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Security report for customer-care-solutions.at

Customer Care Solutions · Telecommunications · Austria

Partial score · DNS & email only

37/100

0–100, higher is better. How it is calculated

Customer Care Solutions is a specialized service provider based in Austria offering comprehensive customer communication solutions including call center operations, telemarketing, assistance services, and risk management. With over 15 years of experience and clients from more than 30 countries, the company positions itself as a reliable partner for businesses seeking tailored customer service and support solutions. The website reflects a professional and consistent brand image with clear service offerings and contact information. Technically, the site is built on WordPress using the Avada theme and integrates standard analytics and SEO tools, ensuring moderate performance and good mobile optimization. Security posture is solid with HTTPS enforced and cookie consent implemented, though explicit security policies and vulnerability disclosures are absent. Overall, the site demonstrates a mature digital presence aligned with its business claims.

Scanned

NIS2 and GDPR posture

GDPR outside view
18/ 100 · Critical
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

  3. Network security

    Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.

    • High

      High-Risk Service Exposed: FTP

      Port 21 (FTP) is publicly accessible - FTP - Often unencrypted file transfer

      What to do: Consider restricting access to FTP or implementing strong authentication

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection

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  • TLS certificates and expiry
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  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
70
DNS health
75
Network security
20
GDPR outside view
18
Average
37

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company targets businesses requiring outsourced customer care and assistance services, leveraging a service-based business model focused on communication and support. Its market position is strengthened by a long operational history and a broad international client base. The partnership with CEE Assistance indicates regional collaboration in Central and Eastern Europe. The website content and structure support clear navigation and professional presentation, aiding customer trust and engagement. The use of multilingual support and structured data enhances market reach and SEO effectiveness.

Security posture

The website maintains a good security baseline with HTTPS and cookie consent mechanisms. However, it lacks published security policies, incident response contacts, and vulnerability disclosure channels such as security.txt. No security headers were detected in the provided data, which could be improved to enhance protection against common web threats. No vulnerabilities or exposed sensitive data were found in the HTML content. The absence of explicit security documentation suggests room for maturity in security governance and transparency.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and compliance.
  2. Implement a security.txt file to facilitate vulnerability reporting and improve transparency.
  3. Add HTTP security headers such as Content-Security-Policy, X-Content-Type-Options, and Strict-Transport-Security.
  4. Regularly review and update third-party scripts and plugins to mitigate vulnerabilities.
  5. Enhance accessibility features and provide more comprehensive privacy compliance details.

Contact details published on the site

Addresses
Legal name
Customer Care Solutions Call Center & Assistance Betriebs GmbH
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Customer Care Solutions
Description
Customer Care Solutions bietet Lösungen für die unterschiedlichsten Herausforderungen im Zusammenhang mit der Kommunikation und der Betreuung von Kunden und Mitarbeitern. Services in Call Center, Telemarketing, Assistance und Risk Management.
Key services
Call Center, Telemarketing, Assistance, Risk Management
Content quality
good
Branding
consistent

Technology

Stack
WordPress, Avada Theme, Yoast SEO, Google Analytics, Google Tag Manager, jQuery
Frameworks
WordPress
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Cookie consent implemented

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
Yoast SEO
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is primarily in German with English alternate available.
  3. Clear business focus on customer care, call center, telemarketing, assistance, and risk management.
  4. Use of modern CMS (WordPress) with popular plugins and SEO tools.
  5. Cookie consent mechanism present and GDPR privacy policy available.
  6. Contact information is complete and prominently displayed.
  7. No explicit security or incident response policies found.
  8. No security.txt or vulnerability disclosure information present.
  9. Social media presence on Facebook and LinkedIn.
  10. No suspicious or malicious content detected.
Technical notes

Notes

The website is built on a widely used CMS (WordPress) with a popular commercial theme (Avada) and SEO plugin (Yoast). It uses Google Analytics and Google Tag Manager for analytics and tracking. The site is mobile optimized and uses responsive design. Performance is moderate, with some caching and minification plugins active. The technical stack is modern but could benefit from additional security hardening and accessibility improvements. Hosting provider details are not explicitly available from the HTML content. Overall, the technical implementation supports the business goals effectively but has opportunities for enhancement in security and performance optimization.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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