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Security report for ekomi.com

eKomi | The Feedback Company · E-commerce · Germany

Medium risk. 6 critical or high findings in Security headers and GDPR outside view.

Security score

63/100

Risk levelMedium

0–100, higher is better. How it is calculated

eKomi is a leading SaaS provider specializing in customer feedback and review management, serving over 14,000 companies globally. Their platform integrates with major e-commerce and marketing solutions, offering validated and authentic customer reviews syndicated across major search engines including Google. The company maintains a strong market position with multiple industry awards and a global presence, including offices in Germany, the US, and South Africa. Technically, the website is built on WordPress with Elementor, leveraging modern web technologies and third-party services such as Google Analytics and Intercom for analytics and customer engagement. However, the absence of a valid SSL certificate significantly impacts their security posture, exposing users to potential risks. Privacy compliance is well addressed with comprehensive policies and a robust cookie consent mechanism. Overall, eKomi demonstrates a professional and trustworthy online presence but should prioritize securing their website with HTTPS to enhance user trust and security.

Scanned

This is an earlier scan of ekomi.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

Keep watching ekomi.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
50
Security headers
50
Email security
75
DNS health
80
Network security
100
GDPR outside view
25
Average
63

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

eKomi operates in the e-commerce sector, providing essential services around customer reviews and Google Seller Ratings integration. Their business model focuses on SaaS solutions that enable merchants to collect, validate, and publish authentic customer feedback, enhancing conversion rates and search engine visibility. The company’s competitive advantages include their award-winning technology, global multilingual support, and strong integration capabilities with popular e-commerce platforms. Their marketing ecosystem includes partnerships and a broad client base, supported by active social media channels and strategic content. Growth indicators are positive, with a large volume of customer reviews and a significant number of countries served. The presence of multiple regional domains and offices indicates a well-structured international operation.

Security posture

The website currently lacks a valid SSL certificate, resulting in no HTTPS support, which is a critical security deficiency. No advanced security headers are detected, and common best practices such as HSTS and OCSP stapling are not implemented. The site is free from known SSL/TLS vulnerabilities like Heartbleed or POODLE. Forms are present and appear to collect personal data, but without HTTPS, data transmission is insecure. No explicit security or incident response policies are found on the site. The security score is low due to these issues, and immediate remediation is recommended to protect user data and maintain compliance with data protection regulations.

Recommendations

  1. Obtain and install a valid SSL/TLS certificate to enable HTTPS across the entire website.
  2. Implement HTTP security headers including HSTS, Content-Security-Policy, X-Frame-Options, and X-XSS-Protection.
  3. Ensure all forms and data collection mechanisms operate over secure connections to protect user data.
  4. Publish clear security and incident response policies, including contact channels for security issues.
  5. Regularly audit and update all third-party libraries and plugins to mitigate vulnerabilities.

Contact details published on the site

Addresses
Legal name
eKomi Holding GmbH
Technical notes

Notes

The website is built on WordPress CMS using the Elementor page builder, with a tech stack including jQuery, Bootstrap, Owl Carousel, and various Google services such as Google Analytics and Tag Manager. The site uses Weglot for multilingual support and Intercom for customer engagement. Performance is moderate with a page load time of approximately 9.5 seconds and a large number of resources (292). The site is mobile-optimized with responsive design elements. SEO is supported by comprehensive meta tags, Open Graph data, and JSON-LD structured data. However, the lack of HTTPS and security headers is a significant technical risk. Hosting appears to be on Google Cloud infrastructure.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 73/100Medium28 findingsView report
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