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Security report for betterthansure.com

Better than sure. · E-commerce · N/a

Medium risk. 5 critical or high findings in Email security, Security headers and 2 other checks.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

Better than sure. is a niche publication hosted on the Medium platform, targeting customer service and customer success professionals within the eCommerce industry. The website provides industry insights, articles, and resources focused on improving customer engagement and support in eCommerce businesses. The publication is supported by a small editorial team and leverages Medium's infrastructure for content delivery and user management. Technically, the site uses modern web technologies including React, Google reCAPTCHA Enterprise for bot protection, and integrates with major payment processors like PayPal and Braintree, indicating a mature digital infrastructure. Security posture is solid with HTTPS enforced and bot protection in place, though explicit security headers and published security policies are absent. Privacy and cookie policies are comprehensive and hosted on Medium's domain, reflecting good compliance practices. Overall, the site is professional, trustworthy, and well-positioned within its niche, with moderate to high technical and security maturity.

Scanned

NIS2 and GDPR posture

GDPR outside view
58/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  4. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching betterthansure.com

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
77
Security headers
70
Email security
60
DNS health
75
Network security
100
GDPR outside view
58
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The publication operates within the eCommerce sector, focusing on customer service and support, which is a critical area for online retail success. Its business model revolves around content publication and thought leadership, leveraging Medium's platform for distribution and monetization. The target audience includes customer service professionals and eCommerce practitioners seeking best practices and industry trends. The site maintains partnerships with Re:amaze for customer engagement tools and uses PayPal and Braintree for payment processing, indicating integration with established service providers. The domain age and registration details support legitimacy and stability. Growth potential exists through content expansion and deeper integration with eCommerce platforms.

Security posture

The website demonstrates a good security baseline with HTTPS enforced and use of Google reCAPTCHA Enterprise to mitigate automated abuse. However, the absence of explicit security headers such as Content Security Policy (CSP), HTTP Strict Transport Security (HSTS), and X-Frame-Options reduces defense-in-depth. No published security or incident response policies were found, which could impact transparency and trust. No vulnerabilities or exposed sensitive data were detected in the HTML content. The site would benefit from publishing a vulnerability disclosure policy and security.txt file to enhance security posture and incident handling readiness.

Recommendations

  1. Implement and enforce security headers including CSP, HSTS, and X-Frame-Options to strengthen browser security.
  2. Publish a dedicated security policy and incident response plan accessible to users and security researchers.
  3. Add a vulnerability disclosure program or security.txt file to facilitate responsible reporting of security issues.
  4. Enhance contact information with dedicated security and support channels to improve trust and responsiveness.
  5. Regularly audit third-party scripts and dependencies to ensure no vulnerable libraries are used.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Better than sure.
Description
Publication for customer service and customer success professionals in the eCommerce industry.
Key services
Content publication, Industry insights, Customer engagement articles
Content quality
good
Branding
consistent

Technology

Stack
React, Google reCAPTCHA Enterprise, Google Analytics, Google Tag Manager, Braintree payment integration, PayPal SDK, Stripe
Frameworks
React
Platforms
Medium
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Google reCAPTCHA Enterprise used for bot protection
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, Datadog RUM
Tracking level
moderate
Privacy practices
good

Advertising

Tracking pixels
Datadog RUM
Marketing tools
Google Ads
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a Medium-hosted publication focused on eCommerce customer service
  2. Content is well structured and professionally presented
  3. No direct contact phone numbers found; only email for press inquiries
  4. No explicit security or incident response policies published
  5. Uses modern web technologies and analytics tools
  6. No signs of malicious or suspicious activity
  7. Privacy and cookie policies are hosted on Medium's domain
  8. No WAF or blocking detected
Technical notes

Notes

The website is built on the Medium platform using React and modern JavaScript frameworks, ensuring a responsive and performant user experience. It integrates Google Analytics and Datadog for analytics and monitoring, and uses Google Tag Manager for marketing tags. Payment processing is supported via Braintree and PayPal SDKs, indicating readiness for monetization. The site is mobile-optimized with good accessibility and SEO practices evident from meta tags and structured data. Hosting is managed by Medium, likely on cloud infrastructure, providing scalability and reliability. Opportunities exist to improve technical security configurations and expand direct business contact points.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 73/100 +2Medium25 findingsView report
  2. 71/100Medium27 findingsView report
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