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Security report for travelcounsellors.co.uk

Travel Counsellors · Hospitality · United Kingdom

Medium risk. 3 critical or high findings in GDPR outside view and SSL/TLS.

Security score

70/100

Risk levelMedium

0–100, higher is better. How it is calculated

Travel Counsellors is a UK-based personalized travel advisory service connecting customers with experienced travel advisors who craft bespoke holiday experiences. The company positions itself as a trusted intermediary offering tailored travel planning and support throughout the customer journey. The website reflects a mature digital presence with comprehensive content, clear navigation, and strong branding consistency. Technically, the site employs modern web technologies including Bootstrap, jQuery, and integrates analytics and marketing tools such as Google Analytics, Trustpilot, and Freshworks chat. Security posture is strong with HTTPS enforced, security headers implemented, and cookie consent mechanisms in place. However, the absence of publicly available WHOIS data due to domain naming rules issues limits domain trust verification. No explicit security policies or incident response information are published, representing an area for improvement. Overall, the site is professional, secure, and compliant with privacy regulations, targeting general consumers seeking personalized travel services.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

3 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1
    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching travelcounsellors.co.uk

This scan found 23 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
49
Security headers
70
Email security
70
DNS health
60
Network security
100
GDPR outside view
68
Average
70

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Travel Counsellors operates in the hospitality sector, focusing on personalized travel advisory services. Its business model leverages a network of independent travel counsellors to deliver bespoke holiday planning. The company targets consumers looking for tailored travel experiences and positions itself as a premium service provider. The website's extensive destination and holiday type navigation indicates a broad market reach and diverse service offerings. Integration with Trustpilot and Google verification signals a focus on trust and reputation management. The lack of visible company registration and VAT details on the site suggests these may be available elsewhere or require further verification. The company appears to have a large operational scale given the website's content depth and technology use.

Security posture

The website demonstrates a good security posture with HTTPS enforced and multiple security headers present, including Content-Security-Policy with nonce usage, Strict-Transport-Security, and X-Frame-Options. Cookie consent is managed via OneTrust, indicating GDPR compliance efforts. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a published security policy, incident response plan, or vulnerability disclosure program limits transparency and preparedness visibility. No security.txt file was found. The site would benefit from publishing these documents and providing dedicated security contact channels to enhance trust and incident readiness.

Recommendations

  1. Publish a dedicated security policy page outlining security practices and commitments.
  2. Establish and publish an incident response plan and vulnerability disclosure process.
  3. Add explicit contact information for data protection officer or security team.
  4. Regularly review and audit third-party scripts and libraries for vulnerabilities.
  5. Enhance domain registration transparency by resolving WHOIS data issues or providing business registration details on the site.

Contact details published on the site

Addresses
Legal name
Travel Counsellors Limited
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Travel Counsellors
Description
We connect you with experienced travel advisors who will craft your holiday with care and be on hand every step of the way.
Key services
Personal travel advisor matching, Bespoke holiday planning, Tailored travel experiences
Content quality
excellent
Branding
consistent

Technology

Stack
jQuery, Bootstrap, Font Awesome, Photoswipe, Axios, Google Tag Manager, Google Analytics, OneTrust, Trustpilot widget, Freshworks chat
Frameworks
Bootstrap
Performance
moderate
Mobile
good
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • Use of CSP nonces
  • Cookie consent mechanism
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, Google Tag Manager
Tracking level
moderate
Privacy practices
good

Advertising

Marketing tools
Freshworks chat, Trustpilot widget
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and navigation.
  2. Strong use of modern web technologies and third-party integrations.
  3. Comprehensive cookie consent and privacy mechanisms implemented.
  4. No direct contact emails or phone numbers found in the provided HTML snippet; contact likely via forms or dedicated contact page.
  5. WHOIS data is unavailable, limiting domain trust verification.
  6. No security policy or incident response information published on the site.
  7. No vulnerability disclosure or security.txt file detected.
  8. No adult or questionable content detected; site is safe for general audiences.
Technical notes

Notes

The website uses a modern technology stack including Bootstrap for responsive design, jQuery for DOM manipulation, and Axios for HTTP requests. It integrates third-party services such as Google Analytics, Google Tag Manager, Trustpilot, OneTrust for cookie consent, and Freshworks for chat support. The site is well-structured with comprehensive meta tags and Open Graph data for SEO and social sharing. Performance is moderate with asynchronous loading of scripts and use of CDN-hosted libraries. Mobile optimization and accessibility features are good, with skip links and responsive navigation menus. No CMS was explicitly detected, suggesting a custom or proprietary platform. Hosting provider details were not discernible from the HTML content.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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