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Security report for consumidoronline.pt

Centro de Arbitragem de Conflitos de Consumo do Algarve (CIMAAL) · Government · Portugal

High risk. 7 critical or high findings in GDPR outside view, Network security and 1 other check.

Security score

49/100

Risk levelHigh

0–100, higher is better. How it is calculated

The Centro de Arbitragem de Conflitos de Consumo do Algarve (CIMAAL) operates as a regional consumer arbitration center in the Algarve region of Portugal, providing an accessible, low-cost, and efficient dispute resolution service between consumers and businesses. The website clearly targets local consumers and companies, offering information, complaint submission, and arbitration services under Portuguese law. The business model is public service-oriented, with strong ties to government and consumer protection entities, reinforcing its authoritative market position. Technically, the website is built on Joomla CMS with modern frontend frameworks like Bootstrap and jQuery, ensuring a responsive and user-friendly experience. Integration of Google reCAPTCHA v3 and Google Analytics indicates a moderate level of digital maturity and user tracking, balanced with privacy compliance. The site is well-structured with multilingual support (Portuguese and English) and includes embedded data visualization via Power BI. From a security perspective, the site enforces HTTPS and uses bot protection mechanisms but lacks explicit security headers and a published security policy or incident response contacts. No vulnerabilities or exposed sensitive data were detected. Privacy and cookie policies are present and GDPR compliant, with clear user consent mechanisms. Overall, the website presents a trustworthy and professional front for a government-related consumer arbitration service. Strategic improvements in security headers, incident response transparency, and accessibility could further enhance its security posture and user trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

7 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, Google APIs

      What to do: Document all third-party data sharing in your privacy policy

  2. Network security

    Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.

    • Critical

      Critical Service Exposed: MySQL

      Port 3306 (MySQL) is publicly accessible - MySQL - Database server

      What to do: Immediately restrict access to MySQL using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection

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This scan found 20 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
100
Email security
80
DNS health
85
Network security
0
GDPR outside view
25
Average
59
After the cap
49

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

CIMAAL holds a strong regional position as a consumer arbitration center, supported by official government and consumer protection organizations. Its business model focuses on dispute resolution services, targeting consumers and businesses in the Algarve region. The website reflects a stable operation since 2003, with clear contact channels and partnerships with national consumer and governmental bodies. The presence of embedded analytics and multilingual support suggests an intent to broaden accessibility and transparency. The organization benefits from trust signals such as official logos and links to recognized entities, reinforcing its credibility in the market.

Security posture

The website demonstrates a moderate to good security posture with HTTPS enforced and Google reCAPTCHA integration to mitigate automated abuse. However, the absence of key security headers (e.g., Content-Security-Policy, X-Frame-Options) and lack of published security or incident response policies represent gaps. No vulnerability disclosures or security.txt files were found, limiting transparency for security researchers. Data protection practices align with GDPR, supported by clear privacy and cookie policies with consent mechanisms. Overall, the security maturity is adequate for a public service site but could be improved by adopting additional best practices and transparency measures.

Recommendations

  1. Implement standard security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to enhance protection against common web attacks.
  2. Publish a dedicated security policy page and provide incident response contact information to improve transparency and readiness.
  3. Create and maintain a security.txt file to facilitate responsible vulnerability disclosure.
  4. Enhance website accessibility features to comply with WCAG standards and improve user experience for all visitors.
  5. Regularly update Joomla CMS and all third-party libraries to mitigate risks from known vulnerabilities.

Contact details published on the site

Addresses
Legal name
Centro de Arbitragem de Conflitos de Consumo do Algarve
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Centro de Arbitragem de Conflitos de Consumo do Algarve (CIMAAL)
Description
O Centro de Arbitragem de Conflitos de Consumo do Algarve é um tribunal do consumo que permite a resolução de conflitos de consumo no Distrito de Faro, Portugal, de forma célere, simples e de baixo custo, conforme a Lei 144/2015.
Key services
Resolução alternativa de litígios de consumo, Mediação de conflitos entre consumidores e empresas, Informação e apoio ao consumidor
Content quality
good
Branding
consistent

Technology

Stack
Joomla CMS, Bootstrap 5.3.2, jQuery 3.7.1, Google reCAPTCHA v3, Google Fonts (Lato, Montserrat), Power BI embedded iframe
Frameworks
Bootstrap
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of Google reCAPTCHA v3 for bot protection
  • Cookie consent banner with acceptance and decline options
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Google Analytics (gtag.js)
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is primarily in Portuguese with English alternate available.
  3. Clear focus on consumer arbitration services in Algarve region, Portugal.
  4. Use of modern web technologies and CMS (Joomla).
  5. Good privacy and cookie policy implementation with user consent.
  6. Contact information is transparent and complete.
  7. No visible security policy or incident response information.
  8. No vulnerability disclosure or security.txt found.
  9. No suspicious or malicious content detected.
  10. Social media presence limited to Facebook.
Technical notes

Notes

The website uses Joomla CMS combined with Bootstrap 5 and jQuery 3.7.1, providing a modern and responsive user interface. Google Fonts and embedded Power BI reports enhance visual appeal and data transparency. Google reCAPTCHA v3 is implemented for bot mitigation. The site loads external scripts asynchronously and defers non-critical JavaScript, indicating performance optimization efforts. However, no explicit hosting provider information was found. SEO is supported by proper meta tags and multilingual hreflang links. Accessibility is basic but could be improved. Overall, the technical infrastructure is solid with room for modernization in security and accessibility.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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