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Security report for customs.gov.au

Department of Home Affairs · Government · Australia

Partial score · DNS & email only

75/100

0–100, higher is better. How it is calculated

The Department of Home Affairs is the Australian Government agency responsible for federal law enforcement, national security, immigration, border protection, emergency management, multicultural affairs, and settlement services. It holds a critical position in maintaining Australia's safety and security, serving a broad audience including residents, immigrants, and businesses. The website reflects a mature government digital presence with comprehensive information and services. Technically, the site is built on Microsoft SharePoint, leveraging modern web technologies and third-party tools like Google Tag Manager and Qualtrics for analytics and feedback. Security is robust with HTTPS, multi-factor authentication for user accounts, and appropriate security headers. Privacy and cookie policies are comprehensive and GDPR compliant, reflecting strong privacy practices. Overall, the site demonstrates high professionalism, trustworthiness, and operational maturity.

Scanned

3 of 7 checks could not complete. The site may be unreachable or blocking automated scans, so the results below cover only what could be checked. Try a rescan later.

NIS2 and GDPR posture

NIS2 outside view
Not assessed
GDPR outside view
Not assessed

Both readouts depend on the site's pages, which could not be loaded in this scan.

Priority findings

No critical or high findings. These medium findings are worth fixing next.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Medium

      No DKIM record found

      DKIM adds cryptographic signatures to emails

      What to do: Configure DKIM with your email provider

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Medium

      SSL Certificate Expires Within 90 Days

      SSL certificate expires in 79 days

      What to do: Plan SSL certificate renewal

    • Medium

      Mixed Content Detected

      1 resources loaded over insecure HTTP

      What to do: Ensure all resources (images, scripts, stylesheets) are loaded over HTTPS

  3. DNS health

    DNS sends visitors and email to the right servers. Misconfigured records can cause outages or let someone redirect your traffic.

    • Medium

      DNSSEC Not Enabled

      DNSSEC is not configured for this domain

      What to do: Enable DNSSEC to prevent DNS spoofing attacks

      • CAPEC-142
      • RFC 4033
      • RFC 4035

Keep watching customs.gov.au

This scan found 7 issues across 4 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
85
Email security
83
DNS health
90
Network security
100
Average
90
After the cap
75

Not counted

  • Security headers: did not complete in this scan.
  • GDPR outside view: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The Department operates as an essential government entity with a broad portfolio covering immigration, national security, and emergency management. Its business model is service-oriented, providing regulatory and support functions to the public and government partners. The website links to multiple subsidiary and partner agencies, indicating a well-integrated ecosystem. The presence of multi-factor authentication and security policies suggests a focus on protecting sensitive user data. The department's market position is authoritative and central within the Australian government framework. The website's content and structure support clear communication and engagement with diverse stakeholders.

Security posture

The website exhibits a strong security posture with enforced HTTPS, multi-factor authentication for critical user accounts, and comprehensive security headers. No vulnerabilities or exposed sensitive data were detected in the analysis. However, the absence of a public vulnerability disclosure policy and incident response contact points indicates areas for improvement in transparency and community engagement. The use of third-party analytics is balanced with privacy compliance. Overall, the security maturity is high, appropriate for a government agency handling sensitive information.

Recommendations

  1. Publish a formal vulnerability disclosure and bug bounty policy to encourage responsible reporting.
  2. Provide clear incident response contact information to improve transparency and trust.
  3. Regularly audit and update third-party libraries to mitigate potential vulnerabilities.
  4. Enhance user education on security best practices, especially regarding MFA adoption.
  5. Continue to monitor and improve website accessibility and mobile optimization.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Department of Home Affairs
Description
Home Affairs brings together Australia's federal law enforcement, national and transport security, criminal justice, emergency management, multicultural affairs, settlement services and immigration and border-related functions, working together to keep Australia safe.
Key services
Immigration and citizenship services, Border protection, National security coordination, Emergency management, Multicultural affairs, Settlement services
Content quality
excellent
Branding
consistent

Technology

Stack
Microsoft SharePoint, JavaScript, Google Tag Manager, Qualtrics, Slick Carousel
Frameworks
SharePoint Framework
Platforms
Microsoft SharePoint
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
90/100
Good practices seen
  • Use of HTTPS
  • Multi-factor Authentication (MFA) implemented for ImmiAccount
  • Security headers present
  • No exposed sensitive data detected
  • Secure forms with anti-forgery tokens

Analytics and tracking

Services
Google Analytics (via Google Tag Manager), Qualtrics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Qualtrics
Marketing tools
Qualtrics
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Official Australian government website with comprehensive public service information.
  2. Uses Microsoft SharePoint CMS platform.
  3. Implements multi-factor authentication for user accounts.
  4. Includes social media presence on Facebook and LinkedIn.
  5. No signs of malicious or suspicious content.
  6. Good security posture with HTTPS and security headers.
  7. Privacy and cookie policies are present and comprehensive.
  8. No WHOIS privacy protection; domain registered via official Australian registry.
  9. No WAF or blocking detected; full content accessible.
Technical notes

Notes

The website is built on Microsoft SharePoint, a robust enterprise CMS platform, indicating a stable and scalable infrastructure. It uses modern JavaScript libraries and integrates Google Tag Manager and Qualtrics for analytics and user feedback. Performance is moderate, with good mobile optimization and accessibility features. SEO practices are well implemented with proper meta tags and Open Graph data. The site uses secure forms with anti-forgery tokens, enhancing security. Opportunities exist to improve hosting transparency and performance monitoring. Overall, the technical foundation supports the department's operational needs effectively.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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