Skip to main content

Security report for updoc.com.au

updoc · Healthcare · Australia

Medium risk. 5 critical or high findings in Security headers, GDPR outside view and 2 other checks.

Security score

63/100

Risk levelMedium

0–100, higher is better. How it is calculated

Updoc is a reputable Australian telehealth platform founded in 2020, providing accessible online medical consultations including medical certificates, prescriptions, and specialist referrals. The platform leverages a network of AHPRA-registered doctors to deliver healthcare services digitally, targeting Australians seeking convenient healthcare solutions. The website demonstrates strong market positioning with over 200,000 users and multiple trust indicators such as ISO 27001 certification and LegitScript approval. Technically, the site is built on Webflow with modern analytics and marketing integrations, delivering a fast, mobile-optimized, and user-friendly experience. Security posture is solid with HTTPS and certifications, though improvements in security headers and vulnerability disclosure are recommended. Overall, Updoc presents a professional, trustworthy, and compliant telehealth service with room for enhanced privacy compliance and security transparency.

Scanned

NIS2 and GDPR posture

GDPR outside view
53/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

5 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • High

      No SPF record found

      SPF helps prevent email spoofing

      What to do: Add SPF record: "v=spf1 include:_spf.yourmailprovider.com ~all"

  4. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching updoc.com.au

This scan found 27 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
45
Email security
50
DNS health
65
Network security
100
GDPR outside view
53
Average
63

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Updoc operates in the growing telehealth sector in Australia, capitalizing on increasing demand for digital healthcare. Its business model includes both single consultations and subscription plans, providing recurring revenue streams. The company targets a broad Australian audience, emphasizing convenience and accessibility. Partnerships with AHPRA-registered doctors and integration with trusted review platforms strengthen its competitive advantage. The use of multiple marketing and analytics tools indicates a mature digital marketing strategy. The absence of physical addresses and phone numbers suggests a fully digital operation. Updoc's presence in news media and certifications further bolster its market credibility.

Security posture

The website maintains a good security posture with HTTPS enforced and ISO 27001 certification prominently displayed. No critical vulnerabilities or exposed sensitive data were detected. However, the lack of explicit security headers such as Content-Security-Policy and X-Frame-Options is a gap. There is no public vulnerability disclosure policy or incident response contact, which could be improved to enhance transparency and readiness. The extensive use of third-party analytics and marketing scripts increases the attack surface but appears well-managed. Overall, Updoc demonstrates a mature security approach suitable for handling sensitive healthcare data but should address minor gaps to strengthen defenses.

Recommendations

  1. Implement and enforce Content-Security-Policy, X-Frame-Options, and X-Content-Type-Options headers to mitigate common web attacks.
  2. Publish a vulnerability disclosure policy or security.txt file to encourage responsible reporting of security issues.
  3. Provide clear incident response contact information on the website for security concerns.
  4. Review and minimize third-party script usage to reduce potential privacy and security risks.
  5. Enhance privacy compliance by implementing a cookie consent mechanism and clarifying data retention policies.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
updoc
Description
Updoc is a secure digital healthcare platform that connects Australians with AHPRA-registered Partner Doctors for telehealth consultations including medical certificates, prescriptions, referrals, and medical advice.
Key services
Online Medical Certificates, Online Prescriptions, Telehealth Consultations, Specialist Referrals, Pathology and Radiology Requests, Weight Loss Consultations, Mental Health Consultations
Content quality
excellent
Branding
consistent

Technology

Stack
Webflow CMS, Google Tag Manager, PostHog Analytics, Microsoft Clarity, TikTok Pixel, Facebook Pixel, Zoho Pagesense, Finsweet Attributes, Splide Slider, WisePops, Rewardful Affiliate, jQuery 3.5.1
Frameworks
Webflow
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • ISO 27001 certification
  • No exposed sensitive data in HTML
  • Secure forms with HTTPS
  • Use of AHPRA-registered doctors for compliance

Analytics and tracking

Services
Google Analytics, PostHog, Microsoft Clarity, Zoho Pagesense, Facebook Pixel, TikTok Pixel
Tracking level
extensive
Privacy practices
basic

Advertising

Ad networks
Bing Ads, Facebook Ads, TikTok Ads, LinkedIn Ads, Snapchat Ads
Tracking pixels
Facebook Pixel, TikTok Pixel, Microsoft Clarity, PostHog, Zoho Pagesense, Google Analytics (via GTM)
Marketing tools
WisePops
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website offers comprehensive telehealth services with clear user pathways.
  2. Strong trust signals including certifications and user reviews.
  3. Extensive use of modern analytics and marketing tools.
  4. No signs of malicious or suspicious content.
  5. Good mobile and SEO optimization.
  6. Lacks explicit security headers and vulnerability disclosure policy.
Technical notes

Notes

The website is built on the Webflow CMS platform, hosted on AWS infrastructure, and uses a modern tech stack including PostHog, Microsoft Clarity, TikTok and Facebook pixels, and Zoho Pagesense for analytics and marketing. The site is well-optimized for performance and mobile devices, with fast loading times and responsive design. The use of multiple JavaScript libraries and integrations indicates a complex but well-managed technical environment. There is no evidence of technical debt or outdated technologies. Opportunities exist to improve security headers and privacy mechanisms to align with best practices and regulatory requirements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with updoc.com.au. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review updoc.com.au.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.