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Security report for capita.com

Capita plc · Government · United Kingdom

Medium risk. 5 critical or high findings in GDPR outside view, SSL/TLS and 1 other check.

Security score

61/100

Risk levelMedium

0–100, higher is better. How it is calculated

Capita plc is a leading international business process outsourcing and customer experience professional services company, primarily serving government and private sectors in the UK and Europe. The company offers a broad range of services including consulting, digital transformation, workforce development, and technology-enabled business process services. Their market position is strong, with a focus on delivering innovative solutions to improve operational efficiency and customer engagement. Technically, the website is built on Drupal CMS and integrates multiple modern marketing and analytics tools such as Google Analytics, Facebook Pixel, LinkedIn Insight Tag, and Pardot. The site is well-optimized for mobile devices, accessible, and demonstrates good SEO practices. Performance is moderate, with extensive use of third-party scripts. From a security perspective, the site enforces HTTPS and employs cookie consent mechanisms compliant with GDPR. While explicit security headers are not fully visible, no critical vulnerabilities or exposed sensitive data were detected. The absence of a public incident response or vulnerability disclosure page is noted. Overall, the website reflects a mature digital presence with strong business credibility and compliance posture. The domain registration details align with the company's UK base, supporting legitimacy. Strategic recommendations include enhancing security header implementation, publishing incident response contacts, and adding a security.txt file to improve transparency and vulnerability management.

Scanned

NIS2 and GDPR posture

GDPR outside view
60/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      No HTTPS encryption

      GDPR requires appropriate security measures for personal data

      What to do: Implement SSL/TLS certificate for HTTPS

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      No HTTPS Encryption

      Website does not use HTTPS encryption, making all data transmission vulnerable to interception

      What to do: Implement SSL/TLS certificate and redirect all HTTP traffic to HTTPS

  3. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

Need hands-on remediation? Email guard@offseq.com

Keep watching capita.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
40
Email security
80
DNS health
85
Network security
100
GDPR outside view
60
Average
61

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Capita operates as an essential entity in the government and private sectors, offering a wide array of services spanning central and local government, healthcare, financial services, education, telecommunications, and more. Their business model centers on outsourcing complex business processes and delivering customer experience solutions. The company targets government agencies, large enterprises, and public sector organizations, leveraging technology and workforce development to drive transformation. The presence of multiple industry-specific services and strategic partnerships, including with Salesforce, indicates a diversified and robust market approach. Growth indicators include recent contract wins and active thought leadership content. The company maintains a strong partnership ecosystem and a professional brand image, reinforcing its market position.

Security posture

The website demonstrates a good security maturity level with enforced HTTPS and GDPR-compliant cookie consent mechanisms. No exposed credentials or sensitive data were found in the HTML content. The use of reputable third-party analytics and marketing tools is balanced with privacy controls. However, the lack of explicit security headers such as X-Frame-Options and a public incident response page suggests room for improvement. There is no visible security.txt or vulnerability disclosure policy, which could enhance transparency and trust. Overall, the security posture is solid but could benefit from formalizing incident response and vulnerability management disclosures.

Recommendations

  1. Implement and verify comprehensive security headers including X-Frame-Options and X-Content-Type-Options.
  2. Publish a dedicated incident response page with clear security contact channels.
  3. Add a security.txt file to facilitate responsible vulnerability disclosure.
  4. Regularly audit and update third-party scripts to mitigate potential vulnerabilities.
  5. Enhance transparency around data retention policies and user privacy controls.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Capita plc
Description
Capita plc, commonly known as Capita, is an international business process outsourcing and customer experience professional services company. They help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.
Key services
Central government services, Local government services, Customer experience management, Artificial intelligence solutions, Defence services, Education services, Health services, Pensions administration, Telecommunications, Utilities
Content quality
excellent
Branding
consistent

Technology

Stack
Google Tag Manager, Google Analytics, Facebook Pixel, LinkedIn Insight Tag, Twitter Universal Website Tag, Demandbase, AddToAny sharing, Wistia video player, SessionCam, Pardot marketing automation, jQuery, Drupal CMS
Frameworks
Drupal
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner with reject option
  • No exposed sensitive data in HTML
  • Use of secure analytics and marketing tags

Analytics and tracking

Services
Google Analytics, Facebook Pixel, LinkedIn Insight Tag, Twitter Universal Website Tag, SessionCam, Pardot
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
StackAdapt, The Trade Desk, Twitter Ads
Tracking pixels
Facebook Pixel, LinkedIn Insight Tag, Twitter Universal Website Tag, Pardot, SessionCam
Marketing tools
Pardot, Demandbase, AddToAny
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is professionally designed and well-structured.
  2. Comprehensive cookie and privacy policies with consent mechanisms.
  3. Extensive use of third-party marketing and analytics tools.
  4. No visible security issues or WAF blocking.
  5. Strong presence in government and private sectors with diverse service offerings.
  6. Social media presence on major platforms.
  7. No direct contact emails or phone numbers explicitly listed on homepage; contact via forms.
  8. Use of Drupal CMS with modern frontend technologies.
Technical notes

Notes

The website is built on Drupal CMS, leveraging a modern tech stack including Google Tag Manager, Pardot, Facebook Pixel, LinkedIn Insight Tag, and Twitter tracking. The site uses responsive design techniques and accessibility features, providing a good user experience across devices. Performance is moderate due to multiple third-party scripts but remains functional. The technical infrastructure supports extensive content and marketing capabilities, though there is an opportunity to optimize script loading and security header implementation. No critical technical debt or risks were identified from the HTML content.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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