5 critical or high findings in GDPR outside view and Security headers.

Security score

71/100

Risk levelMedium

0–100, higher is better. How it is calculated

Europakonsument.at is the official website of the European Consumer Centre Austria, operated by the Verein für Konsumenteninformation (VKI). It provides free advice and assistance to consumers facing cross-border issues within the EU, UK, Norway, and Iceland. The site offers complaint forms, consumer rights information, and updates on relevant topics such as travel, online shopping, and warnings. The organization is government-backed and co-funded by the EU, positioning it as a trusted non-profit consumer advocacy entity in Austria. Technically, the site is built on Drupal CMS, hosted on AWS infrastructure, and uses Matomo for analytics. While the site is content-rich and well-structured with good mobile optimization and accessibility, it suffers from a lack of a valid SSL certificate, resulting in a basic security posture. Privacy compliance is strong with a clear cookie consent mechanism and GDPR-aligned privacy policy. Overall, the site is professional and trustworthy but requires urgent improvements in SSL and security headers to enhance user trust and security.

Scanned

NIS2 and GDPR posture

GDPR outside view
18/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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Keep watching europakonsument.at

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
85
Security headers
50
Email security
85
DNS health
85
Network security
100
GDPR outside view
18
Average
71

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The website serves as a key consumer protection portal in Austria, targeting consumers needing help with cross-border disputes. Its business model is non-profit, funded by government and EU sources, focusing on advisory and complaint resolution services. The site integrates with partner domains such as vki.at and sozialministerium.at, reflecting strong institutional backing. Content is regularly updated with relevant consumer rights news and blog posts, indicating active engagement with the target audience. The use of Drupal and Matomo suggests a mature digital infrastructure, though performance optimization is needed. The absence of direct contact emails or phone numbers on the main site suggests a preference for controlled communication via forms, enhancing data privacy and management.

Security posture

The security posture is currently limited by the absence of a valid SSL certificate, which is a critical issue for user trust and data protection. No advanced security headers or DNSSEC are implemented, and HSTS is disabled, exposing the site to potential man-in-the-middle attacks. However, no known SSL vulnerabilities or outdated protocols are detected, and the site uses a cookie consent mechanism aligned with GDPR. There is no public incident response or vulnerability disclosure policy visible, which could be improved to enhance transparency and security readiness. Overall, the site requires immediate SSL remediation and implementation of standard security headers to meet modern security expectations.

Recommendations

  1. Obtain and deploy a valid SSL/TLS certificate to enable HTTPS and protect user data.
  2. Enable HTTP Strict Transport Security (HSTS) with includeSubDomains and preload options.
  3. Implement DNSSEC to secure DNS queries and prevent spoofing.
  4. Add essential security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  5. Publish a security policy and vulnerability disclosure page to improve transparency and incident response readiness.
Technical notes

Notes

The website runs on Drupal CMS with a modern frontend stack including Bootstrap and FontAwesome. Hosting is on AWS, indicated by DNS nameservers. The site uses Matomo for privacy-conscious analytics with a cookie consent overlay for GDPR compliance. Performance is suboptimal with a load time exceeding 13 seconds and a relatively large page size, suggesting opportunities for optimization. Mobile optimization and accessibility are good, with responsive design and ARIA attributes. No broken links or errors were detected. The absence of a valid SSL certificate is the main technical risk, impacting security and SEO. Overall, the technical infrastructure is solid but requires security and performance improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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