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Security report for 1800respect.org.au

Telstra Health Pty Ltd · Government · Australia

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

1800RESPECT is a nationally recognized Australian government-funded service providing confidential counselling, information, and support for individuals impacted by domestic, family, and sexual violence. The service operates 24/7 offering multiple contact channels including phone, text, online chat, and video calls. The website is professionally designed with clear navigation and comprehensive content tailored to victims, supporters, and professionals. It is operated under Telstra Health Pty Ltd and funded by the Australian Government Department of Social Services, positioning it as a trusted and authoritative resource in its sector. Technically, the website is built on Drupal CMS with modern web technologies including jQuery, Bootstrap, and integration with Salesforce Live Agent for chat support. Hosting and DNS are managed via Cloudflare, providing performance and security benefits. The site is mobile-optimized and accessible, with good SEO practices and structured metadata. However, DNSSEC is not enabled, and no cookie consent mechanism was detected, which are areas for improvement. From a security perspective, the website enforces HTTPS and employs domain status protections to prevent unauthorized changes. The presence of a Quick Exit button demonstrates attention to user safety. No critical vulnerabilities or exposed sensitive data were found. The WHOIS data is consistent with a legitimate, government-supported entity, enhancing trustworthiness. Privacy policies and terms of service are present and comprehensive, though GDPR compliance is not explicitly indicated. Overall, 1800RESPECT demonstrates a strong security posture, high business credibility, and excellent content quality. Minor improvements in privacy compliance and DNS security could further enhance trust and protection. The site is safe for general audiences and serves a critical social support function in Australia.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching 1800respect.org.au

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
75
Security headers
40
Email security
85
DNS health
85
Network security
100
GDPR outside view
53
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

1800RESPECT holds a strong market position as a government-funded national support service addressing domestic, family, and sexual violence in Australia. Its competitive advantage lies in comprehensive multi-channel support and official government backing. The business model is non-profit, funded by the Australian Government Department of Social Services, focusing on social welfare rather than revenue generation. The target customers include victims of violence, their supporters, and professionals in the sector. The organization benefits from a broad partnership ecosystem including government agencies and law enforcement. Growth indicators include digital service expansion such as apps and online chat. Strategic observations highlight the importance of maintaining high trust and security standards given the sensitive nature of the services provided.

Security posture

The website exhibits a mature security posture with enforced HTTPS, domain registration protections, and user safety features like the Quick Exit button. No critical vulnerabilities or exposed sensitive data were detected. However, the absence of DNSSEC and security headers represents a moderate risk that could be mitigated. There is no publicly visible security policy or incident response information, which could impact transparency and readiness perception. Privacy compliance is partial, lacking cookie consent mechanisms and explicit GDPR adherence. Overall, the security culture appears strong but could benefit from formalized policies and enhanced DNS security.

Recommendations

  1. Enable DNSSEC on the domain to improve DNS integrity and prevent spoofing.
  2. Implement a cookie consent banner to comply with privacy regulations and improve user trust.
  3. Publish a dedicated security policy and incident response page to enhance transparency and preparedness.
  4. Add security headers such as Content-Security-Policy, X-Content-Type-Options, and X-Frame-Options to strengthen browser security.
  5. Regularly audit third-party scripts and tracking tools to minimize privacy risks and ensure compliance.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Telstra Health Pty Ltd
Description
1800RESPECT is the national domestic, family and sexual violence counselling, information and support service funded by the Australian Government Department of Social Services (DSS). It provides free, confidential support 24/7 to people impacted by domestic, family or sexual violence.
Key services
Telephone counselling, Text support, Online chat, Video call support, Service directory, Safety planning resources
Content quality
excellent
Branding
consistent

Technology

Stack
Drupal CMS, jQuery, Font Awesome, Google Tag Manager, Salesforce Live Agent Chat, Bootstrap, EasyAutocomplete, Fuse.js
Frameworks
Drupal
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Domain status includes serverDeleteProhibited, serverRenewProhibited, serverTransferProhibited, serverUpdateProhibited
  • Quick Exit button for user safety
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics (via Google Tag Manager)
Tracking level
moderate
Privacy practices
basic

Advertising

Transparency
basic

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is a government-funded national support service for domestic, family and sexual violence.
  2. Content is comprehensive, well-structured, and professionally presented.
  3. Multiple contact channels including phone, text, chat, and video call are prominently provided.
  4. Social media presence across major platforms supports trust and outreach.
  5. Security practices are good but could be improved with DNSSEC and security headers.
  6. No cookie consent mechanism detected, which may be a compliance gap.
  7. WHOIS data shows domain is well-protected with multiple prohibitive status codes.
  8. No signs of adult or inappropriate content; content safety rating is safe.
  9. No visible forms collecting personal data on the homepage; contact forms likely on contact pages.
Technical notes

Notes

The website is built on Drupal CMS, leveraging modern JavaScript libraries and frameworks such as jQuery, Bootstrap, and Fuse.js for enhanced user experience and search functionality. Integration with Salesforce Live Agent enables real-time chat support. Hosting and DNS services are provided via Cloudflare, offering CDN and security benefits. The site is mobile-responsive and accessible, with good SEO metadata including Open Graph tags. Performance is moderate, with room for optimization. No major technical debt or legacy technology was detected. Opportunities exist to improve DNS security and implement privacy compliance features.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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