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Security report for du.ae

Emirates Integrated Telecommunications Company (EITC) · Telecommunications · United Arab Emirates

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

68/100

Risk levelMedium

0–100, higher is better. How it is calculated

Emirates Integrated Telecommunications Company (EITC), operating under the brand 'du', is a major telecommunications provider in the United Arab Emirates. The company offers a wide range of consumer services including mobile postpaid and prepaid plans, home internet and TV packages, 5G internet, and device sales. The website targets consumers in the UAE and positions itself as a leading telecom operator with a comprehensive portfolio of digital and communication services. The business model focuses on direct consumer sales, online device retail, and value-added services, supported by a strong digital presence and customer engagement platforms. Technically, the website employs a mature digital infrastructure with multiple analytics and marketing technologies such as Google Analytics, Microsoft Clarity, TikTok Pixel, and WebEngage. The site is mobile optimized, accessible, and SEO friendly, with a modern design and clear navigation. The use of HTTPS and security headers indicates a strong security posture, although explicit security policies and incident response contacts are not publicly disclosed. Privacy compliance is well addressed with comprehensive privacy and cookie policies and consent mechanisms. Security-wise, the site demonstrates good practices including HTTPS enforcement, security headers, and no visible vulnerabilities or exposed sensitive data. However, the absence of a public vulnerability disclosure policy and incident response contact details suggests room for improvement in transparency and security maturity. Overall, the website is professional, trustworthy, and compliant with relevant privacy regulations, reflecting the company's large enterprise status and market leadership. The overall risk assessment is low, with recommendations to enhance security transparency and incident response readiness. Strategic improvements include publishing a security policy, establishing a vulnerability disclosure program, and providing clear incident response contact channels to further strengthen trust and compliance.

Scanned

This is an earlier scan of du.ae. View the latest report

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching du.ae

This scan found 24 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
50
Email security
60
DNS health
65
Network security
100
GDPR outside view
65
Average
68

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

du operates as a large telecommunications entity in the UAE, leveraging a diversified portfolio of mobile, internet, TV, and device sales services. Its competitive advantage lies in its comprehensive service offerings, strong brand presence, and digital engagement capabilities. Revenue streams include subscription plans, device sales, and value-added services. The target customer segments are primarily UAE consumers seeking reliable telecom and digital services. Growth indicators include continuous introduction of new plans, devices, and promotional offers. The partnership ecosystem includes e-commerce, customer account management, and support platforms under the du brand. Strategic observations highlight a focus on digital transformation, customer experience, and market expansion within the UAE telecom sector.

Security posture

The website exhibits a mature security posture with HTTPS enforced and multiple security headers implemented. No exposed sensitive data or vulnerable libraries were detected in the HTML content. The presence of secure forms and accessibility features further supports security and usability. However, the lack of a publicly available security policy, incident response contact information, and vulnerability disclosure program indicates gaps in security transparency and readiness. Compliance with GDPR and cookie consent is evident, but incident response and security communication could be improved. Overall, the security culture appears strong but would benefit from enhanced public-facing security documentation and communication.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and commitments.
  2. Establish and publicize a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  3. Provide clear incident response contact channels such as security@ or abuse@ email addresses.
  4. Enhance transparency around data retention policies and user privacy controls.
  5. Continue to monitor and update third-party libraries and tracking technologies to mitigate vulnerabilities.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Emirates Integrated Telecommunications Company (EITC)
Description
du Personal offers mobile plans, home internet and TV packages, prepaid and postpaid plans, 5G internet, smartphones, and smart home devices.
Key services
Mobile postpaid plans, Mobile prepaid plans, Home internet and TV packages, Device sales, Smart home devices
Content quality
good
Branding
consistent

Technology

Stack
Google Tag Manager, Google Analytics, Microsoft Clarity, TikTok Pixel, Criteo, WebEngage, AppDynamics, ReadSpeaker
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Security headers present
  • No exposed sensitive data in HTML
  • Secure forms with CSRF tokens (implied but not explicitly visible)

Analytics and tracking

Services
Google Analytics, Microsoft Clarity, TikTok Analytics, AppDynamics, WebEngage
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Criteo, Bing Ads, Google Ads, Twitter Ads
Tracking pixels
TikTok Pixel, Microsoft Clarity, WebEngage, AppDynamics
Marketing tools
WebEngage
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is professionally designed with clear navigation and mobile optimization.
  2. Strong presence of tracking and marketing technologies indicating mature digital marketing.
  3. Comprehensive privacy and cookie policies present with consent mechanisms.
  4. No direct contact emails or phone numbers explicitly shown on the main page; contact via support pages.
  5. No explicit security policy or incident response contact publicly visible.
  6. No vulnerability disclosure or security.txt found.
  7. Use of multiple analytics and advertising platforms suggests extensive user tracking.
  8. Accessibility features such as text resizing, high contrast mode, and text-to-speech are implemented.
  9. Social media presence is strong with official links to Instagram, Facebook, Twitter, and YouTube.
Technical notes

Notes

The website uses a modern technology stack including Google Tag Manager, Google Analytics, Microsoft Clarity, TikTok Pixel, Criteo, WebEngage, and AppDynamics for analytics, marketing, and performance monitoring. The site is mobile optimized with good accessibility features such as text resizing, high contrast mode, and text-to-speech. Performance is moderate with asynchronous loading of scripts and use of CDNs. The CMS appears custom or proprietary with no explicit detection of common CMS platforms. Hosting provider details are not disclosed. Technical risks are minimal but include reliance on multiple third-party tracking services which require ongoing management to ensure privacy compliance and security. Opportunities exist to improve security transparency and incident response readiness.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 57/100Medium29 findingsView report
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