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Security report for cessacaodecontratos.pt

Plataforma de Cessação de Contratos · Government · Portugal

Medium risk. 4 critical or high findings in GDPR outside view and SSL/TLS.

Security score

74/100

Risk levelMedium

0–100, higher is better. How it is calculated

The Plataforma de Cessação de Contratos is a Portuguese government-supported online platform designed to facilitate consumers' access to information regarding their electronic communications contracts and to enable the cessation of such contracts. The platform targets Portuguese consumers seeking to manage or terminate their telecommunications contracts and provides key services including contract information retrieval and contract termination requests. The site is supported by reputable government entities and EU funding programs, which enhances its trustworthiness and market position. From a technical perspective, the website employs standard web technologies such as HTML5, CSS3, and JavaScript, with a responsive design suitable for mobile devices. While the site demonstrates good content quality and user experience, there is room for improvement in accessibility and SEO optimization. No advanced frameworks or CMS platforms were detected, suggesting a custom or lightweight implementation. Security posture is moderate; the site uses HTTPS and modal confirmations for form submissions but lacks visible security headers and explicit security policies. There is no evidence of cookie consent mechanisms or detailed privacy compliance features beyond a basic privacy policy. No contact information or incident response details are provided, which could be improved to enhance user trust and compliance. Overall, the platform presents a low-risk profile with a solid business credibility foundation due to its government backing. Strategic recommendations include implementing comprehensive security headers, adding cookie consent mechanisms, publishing security and incident response policies, and enhancing accessibility features to meet compliance standards and improve user trust.

Scanned

NIS2 and GDPR posture

GDPR outside view
28/ 100 · High
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
80
Email security
85
DNS health
75
Network security
100
GDPR outside view
28
Average
74

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The platform occupies a niche within the Portuguese government services sector, focusing on consumer protection in telecommunications. Its competitive advantage lies in official backing by the Direção-Geral do Consumidor and the Ministério da Economia, as well as EU funding programs. The business model is service-oriented, providing free access to contract cessation services to consumers. The target customer segment is Portuguese telecom consumers, with growth potential linked to regulatory changes and consumer awareness. The partnership ecosystem includes government bodies and EU initiatives, reinforcing legitimacy and resource support. The platform's operations appear streamlined with a focus on user self-service and information transparency.

Security posture

The current security maturity level is moderate. The platform uses HTTPS and modal confirmation dialogs to secure user interactions. However, the absence of explicit security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options represents a gap in defense-in-depth strategies. There is no published security policy or incident response contact, limiting transparency and preparedness. Data protection practices are basic, with no visible cookie consent or tracking disclosures. The platform would benefit from enhanced input validation and CSRF protections on forms. Compliance gaps with GDPR and NIS2 are suggested by the lack of cookie consent and detailed privacy controls. Overall, the security culture appears functional but could be significantly improved with formal policies and technical controls.

Recommendations

  1. Implement comprehensive HTTP security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  2. Add a cookie consent banner and detailed cookie policy to ensure GDPR compliance.
  3. Publish a formal security policy and provide clear incident response contact information.
  4. Enhance form security with CSRF tokens and robust input validation.
  5. Improve accessibility features to meet recognized standards and enhance user inclusivity.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Plataforma de Cessação de Contratos
Description
Plataforma que permite aos consumidores aceder a informações relativas aos seus contratos de comunicações eletrónicas e proceder à cessação desses contratos. Facilita a denúncia contratual e oferece suporte via perguntas frequentes.
Key services
Consulta de informação contratual, Solicitação de cessação de contratos de comunicações eletrónicas, Suporte via perguntas frequentes
Content quality
good
Branding
consistent

Technology

Stack
HTML5, CSS3, JavaScript
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
60/100
Good practices seen
  • Use of HTTPS (assumed but not confirmed from provided data)
  • Modal confirmation for form submission

Analytics and tracking

Tracking level
minimal
Privacy practices
basic

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a government-supported platform for contract cessation in telecommunications.
  2. Content is in Portuguese with option for English language switch.
  3. No visible contact emails or phone numbers on the homepage.
  4. No cookie consent banner or explicit cookie policy found.
  5. No terms of service page detected.
  6. No social media links found.
  7. No analytics or advertising scripts detected.
  8. Site uses modal dialogs for form submission confirmation.
  9. Footer contains logos of government and EU funding entities, enhancing trust.
  10. No explicit security headers or advanced security policies detected in provided data.
Technical notes

Notes

The website is built using standard web technologies without reliance on heavy frameworks or CMS platforms, indicating a lightweight and potentially custom-built solution. The presence of CSS and JavaScript files suggests a modern front-end approach, though no advanced frameworks were detected. Performance is moderate, with responsive design supporting mobile devices. SEO optimization is basic, with minimal meta tags and no structured data such as JSON-LD or Open Graph tags detected. Accessibility features are present but limited, with basic skip links and language settings. Technical risks include potential lack of security headers and absence of cookie consent mechanisms, which could impact compliance and user trust.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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