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Security report for anacom-consumidor.pt

ANACOM · Telecommunications · Portugal

Partial score · DNS & email only

55/100

0–100, higher is better. How it is calculated

ANACOM's Portal do Consumidor is an official Portuguese government website dedicated to providing consumers with comprehensive information and tools related to electronic communications and postal services. The portal offers services such as internet speed comparison, tariff simulations, consumer rights education, complaint submission, and updates on telecommunications developments like 5G and roaming. It serves as a trusted resource for Portuguese consumers seeking guidance and support in these sectors. Technically, the website is built on the Liferay CMS platform, utilizing technologies such as jQuery, Google Tag Manager, and Alloy UI. The site demonstrates good digital maturity with responsive design, accessibility features, and SEO optimization. Performance is moderate, with room for improvements in modernizing some JavaScript libraries. From a security perspective, the site enforces HTTPS and implements cookie consent mechanisms, reflecting compliance with GDPR and privacy best practices. However, it lacks explicit security policies, incident response contacts, and security headers, which could enhance its security posture. No vulnerabilities or suspicious content were detected. Overall, the portal is a professional, trustworthy, and well-maintained government resource with strong business credibility and good privacy compliance. Strategic improvements in security transparency and technical modernization would further strengthen its position.

Scanned

NIS2 and GDPR posture

GDPR outside view
25/ 100 · Critical
Checks completed
6of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • Critical

      EU business without adequate privacy measures

      EU businesses are subject to strict GDPR requirements

      What to do: Implement comprehensive GDPR compliance including privacy policy, cookie consent, and data protection measures

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

    • High

      Third-party services without privacy policy

      Detected services: Google Analytics, Twitter, LinkedIn, YouTube

      What to do: Document all third-party data sharing in your privacy policy

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

Need hands-on remediation? Email guard@offseq.com

Keep watching anacom-consumidor.pt

This scan found 14 issues across 5 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Email security
65
DNS health
85
Network security
100
GDPR outside view
25
Average
55

Not counted

  • Security headers: did not complete in this scan.
  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

ANACOM operates as the Portuguese national communications authority, positioning itself as a key regulator and consumer advocate in the telecommunications and postal sectors. The portal supports its mandate by offering consumer-centric services and information, enhancing transparency and market fairness. Its business model is government-funded, focusing on public service rather than commercial revenue. The portal's ecosystem includes partnerships with related government and sector-specific sites such as geo.anacom.pt and portal5g.pt, expanding its reach and service offerings. The presence of social media channels and newsletters indicates active engagement with the public. The portal's content and tools suggest a mature digital strategy aimed at empowering consumers and supporting regulatory objectives.

Security posture

The website demonstrates a solid baseline security posture with enforced HTTPS and GDPR-aligned cookie consent. The absence of security headers and published security policies indicates areas for improvement in defense-in-depth and transparency. No exposed sensitive data or vulnerable libraries were identified, and the site does not appear to be under any WAF or blocking mechanisms. The lack of incident response contact information or a security.txt file limits the ability for coordinated vulnerability disclosure. Overall, the security maturity is good but could benefit from enhanced security controls and communication to users and security researchers.

Recommendations

  1. Implement HTTP security headers such as Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options to improve protection against common web attacks.
  2. Publish a clear security policy and incident response contact information on the website to facilitate vulnerability reporting and improve transparency.
  3. Regularly update and audit third-party JavaScript libraries to mitigate risks from known vulnerabilities.
  4. Enhance user trust by providing more visible contact information including phone numbers and emails for consumer support and security concerns.
  5. Consider adding a security.txt file at the root domain to standardize vulnerability disclosure processes.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
ANACOM
Description
Portal providing consumer information, tools, and support related to electronic communications and postal services in Portugal. Offers internet speed comparison, tariff simulation, consumer rights information, complaint submission, and educational content.
Key services
Internet speed comparison (NET.mede), Tariff comparison (COM.escolha), Consumer guides and FAQs, Complaint submission platform, Information on roaming and 5G coverage
Content quality
good
Branding
consistent

Technology

Stack
jQuery 1.8.2, jQuery UI, bxSlider, Google Tag Manager, Liferay Portal, YUI 3, AUI (Alloy UI)
Frameworks
Liferay Portal
Platforms
Web
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism implemented
  • No exposed sensitive data in HTML
  • Use of Google Tag Manager for analytics

Analytics and tracking

Services
Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Official government consumer portal for telecommunications and postal services in Portugal.
  2. Comprehensive consumer support tools and information available.
  3. Good implementation of privacy and cookie policies with user consent.
  4. Use of modern web technologies and CMS (Liferay).
  5. No signs of malicious or suspicious content.
  6. Social media presence enhances trust and outreach.
  7. No direct contact emails or phone numbers found on homepage; contact via form.
  8. No explicit security policy or incident response information published.
Technical notes

Notes

The website is powered by Liferay Portal CMS, leveraging a combination of legacy and modern JavaScript libraries including jQuery 1.8.2 and Alloy UI. Google Tag Manager is used for analytics and marketing tags. The site is responsive and optimized for mobile devices with good accessibility features. Performance is moderate, with potential improvements by updating older libraries and optimizing resource loading. The site uses canonical and hreflang tags for SEO and supports multiple languages. No hosting provider details were identified from the HTML content. Overall, the technical infrastructure supports the portal's functional and regulatory goals effectively.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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