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Security report for cniacc.pt

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC) · Government · Portugal

High risk. 11 critical or high findings in GDPR outside view, Network security and 2 other checks.

Security score

42/100

Risk levelHigh

0–100, higher is better. How it is calculated

The Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC) is a Portuguese national center dedicated to consumer conflict resolution through information, mediation, and arbitration services. It operates primarily in regions not covered by other dispute resolution entities, serving consumers and companies across Portugal. The website reflects a government/non-profit organization with a clear mission and multiple partner affiliations, positioning itself as a trusted authority in consumer arbitration. Technically, the website employs a traditional tech stack including jQuery, Modernizr, and Swiper.js, with Google Analytics for user tracking. While the site is functional and well-structured, it uses an outdated jQuery version and lacks some modern security headers and cookie consent mechanisms. Security posture is generally good with HTTPS enforced, but improvements are recommended in security headers and privacy compliance. Overall, the site is professional, trustworthy, and serves its target audience effectively.

Scanned

NIS2 and GDPR posture

GDPR outside view
10/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

11 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

  2. Network security

    Services reachable from the internet are the first thing attackers probe. Anything open that does not need to be should be closed.

    • Critical

      Critical Service Exposed: MySQL

      Port 3306 (MySQL) is publicly accessible - MySQL - Database server

      What to do: Immediately restrict access to MySQL using firewall or VPN

      • NIS2 21(2)(e)
      • IR 2024/2690 6.7.2(f): Implementing Regulation (EU) 2024/2690, Annex point 6.7.2(f): Network security
      • NIST CM-7: NIST SP 800-53 Rev. 5 CM-7: Least Functionality
      • NIST SC-7: NIST SP 800-53 Rev. 5 SC-7: Boundary Protection

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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Keep watching cniacc.pt

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
20
Email security
85
DNS health
75
Network security
0
GDPR outside view
10
Average
42

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet · found on this site
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

CNIACC holds a strong position in the Portuguese consumer arbitration sector, leveraging partnerships with multiple consumer and regulatory organizations. Its business model is non-profit and government-aligned, focusing on dispute resolution rather than commercial revenue. The organization targets consumers and companies needing arbitration services, with offerings including complaint processing, mediation, and full membership for companies. The website content and structure support transparency and accessibility, though the absence of terms of service and limited privacy mechanisms suggest areas for growth. The partnership ecosystem is robust, enhancing credibility and reach within the national market.

Security posture

The website demonstrates a moderate security maturity level with HTTPS enabled and no visible sensitive data exposure. However, the use of an outdated jQuery version introduces potential vulnerabilities. The absence of key security headers such as Content-Security-Policy and X-Frame-Options reduces defense-in-depth. No incident response or security policy information is published, which could hinder rapid response to security events. GDPR compliance is partially addressed via a privacy policy, but cookie consent mechanisms are missing. Overall, the security posture is adequate for a non-commercial government site but could benefit from modernization and enhanced transparency.

Recommendations

  1. Implement comprehensive security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  2. Upgrade jQuery and other JavaScript libraries to current secure versions to mitigate known vulnerabilities.
  3. Add a cookie consent banner and detailed cookie policy to improve GDPR compliance.
  4. Publish a security policy and incident response contact information to enhance transparency and readiness.
  5. Improve accessibility features and mobile optimization to enhance user experience across devices.

Contact details published on the site

Addresses
Legal name
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)
Description
O Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC) tem como objetivo o acompanhamento de conflitos de consumo, através de informação, mediação e arbitragem, atuando em todo o território nacional nas zonas não abrangidas por outras entidades competentes para a resolução extrajudicial do litígio.
Key services
Information on consumer conflicts, Mediation, Arbitration, Consumer complaint processing, Adesão plena (full membership) for companies
Content quality
good
Branding
consistent

Technology

Stack
jQuery 1.9.1, Modernizr, Swiper.js, Google Analytics
Performance
moderate
Mobile
basic
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • No visible exposed sensitive data
  • No vulnerable libraries detected from scripts

Analytics and tracking

Services
Google Analytics
Tracking level
moderate
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is in Portuguese and targeted at Portuguese consumers and companies.
  3. No cookie consent banner or explicit cookie policy found.
  4. No visible security.txt or vulnerability disclosure policy.
  5. Contact information is clearly presented with emails, phones, and physical addresses.
  6. Use of older jQuery version (1.9.1) may pose security risks.
  7. Google Analytics is used for tracking without visible privacy opt-out.
  8. No terms of service page detected.
  9. Website uses HTTPS with good SSL configuration.
  10. No advanced security headers detected in the HTML content.
Technical notes

Notes

The website uses a custom or unknown CMS with a traditional tech stack centered on jQuery 1.9.1, Modernizr, and Swiper.js for UI components. Google Fonts and Google Analytics are integrated for typography and analytics respectively. The site loads asynchronously Google Analytics scripts and uses responsive design basics but lacks advanced accessibility features. Performance is moderate with no explicit optimization indicators. The HTML structure is valid and SEO-friendly with appropriate meta tags and Open Graph data. However, the use of older JavaScript libraries and absence of modern security headers indicate technical debt and potential security risks. Hosting provider details are not disclosed in the content.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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