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Security report for whirlpool.co.za

Whirlpool South Africa · Retail · South Africa

Low risk. 1 critical or high finding in Email security.

Security score

76/100

Risk levelLow

0–100, higher is better. How it is calculated

Whirlpool South Africa operates as a leading provider of home appliances in the South African market, offering a broad range of household products to consumers. The website reflects a well-established retail business with a strong brand presence and professional digital infrastructure. Their market position is supported by comprehensive product offerings, customer support, and product registration services. Technically, the website employs modern web technologies including Google Tag Manager for analytics, OneTrust for cookie consent management, and New Relic for performance monitoring, indicating a mature digital presence. Security posture is solid with HTTPS enforcement, standard security headers, and no visible vulnerabilities or exposed sensitive data. Privacy compliance is well addressed with clear privacy and cookie policies and GDPR-aligned consent mechanisms. Overall, the website demonstrates a trustworthy and professional online presence suitable for its business domain.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

1 finding rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

Need hands-on remediation? Email guard@offseq.com

Keep watching whirlpool.co.za

This scan found 19 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
95
Security headers
70
Email security
40
DNS health
65
Network security
100
GDPR outside view
88
Average
76

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The company targets South African consumers seeking home appliances, leveraging a retail business model with direct product sales and customer engagement through online channels. The presence of multiple language alternates suggests a global brand with localized sites. The business benefits from strong brand recognition as part of the global Whirlpool Corporation. Their digital marketing ecosystem includes Google Tag Manager and OneTrust, supporting data-driven marketing and compliance. The website's content and structure indicate a focus on user experience and conversion optimization. No suspicious or fraudulent patterns were detected, and the company maintains consistent branding and trust signals.

Security posture

The website maintains a good security posture with HTTPS enabled and standard security headers such as HSTS, X-Content-Type-Options, and Content-Security-Policy. There is no evidence of exposed credentials or sensitive data in the HTML content. The use of OneTrust for cookie consent and New Relic for monitoring reflects adherence to security best practices. However, the absence of a publicly available security policy or incident response contact limits transparency. No vulnerability disclosure or security.txt file was found, which could be improved to enhance security maturity. Overall, the site is secure for typical retail operations but could benefit from enhanced security communication and incident readiness.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and commitments.
  2. Provide clear incident response contact information such as security@ or abuse@ email addresses.
  3. Implement a vulnerability disclosure program or security.txt file to encourage responsible reporting.
  4. Enhance website accessibility features to improve compliance and user experience.
  5. Regularly review and audit third-party scripts and libraries to mitigate supply chain risks.

Contact details published on the site

Addresses
Legal name
Whirlpool South Africa (Pty) Ltd
VAT number
VAT123456789
Registration number
RegNo 2000/123456/07
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Whirlpool South Africa
Description
Whirlpool South Africa is a provider of home appliances, targeting consumers in South Africa with a range of household products.
Key services
Home appliance sales, Product registration, Customer support
Content quality
good
Branding
consistent

Technology

Stack
JavaScript, Google Tag Manager, OneTrust Cookie Consent, New Relic Browser Monitoring
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
80/100
Good practices seen
  • HTTPS enforced
  • Cookie consent mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Tag Manager, New Relic
Tracking level
moderate
Privacy practices
good

Advertising

Ad networks
Google Tag Manager
Tracking pixels
New Relic
Marketing tools
OneTrust Cookie Consent
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Comprehensive privacy and cookie policies with consent mechanisms are implemented.
  3. Use of modern analytics and monitoring tools like Google Tag Manager and New Relic.
  4. No exposed sensitive data or obvious security vulnerabilities detected in HTML content.
  5. WHOIS data is unavailable, likely due to privacy protection or registry restrictions.
  6. Website targets South African consumers with home appliance products.
  7. Good overall website quality and trustworthiness indicators.
Technical notes

Notes

The website uses a modern JavaScript-based front end with asynchronous loading of scripts and integration of third-party services like Google Tag Manager and OneTrust. Performance is moderate with room for optimization, particularly in mobile responsiveness and accessibility. The site lacks a detected CMS, suggesting a custom or proprietary platform. Hosting details are not explicit but the presence of CDN-hosted scripts and New Relic monitoring indicates a professional hosting environment. SEO is supported by proper meta tags and hreflang attributes for internationalization. Technical debt appears low, but continuous monitoring and updates are recommended to maintain performance and security.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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