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Security report for civicplus.com

CivicPlus LLC · Government · N/a

Low risk. 3 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

77/100

Risk levelLow

0–100, higher is better. How it is calculated

CivicPlus LLC operates a comprehensive software platform designed to empower local governments and public sector organizations by enhancing operational efficiency and resident engagement. With over 25 years of experience and a large customer base exceeding 10,000 local government clients, CivicPlus positions itself as a leader in integrated government technology solutions. Their product suite includes municipal websites, agenda and meeting management, public records request management, web accessibility, recreation management, 311 CRM systems, social media archiving, asset management, community development, mass notification systems, and process automation tools. The company targets government staff, administrators, elected officials, and residents, providing a unified digital experience for civic engagement.

Scanned

This is an earlier scan of civicplus.com. View the latest report

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching civicplus.com

This scan found 18 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
65
Email security
75
DNS health
80
Network security
100
GDPR outside view
68
Average
77

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

CivicPlus's market position is strong within the government technology sector, leveraging a B2G business model focused on software-as-a-service solutions tailored for public sector needs. Their competitive advantage lies in their integrated platform approach, extensive product offerings, and deep understanding of government workflows. The company maintains a high client retention rate of 98%, indicating strong customer satisfaction and loyalty. Partnerships with specialized service providers such as AlertSense and SeeClickFix enhance their ecosystem. The company’s digital presence is professional and well-branded, supporting growth and market penetration in local and state government sectors.

Security posture

The website demonstrates a mature security posture with HTTPS enforcement and use of reputable analytics and marketing scripts. However, explicit security headers are not evident in the provided data, and there is no publicly visible incident response or vulnerability disclosure information. The absence of a security.txt file and detailed privacy/cookie policies suggests room for improvement in transparency and compliance. No vulnerabilities or exposed sensitive data were detected in the HTML content. Overall, the security posture is good but could be enhanced by publishing clear security policies and implementing additional HTTP security headers.

Recommendations

  1. Implement and publish comprehensive privacy and cookie policies to improve GDPR and privacy compliance.
  2. Add explicit security headers such as Content-Security-Policy, Strict-Transport-Security, X-Frame-Options, and X-XSS-Protection.
  3. Publish an incident response policy and vulnerability disclosure program, including a security.txt file.
  4. Enhance cookie consent mechanisms to ensure explicit user consent and compliance with global privacy regulations.
  5. Investigate and resolve the missing WHOIS data to improve domain registration transparency and trust.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
CivicPlus LLC
Description
CivicPlus is a software platform that powers and empowers the public sector with technology that boosts efficiency and resident satisfaction.
Key services
Municipal Websites, Agenda and Meeting Management, NextRequest (Public Records Request Management), Web Accessibility, Recreation Management, 311 CRM System, Social Media Archiving, Asset Management, Community Development, Mass Notification System
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress 6.8.1, Yoast SEO Premium plugin, jQuery 3.7.1, HubSpot scripts, Google Tag Manager, Google Analytics, Facebook Pixel, Bing Ads, Twitter Ads, LinkedIn Insight Tag, 6sense script, Microsoft Clarity
Platforms
WordPress CMS
Performance
moderate
Mobile
excellent
Accessibility
good
SEO
excellent

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of security and analytics scripts from reputable providers

Analytics and tracking

Services
Google Analytics, HubSpot Analytics, Microsoft Clarity
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Bing Ads, Twitter Ads, Facebook Ads, LinkedIn Ads, Google Ads
Tracking pixels
Facebook Pixel, Microsoft Clarity, HubSpot Analytics
Marketing tools
HubSpot, 6sense
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and professional design.
  2. Strong focus on government technology solutions and public sector clients.
  3. Multiple external trusted domains linked for login and service integration.
  4. No privacy or cookie policies explicitly found in provided content.
  5. No explicit security or incident response contact information found.
  6. WHOIS data missing or unavailable, which is unusual for a commercial domain.
  7. Extensive use of marketing and analytics scripts indicating tracking and retargeting.
  8. Mobile and SEO optimizations are well implemented.
  9. No adult or questionable content detected.
Technical notes

Notes

The website is built on WordPress 6.8.1 with a modern tech stack including Yoast SEO Premium for SEO optimization and multiple third-party analytics and marketing tools such as HubSpot, Google Analytics, Microsoft Clarity, and 6sense. The site is mobile-optimized with responsive design and good accessibility features. Performance is moderate, with potential improvements possible by optimizing third-party script loading. The technical infrastructure supports a professional and scalable digital presence suitable for a large enterprise serving government clients.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 75/100 −2Medium27 findingsView report
  2. 77/100Low26 findingsView report
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