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Security report for dial9.co.uk

Dial 9 Communications Limited · Telecommunications · United Kingdom

Medium risk. 3 critical or high findings in Security headers and GDPR outside view.

Security score

64/100

Risk levelMedium

0–100, higher is better. How it is calculated

Dial 9 Communications Limited is a UK-based telecommunications company specializing in VoIP telephone services tailored for businesses of all sizes, including home offices, traditional offices, and mobile workers. The company offers a range of services such as business phone systems, call forwarding, SIP trunks, and VoIP hardware sales. With a domain age of 13 years and a mature online presence, Dial 9 positions itself as a reliable and flexible VoIP provider supported by a UK-based customer service team. The website content is professional, well-structured, and targets business customers seeking affordable and dependable communication solutions. The company is partnered with Krystal Hosting Ltd, which also acts as its registrar and hosting provider, reinforcing its UK business identity.

Scanned

NIS2 and GDPR posture

GDPR outside view
43/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

Need hands-on remediation? Email guard@offseq.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
50
Security headers
70
Email security
50
DNS health
70
Network security
100
GDPR outside view
43
Average
64

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Dial 9 operates in the telecommunications sector with a focus on VoIP services. Its business model revolves around providing hosted telephony solutions and related hardware to small and medium-sized businesses. The company leverages partnerships with established service providers such as Krystal, Katapult, Sirportly, and Codebase to enhance its service offerings and infrastructure. The presence of positive customer testimonials and 5-star reviews indicates a strong customer satisfaction level. The company’s marketing strategy includes clear pricing, targeted service packages, and a partner program for resellers. The business appears stable with consistent domain registration and a clear UK market focus.

Security posture

The website currently lacks a valid SSL certificate, resulting in no HTTPS protection, which is a critical security deficiency. No security headers are implemented, and DNS security features such as DNSSEC and CAA records are absent. While no known SSL vulnerabilities or exposed sensitive data were detected, the lack of HTTPS significantly undermines the security posture. Cookie consent mechanisms and privacy policies are in place, indicating awareness of privacy compliance. However, the absence of incident response contacts or security policies suggests limited formal security governance. Overall, the security maturity is low to moderate, with urgent need for SSL implementation and enhanced security controls.

Recommendations

  1. Obtain and deploy a valid SSL/TLS certificate to enable HTTPS across the entire site immediately.
  2. Implement HTTP security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to mitigate common web attacks.
  3. Enable DNSSEC and configure CAA records to improve DNS security and certificate issuance control.
  4. Develop and publish a formal security policy and incident response plan including dedicated security contact channels.
  5. Regularly audit and update third-party scripts and libraries to avoid vulnerabilities and ensure compliance.

Contact details published on the site

Addresses
Legal name
Dial 9 Communications Limited
VAT number
GB 118 570 611
Registration number
7740921
Technical notes

Notes

The website uses modern marketing and analytics tools such as Google Tag Manager and Google Analytics, along with a live chat service (Natterly). Hosting is provided by Krystal Hosting Ltd, a reputable UK provider. The site performance is moderate with a load time of approximately 4 seconds and a page size of about 310 KB. The site is mobile optimized with responsive design and clear navigation. However, the CMS or backend platform is not explicitly identified. The absence of security headers and invalid SSL certificate represent technical debt and risk. The DNS configuration lacks advanced security features. Overall, the technical infrastructure is functional but requires improvements in security and performance optimization.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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