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Security report for citoyens.lu

Le Gouvernement du Grand-Duché de Luxembourg · Government · Luxembourg

Medium risk. 6 critical or high findings in GDPR outside view, SSL/TLS and 1 other check.

Security score

58/100

Risk levelMedium

0–100, higher is better. How it is calculated

Guichet.lu is the official government portal of Luxembourg dedicated to providing citizens with easy access to a wide range of administrative information and services. The website covers numerous thematic areas including financial aids, citizenship, family and education, taxation, immigration, inclusion, justice, housing, leisure, health, transport, and work. It serves as a comprehensive digital gateway for residents and citizens to interact with government services efficiently. Technically, the site is built on Adobe Experience Manager, a robust enterprise CMS platform, and employs modern web technologies including SVG icons and JavaScript for enhanced user experience. The site demonstrates good mobile optimization, accessibility features, and SEO practices, ensuring broad usability and reach. From a security perspective, the website enforces HTTPS, includes security headers, and implements cookie consent mechanisms aligned with GDPR requirements. However, explicit security policies and incident response information are not publicly detailed, which could be improved to enhance transparency and trust. Overall, Guichet.lu presents a professional, trustworthy, and user-friendly platform that effectively supports the Luxembourg government's digital service delivery to its citizens. Strategic recommendations include publishing detailed security policies, adding vulnerability disclosure mechanisms, and providing direct security contact channels to further strengthen its security posture and user trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

6 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Facebook, LinkedIn, YouTube

      What to do: Document all third-party data sharing in your privacy policy

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

Need hands-on remediation? Email guard@offseq.com

Keep watching citoyens.lu

This scan found 14 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
85
Email security
52
DNS health
85
Network security
100
GDPR outside view
25
Average
58

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Guichet.lu occupies a critical position as the official digital interface between the Luxembourg government and its citizens. Its business model is centered on public service delivery, focusing on accessibility, transparency, and comprehensive coverage of administrative procedures. The portal targets all residents and citizens, offering services that span multiple sectors relevant to daily life and legal compliance. The platform's partnership with other government services, such as services-publics.lu, indicates a collaborative ecosystem aimed at streamlining public administration. The site’s extensive content and structured navigation reflect a mature digital strategy aligned with government objectives to enhance citizen engagement and service efficiency.

Security posture

The website demonstrates a solid security foundation with enforced HTTPS, appropriate security headers, and GDPR-compliant cookie management. The presence of accessibility settings and privacy policies further indicates a commitment to user protection and compliance. However, the absence of a publicly available security policy, incident response plan, or vulnerability disclosure program suggests areas for improvement in transparency and proactive security management. No vulnerabilities or exposed sensitive data were detected in the analysis. Enhancing these aspects would improve the site's security maturity and user confidence.

Recommendations

  1. Publish a detailed security policy and incident response information on the website.
  2. Implement and publicize a vulnerability disclosure program or security.txt file.
  3. Provide direct security contact channels such as security@ or abuse@ email addresses.
  4. Regularly review and update privacy and cookie policies to maintain GDPR compliance.
  5. Enhance performance optimization to improve loading speed and user experience.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Le Gouvernement du Grand-Duché de Luxembourg
Description
Guichet.lu is the official portal of the Luxembourg government providing citizens with easy and quick access to information and administrative procedures across various themes such as financial aids, citizenship, family & education, taxation, immigration, inclusion, justice, housing & construction, leisure, health & social security, transport, and work.
Key services
Information dissemination, Online administrative procedures, Access to government services
Content quality
excellent
Branding
consistent

Technology

Stack
Adobe Experience Manager (AEM), JavaScript, SVG icons, RESTENA DNS-LU WHOIS
Frameworks
Adobe Experience Manager
Performance
moderate
Mobile
good
Accessibility
excellent
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism
  • Accessibility settings for users

Analytics and tracking

Services
Adobe DTM
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Adobe DTM
Marketing tools
Adobe DTM
Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Official Luxembourg government portal for citizens
  2. Comprehensive and well-structured content
  3. Strong accessibility and privacy compliance
  4. No WHOIS data available for domain
  5. No direct security policy or incident response info found
  6. Uses Adobe Experience Manager CMS
  7. Includes cookie consent and privacy policy links
  8. No suspicious or malicious indicators detected
Technical notes

Notes

The website is powered by Adobe Experience Manager, indicating a high-quality enterprise-grade CMS infrastructure. The use of SVG icons and modern JavaScript enhances visual appeal and interactivity. The site includes accessibility features such as adjustable contrast, font size, and line spacing, demonstrating compliance with accessibility standards. Meta tags and Open Graph data are well implemented for SEO and social media sharing. Performance is moderate, with potential for optimization. The hosting provider is not explicitly identified, but the domain uses RESTENA DNS-LU for DNS services. Overall, the technical setup supports a robust, scalable, and user-friendly government portal.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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