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Security report for askclub.be

Club Brugge · Other · Belgium

Medium risk. 8 critical or high findings in GDPR outside view, Security headers and 1 other check.

Security score

65/100

Risk levelMedium

0–100, higher is better. How it is calculated

Club Brugge's help center website serves as a comprehensive support portal for fans and business users, offering information on ticketing, club membership, merchandise, and community projects. The site leverages Zendesk's platform for customer support and integrates modern web technologies to provide a responsive and user-friendly experience. The presence of official social media links and consistent branding reinforces the club's market position as a leading Belgian football organization. Technically, the site is well-structured with good mobile optimization and moderate performance, though some SEO and accessibility improvements could be made. Security posture is strong with HTTPS and secure third-party integrations, but lacks explicit security headers and published security policies. Privacy compliance is basic, with no visible cookie consent mechanisms on the help center domain, though terms and conditions are linked from the main club website. WHOIS data is restricted, which is common for such domains, but the overall legitimacy is supported by consistent branding and official partnerships.

Scanned

NIS2 and GDPR posture

GDPR outside view
10/ 100 · Critical
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

8 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
72
Security headers
55
Email security
65
DNS health
85
Network security
100
GDPR outside view
10
Average
65

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Club Brugge operates as a medium-sized sports and entertainment entity with a diversified business model including fan engagement, e-commerce, and community outreach. The help center supports multiple service categories, indicating a mature customer service infrastructure. The club maintains strong digital presence through official social media channels and partner domains for ticketing and merchandise. The business model focuses on membership loyalty, merchandise sales, and event ticketing, targeting fans and business clients. The use of Zendesk and Premium Plus indicates investment in scalable support technologies. The lack of direct contact information on the help center suggests centralized support management. Overall, Club Brugge demonstrates a well-established market position with strategic digital assets supporting its operations.

Security posture

The website benefits from HTTPS encryption and uses a reputable third-party support platform (Zendesk), which enhances security and reliability. However, the absence of explicit security headers such as Content Security Policy (CSP), X-Frame-Options, and HSTS reduces the overall security hardening. No vulnerabilities or exposed sensitive data were detected in the HTML content. The site does not publish a security policy or incident response contact, which could be improved to enhance transparency and readiness. Privacy compliance is limited by the lack of cookie consent mechanisms on the help center domain, potentially exposing the organization to GDPR compliance risks. The security score is good but could be elevated by implementing recommended headers and publishing security documentation.

Recommendations

  1. Implement standard security headers including CSP, HSTS, and X-Frame-Options to improve security posture.
  2. Add a clear cookie policy and consent mechanism on the help center domain to ensure GDPR compliance.
  3. Publish a security policy and incident response contact information to enhance transparency and trust.
  4. Enhance accessibility features to improve usability for all users.
  5. Regularly audit third-party scripts and integrations for vulnerabilities and update them promptly.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Club Brugge
Description
Official support and help center for Club Brugge, covering ticketing, club ID, shop, play, foundation, and club information.
Key services
Ticketing for matches and events, Club ID and loyalty programs, Online shop for merchandise, Membership and club activities, Foundation projects and community engagement
Content quality
good
Branding
consistent

Technology

Stack
Zendesk, jQuery, nanopop, FontAwesome, Premium Plus widget
Frameworks
Zendesk Help Center
Platforms
Zendesk
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of secure Zendesk platform
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Zendesk usage tracking
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Zendesk usage tracking
Marketing tools
Zendesk Widget, Premium Plus
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is a Zendesk-powered help center for Club Brugge football club.
  2. Content is in Dutch (nl) language targeting fans and business users.
  3. No direct contact emails or phone numbers found on the help center page.
  4. Social media presence is strong with official Club Brugge accounts linked.
  5. No privacy or cookie policy pages explicitly found on this subdomain; linked to main club website for terms.
  6. No security.txt or vulnerability disclosure information found.
  7. WHOIS data is restricted and not publicly available for this domain.
  8. Website uses modern web technologies and third-party services for support.
  9. No signs of adult or questionable content detected.
  10. No WAF or blocking detected; site content fully accessible.
Technical notes

Notes

The website is built on the Zendesk Help Center platform, utilizing jQuery, nanopop, and FontAwesome for UI components and interactivity. It integrates external scripts from CDN providers and a custom script from c753.askclub.be. The site is mobile optimized with responsive design and uses modern CSS variables for theming. Performance is moderate, with potential improvements in SEO and accessibility. Hosting details are not explicitly available, but the use of Zendesk indicates a managed hosting environment. The technical stack is modern and appropriate for a customer support portal, though some technical debt may exist in the form of missing security headers and limited privacy features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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