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Security report for bhtelecom.ba

BH Telecom d.d. Sarajevo · Telecommunications · Bosnia and Herzegovina

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

69/100

Risk levelMedium

0–100, higher is better. How it is calculated

BH Telecom d.d. Sarajevo is the leading telecommunications operator in Bosnia and Herzegovina, offering a comprehensive range of services including mobile telephony, fixed telephony, internet access, television services, and device sales. The company targets both private and business customers within the country, maintaining a strong market position supported by a professional and well-structured website. The digital infrastructure is built on WordPress with modern plugins and frameworks, ensuring a good user experience and mobile optimization. Security posture is solid with HTTPS enforcement and use of reCAPTCHA, though some security headers could be improved. Privacy compliance is well addressed with clear privacy and cookie policies and consent mechanisms. Overall, the website reflects a mature digital presence aligned with the company's business stature.

Scanned

NIS2 and GDPR posture

GDPR outside view
50/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Facebook, Cloudflare, Google APIs

      What to do: Document all third-party data sharing in your privacy policy

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching bhtelecom.ba

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
62
Security headers
40
Email security
75
DNS health
85
Network security
100
GDPR outside view
50
Average
69

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

BH Telecom operates a multi-service telecommunications business model with revenue streams from subscriptions, prepaid packages, device sales, and value-added services. The company leverages an online webshop for device and service sales, enhancing customer convenience. Its market leadership is reinforced by comprehensive service offerings and a strong brand presence. The company maintains partnerships and uses advanced marketing and analytics tools to optimize customer engagement. Growth indicators include active promotions and a broad product catalog. The company’s operations are transparent with clear policies and contact information, supporting customer trust and regulatory compliance.

Security posture

The website demonstrates a good security maturity level with HTTPS enforced and use of Google reCAPTCHA to protect forms. No exposed sensitive data or vulnerable libraries were detected. However, the absence of explicit security headers like Content-Security-Policy and X-Frame-Options suggests room for improvement. There is no visible security policy or incident response contact, which could enhance transparency and readiness. The company should consider publishing these details and conducting regular security audits to maintain and improve its security posture, especially given its critical role in national telecommunications.

Recommendations

  1. Implement comprehensive security headers including Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options.
  2. Publish a formal security policy and provide incident response contact information on the website.
  3. Regularly update WordPress core and plugins to mitigate vulnerabilities.
  4. Conduct periodic penetration testing and security audits to identify and remediate risks.
  5. Enhance accessibility features to improve compliance and user experience for all users.

Contact details published on the site

Addresses
Legal name
BH Telecom d.d. Sarajevo
Registration number
Not explicitly found
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
BH Telecom d.d. Sarajevo
Description
Vodeći telekomunkacijski operater u Bosni i Hercegovini
Key services
Mobile packages (subscription and prepaid), Fixed telephony, Internet services (home and mobile), Television services (Moja TV), Device sales (mobiles, routers, smart home devices), Online webshop
Content quality
excellent
Branding
consistent

Technology

Stack
WordPress 6.5.5, Bootstrap CSS, jQuery, Videojs HTML5 Player, Slider Revolution, WPBakery Page Builder, Redux Framework, Mega Menu plugin, Contact Form 7, Magic Tooltips for Contact Form 7, Cookie Law Info plugin, FooBox Image Lightbox, Hotjar, Google Tag Manager, Facebook Pixel
Frameworks
WordPress, Bootstrap
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of Google reCAPTCHA on forms
  • No exposed sensitive data in HTML
  • No visible vulnerable libraries detected

Analytics and tracking

Services
Google Analytics (via Google Tag Manager), Hotjar
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Facebook Pixel, Hotjar
Marketing tools
Hotjar
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Content is professionally presented and relevant to telecommunications services.
  3. Strong use of structured data and SEO best practices.
  4. Multiple tracking and marketing tools are used with visible cookie consent mechanisms.
  5. No explicit security policy or incident response contact found on the site.
  6. WHOIS data supports the legitimacy of the domain and business.
Technical notes

Notes

The website is built on a modern WordPress platform using popular plugins such as WPBakery Page Builder, Slider Revolution, and Redux Framework. It employs Bootstrap for responsive design and integrates multiple marketing and analytics tools including Google Tag Manager, Facebook Pixel, and Hotjar. Performance is moderate with good mobile optimization. The site uses structured data (JSON-LD) for SEO enhancement. Technical debt appears low, but some improvements in security headers and accessibility could be addressed. Hosting provider details are not explicit, but the site uses CDN and external resources from trusted domains. Overall, the technical infrastructure supports a professional and scalable online presence.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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