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Is thomascook.com a Scam? Security Check Results - Thomas Cook Tourism (UK) Company Limited

thomascook.com Security Report Summary

thomascook.com received a security score of 66 out of 100 in Guard's comprehensive security analysis, classified as "Moderate Risk". This report covers Thomas Cook Tourism (UK) Company Limited's website security posture. Thomas Cook Tourism (UK) Company Limited operates in the Hospitality industry in United Kingdom.

Thomas Cook Tourism (UK) Company Limited operates a comprehensive online travel platform specializing in package holidays, city breaks, and hotel bookings primarily targeting UK customers. The company leverages its long-standing brand heritage combined with modern technology powered by its parent company, eSky Group, to deliver affordable and secure holiday booking experiences. The website demonstrates strong market positioning with trust certifications such as ATOL and ABTA, reinforcing customer confidence in their services. Technically, the site employs modern web technologies including web components, Google Tag Manager, and user consent management tools, ensuring a responsive and accessible user experience across devices. Security posture is robust with HTTPS enforcement, security headers, and no visible vulnerabilities, although explicit security policies and incident response details are not publicly disclosed. Overall, the website is professional, trustworthy, and well-optimized, though the absence of WHOIS domain registration data slightly reduces domain trustworthiness. Strategic recommendations include publishing detailed security and incident response policies and adding vulnerability disclosure mechanisms to enhance transparency and security maturity.

The security scan identified 28 findings across security headers, SSL/TLS, DNS health, email security, GDPR compliance, and NIS2 compliance analysis modules.

Technologies detected: JavaScript, Web Components, Google Tag Manager, Trustpilot Widget, Usercentrics Consent Management, Flickity Carousel, Google Fonts, Typekit Fonts.

About this security scan

Guard performs automated security assessments of websites by analyzing SSL/TLS certificates, HTTP security headers, DNS configuration, email authentication protocols (SPF, DKIM, DMARC), GDPR compliance indicators, NIS2 directive compliance, network exposure, and business-context intelligence. Each report provides domain-specific findings, risk scores, and actionable recommendations.

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Is thomascook.com Safe? Security Analysis for Thomas Cook Tourism (UK) Company Limited

https://www.thomascook.com/

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HospitalityUnited Kingdommedium
JavaScriptWeb ComponentsGoogle Tag ManagerTrustpilot WidgetUsercentrics Consent Management+3 more
Analyzed Completed
66
Security Score
MEDIUM RISK

GDPR-aligned

Data handling

EU

Hosting region

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AI Summary

Thomas Cook Tourism (UK) Company Limited operates a comprehensive online travel platform specializing in package holidays, city breaks, and hotel bookings primarily targeting UK customers. The company leverages its long-standing brand heritage combined with modern technology powered by its parent company, eSky Group, to deliver affordable and secure holiday booking experiences. The website demonstrates strong market positioning with trust certifications such as ATOL and ABTA, reinforcing customer confidence in their services. Technically, the site employs modern web technologies including web components, Google Tag Manager, and user consent management tools, ensuring a responsive and accessible user experience across devices. Security posture is robust with HTTPS enforcement, security headers, and no visible vulnerabilities, although explicit security policies and incident response details are not publicly disclosed. Overall, the website is professional, trustworthy, and well-optimized, though the absence of WHOIS domain registration data slightly reduces domain trustworthiness. Strategic recommendations include publishing detailed security and incident response policies and adding vulnerability disclosure mechanisms to enhance transparency and security maturity.

Detected Technologies

JavaScriptWeb ComponentsGoogle Tag ManagerTrustpilot WidgetUsercentrics Consent ManagementFlickity CarouselGoogle FontsTypekit Fonts

9 urgent findings need attention

9 high

  • + 1 more findings in the full report below
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Security drift alerts

Risk score drops, new high-severity issues, and header hardening gaps

Compliance watch

GDPR / NIS2 posture changes with governance evidence snapshots

Infrastructure surface

Unexpected open services, SSL expiry, DNS & email authentication changes

Content & tracker intelligence

Marketing tech shifts, analytics drift, and AI recommendation updates

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Security Headers

8 findings

15/100

GDPR Compliance

1 finding

85/100

NIS2 Compliance

8 findings

17/100

Email Security

3 findings

85/100

🧠AI Business Intelligence

Technology stack, business insights, and market analysis powered by AI.

Business Intelligence

Market & Strategic Analysis

Thomas Cook holds a strong position in the UK travel market as a trusted provider of package holidays and city breaks, targeting a broad audience including families and solo travelers. The business model focuses on online bookings with ATOL and ABTA protections, ensuring compliance with UK travel regulations. Revenue streams likely include holiday package sales, flight and hotel bookings, and ancillary services. The partnership with eSky Group provides technological advantages and scalability. The company maintains active engagement through social media and mobile apps, indicating a focus on digital growth and customer retention. The website content and navigation are designed to facilitate easy discovery of holiday options, supporting conversion optimization. The lack of visible WHOIS data suggests privacy protection or recent domain registration, which should be monitored for consistency with business claims.

Extracted Contact Information

Marketing Intelligence Data

Security Posture Analysis

Comprehensive Security Assessment

The website exhibits a mature security posture with enforced HTTPS, comprehensive security headers, and integration of consent management for GDPR compliance. Trust signals such as ATOL and ABTA certifications further enhance security credibility. No exposed sensitive data or vulnerable libraries were detected in the HTML content. However, the absence of a published security policy, incident response plan, or vulnerability disclosure program represents a gap in transparency and readiness. No dedicated security contact channels were found. Overall, the site is secure for users but could improve by publicly sharing security governance information and establishing formal vulnerability reporting channels.

Strategic Recommendations

Priority Actions for Security Improvement

1

Publish a detailed security policy and incident response plan on the website to improve transparency.

Observations

Comprehensive website and business-context analysis.

AI-Enhanced Website Analysis

Business Insights

Company:

Thomas Cook Tourism (UK) Company Limited

Description:

Thomas Cook is one of the UK's most trusted package holiday providers, with over 180 years of travel expertise. Now powered by eSky, we offer affordable, stress-free holidays to destinations worldwide. eSky Group is a global leader in travel technology, supporting seamless and secure holiday bookings.

Key Services:
Package holidaysCity breaksHotel only bookingsFlight + hotel packages
Content Quality:

excellent

Branding:

consistent

Technical Stack

Technologies:
JavaScriptWeb ComponentsGoogle Tag ManagerTrustpilot WidgetUsercentrics Consent ManagementFlickity CarouselGoogle FontsTypekit Fonts
Performance:

fast

Mobile:

excellent

Accessibility:

good

SEO:

good

Security Assessment

Security Score:
90/100
Best Practices:
  • HTTPS enforced
  • ATOL and ABTA certifications
  • Secure trust account model
  • Consent management via Usercentrics
  • No exposed sensitive data in HTML

Analytics & Tracking

Services:
Google AnalyticsGoogle Tag ManagerSpeedCurve LUX
Tracking Level:moderate
Privacy Compliance:good

Advertising & Marketing

Ad Networks:
Adalyser
Tracking Pixels:
Usercentrics Consent Management
Marketing Tools:
Trustpilot Widget
Transparency Level:good

Website Quality Assessment

Design Quality:excellent
User Experience:excellent
Content Relevance:excellent
Navigation Clarity:excellent
Professionalism:excellent
Trustworthiness:high

Key Observations

1

Website is fully accessible with no blocking or WAF challenges.

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🛡️Security Headers

HTTP security headers analysis and recommendations.

Security Headers

HTTP security headers analysis

15/100
Score

Missing Strict-Transport-Security header

HIGH

Forces HTTPS connections

Missing X-Frame-Options header

HIGH

Prevents clickjacking attacks

Missing X-Content-Type-Options header

MEDIUM

Prevents MIME type sniffing

Missing Content-Security-Policy header

HIGH

Controls resources the browser is allowed to load

Missing X-XSS-Protection header

MEDIUM

Legacy XSS protection (deprecated but still recommended)

Missing Referrer-Policy header

LOW

Controls referrer information sent with requests

Missing Permissions-Policy header

MEDIUM

Controls browser features and APIs

Sensitive data may be cached

LOW

Cache-Control header should include "no-store" for sensitive pages

👤GDPR Compliance

Privacy and data protection assessment under GDPR regulations.

GDPR Compliance

Privacy and data protection assessment

85/100
Score

No Cookie Consent Banner found

HIGH

GDPR requires explicit consent for non-essential cookies

GDPR Compliance Analysis

Privacy Policy85% confidence
Cookie Policy85% confidence
Contact Information Found90% confidence
phone

🛡️NIS2 Compliance

Network & Information Security Directive compliance assessment.

NIS2 Compliance

Network & Information Security Directive

17/100
Score

No information security framework found

HIGH

NIS2 requires documented cybersecurity and information security measures

No vulnerability disclosure policy

MEDIUM

NIS2 encourages coordinated vulnerability disclosure

No security policy documentation found

HIGH

NIS2 requires documented cybersecurity governance and risk management

No incident response procedures found

HIGH

NIS2 requires documented incident response and business continuity plans

No business continuity planning found

MEDIUM

NIS2 emphasizes operational resilience and business continuity

No security contact information

HIGH

NIS2 requires clear incident reporting channels

No vulnerability reporting mechanism

MEDIUM

Clear vulnerability reporting supports coordinated disclosure

No NIS2 reference found

LOW

Consider explicitly mentioning NIS2 compliance efforts

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📧Email Security

SPF, DKIM, and DMARC validation and email security assessment.

Email Security

SPF, DKIM, and DMARC validation

85/100
Score

No BIMI Record

LOW

BIMI displays brand logos in email clients

No MTA-STS Policy

MEDIUM

MTA-STS enforces TLS for email delivery

No TLS-RPT Record

LOW

TLS-RPT provides reporting for email TLS issues

SPF
Sender Policy Framework
DKIM
DomainKeys Identified Mail
DMARC
Domain-based Message Authentication
MX Records
Mail Exchange Records
BIMI
Brand Indicators
MTA-STS
Mail Transfer Agent Security
TLS-RPT
TLS Reporting
DNSSEC
DNS Security
SPF Details
Record:
v=spf1 include:spf.protection.outlook.com include:spf.ssmx.net include:_spf.emaillabs.net.pl include:_spf.google.com -all
DNS Lookups:4/10
Policy:-all
DKIM Selectors Found
Selector:google(1088-bit rsa)
Selector:k1(1296-bit rsa)
Selector:s1(1440-bit rsa)
DMARC Details
Policy:quarantine
Aggregate Reports:[email protected]
Forensic Reports:[email protected]

🏆SSL/TLS Security

Certificate validity and encryption analysis.

SSL/TLS Security

Certificate validity and encryption analysis

57/100
Score

Weak Protocols Supported

HIGH

Server supports weak protocols: TLSv1.1

OCSP Stapling Not Enabled

LOW

OCSP stapling improves performance and privacy

Certificate Transparency Not Implemented

LOW

Certificate is not logged in Certificate Transparency logs

SSL Certificate Expires Within 90 Days

MEDIUM

SSL certificate expires in 46 days

HSTS Not Enabled

MEDIUM

HTTP Strict Transport Security (HSTS) is not configured

Protocol Support

TLSv1.3TLSv1.2TLSv1.1

OCSP Status

OCSP Stapling Disabled

📊DNS Health

DNS configuration and security assessment.

DNS Health

DNS configuration and security assessment

85/100
Score

DNSSEC Not Enabled

MEDIUM

DNSSEC is not configured for this domain

CAA Records Not Configured

LOW

Certificate Authority Authorization (CAA) records not found

Domain Registration Details

Domain Age
30 years(mature)
Expiry Risk
low(126 days)
Protection Level
strongDNSSEC OFF

DNS Records

A Records:23.212.110.113, 23.212.110.19
AAAA Records:2a02:26f0:7100::210:1f0, 2a02:26f0:7100::210:1a1
Name Servers:
a1-156.akam.net
a24-67.akam.net
a4-64.akam.net
a5-65.akam.net
a6-66.akam.net
a7-67.akam.net
MX Records:
10: smtp.google.com
SOA:Serial: 2024092927, TTL: 300s

DNSSEC Status

DNSSEC Not Enabled

DNS Performance

Resolution Time:21ms

SPF Analysis

SPF Record:
v=spf1 include:spf.protection.outlook.com include:spf.ssmx.net include:_spf.emaillabs.net.pl include:_spf.google.com -all

Network Security

Port scanning and network exposure analysis.

Network Security

Port scanning and network exposure analysis

100/100
Score

Good Network Security Posture

LOW

No unnecessary services detected on common risky ports

How does thomascook.com compare?

See how thomascook.com stacks up against similar websites in the same industry.

🔧Technical Analysis

Detailed technical findings and analysis from AI assessment.

Technical Analysis

Comprehensive security assessment findings

Additional Findings

The website is built on a custom CMS platform with extensive use of modern JavaScript frameworks and web components, ensuring a dynamic and responsive user interface. Integration with third-party services such as Google Tag Manager, Trustpilot, and Usercentrics indicates a mature digital marketing and compliance infrastructure. The site loads efficiently with optimized fonts and asynchronous script loading, contributing to fast performance. Accessibility features such as skip links and focus outlines are implemented, supporting inclusive design. SEO is supported by comprehensive meta tags, Open Graph data, and structured JSON-LD schema. Technical risks are minimal, but ongoing monitoring of third-party dependencies and domain registration status is recommended to mitigate potential operational impacts.
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Optional add-ons

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Full Report
PDF · email delivery · lifetime access
39.90
Total
Incl. 21% VAT
39.90
Already purchased? Enter unlock code
VisaMastercardApple PayGoogle Payvia EveryPay
SEQ SIA
Reg. No. 40203410806 · VAT LV40203410806

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