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Security report for thewarehouse.co.nz

The Warehouse · Retail · New Zealand

Medium risk. 4 critical or high findings in Security headers, GDPR outside view and 1 other check.

Security score

73/100

Risk levelMedium

0–100, higher is better. How it is calculated

The Warehouse is a leading New Zealand retail company offering a wide range of products including clothing, homeware, toys, groceries, and more. It operates both online and physical stores, emphasizing everyday low prices and sustainability initiatives. The website reflects a mature e-commerce platform with strong branding and customer engagement through MarketClub membership and social media presence. Technically, the site leverages Salesforce Commerce Cloud and integrates multiple analytics and marketing tools, ensuring a modern and responsive user experience. Security posture is solid with HTTPS, secure forms, and embedded live chat, though explicit security policies and vulnerability disclosure programs are not published. Overall, the site is professional, trustworthy, and well-optimized for its target audience.

Scanned

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

4 findings rated critical or high. Fix these first.

  1. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

  2. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

    • High

      No Cookie Consent Banner found

      GDPR requires explicit consent for non-essential cookies

      What to do: Implement a cookie consent banner that appears on first visit

  3. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak SSL Key Length

      SSL certificate uses 256-bit key, which is considered weak

      What to do: Use at least 2048-bit RSA or 256-bit ECC key

      • CWE-326
      • OWASP A04:2025
      • Mozilla TLS: Mozilla Server Side TLS 6.0 intermediate: rsa_key_size 2048

Need hands-on remediation? Email guard@offseq.com

Keep watching thewarehouse.co.nz

This scan found 21 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
70
Email security
70
DNS health
65
Network security
100
GDPR outside view
65
Average
73

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The Warehouse holds a dominant market position in New Zealand's retail sector, targeting general consumers with a broad product catalog. Its business model combines online and in-store sales, supported by loyalty programs like MarketClub. The company benefits from partnerships with Salesforce for CRM and live chat, and uses advanced marketing tools to drive sales and customer retention. The brand is well-established since 1982, with a large employee base and a focus on sustainability and ethical sourcing. Growth indicators include active promotions, extensive product categories, and a strong digital presence.

Security posture

The website demonstrates a good security maturity level with enforced HTTPS, CSRF protection, and secure login mechanisms. The use of reputable third-party services like Salesforce Live Chat and New Relic for monitoring enhances security and performance. However, the absence of publicly available security policies, incident response contacts, and vulnerability disclosure reduces transparency and may impact user trust. No critical vulnerabilities or exposed sensitive data were detected in the analysis. Recommendations include publishing security policies and establishing a formal vulnerability disclosure channel.

Recommendations

  1. Publish a dedicated security policy and incident response contact information on the website.
  2. Implement and publicize a vulnerability disclosure program, including a security.txt file.
  3. Regularly audit and update third-party scripts to mitigate potential vulnerabilities.
  4. Enhance transparency by providing data protection officer contact details and compliance statements.
  5. Continue investing in performance optimization and accessibility improvements to maintain high user experience standards.

Contact details published on the site

Addresses
Legal name
Warehouse Limited
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
The Warehouse
Description
The Warehouse is New Zealand’s biggest one stop shop for great products at low prices; including toys, electronics, home and garden products, sports equipment, jewellery and so much more! Our people are at the heart of what we do, which is why we are committed to being #HereForGood when it comes to the products we sell and doing what’s right to keep our planet healthy. We’re walking the talk through our initiatives around sustainability, ethical sourcing, soft plastic recycling, EV chargers, and more. With such a huge range of products available online or in store, we are sure to have everything you need at the lowest prices. Thank you for shopping with The Warehouse.
Key services
Online retail, In-store retail, Home delivery, MarketClub membership savings
Content quality
excellent
Branding
consistent

Technology

Stack
Adobe Alloy, Google Tag Manager, Google Analytics, Crazy Egg, Dynamic Yield, Salesforce Live Chat, New Relic, Dynamicyield API, Material Icons, Foursixty Instagram Feed
Frameworks
Salesforce Commerce Cloud (Demandware)
Platforms
Web
Performance
fast
Mobile
excellent
Accessibility
good
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • CSRF tokens used (CSRF-Generate link present)
  • Secure login and account creation forms
  • Live chat with Salesforce embedded securely

Analytics and tracking

Services
Google Analytics, New Relic, Crazy Egg, Dynamic Yield, CQuotient
Tracking level
extensive
Privacy practices
good

Advertising

Ad networks
Google Ads, TikTok Ads, Snapchat Ads, Pinterest Ads, Facebook Ads
Tracking pixels
Facebook Pixel, TikTok Pixel, Crazy Egg, Dynamic Yield
Marketing tools
Dynamic Yield, Crazy Egg
Transparency
good

Site quality

Design
excellent
User experience
excellent
Content relevance
excellent
Navigation
excellent
Professionalism
excellent
Trustworthiness
high

Key observations

  1. Website is fully accessible with rich content and no blocking detected
  2. Strong e-commerce platform with Salesforce Commerce Cloud
  3. Extensive use of third-party marketing and analytics tools
  4. Good privacy and cookie policy presence with consent mechanisms
  5. No explicit security or incident response policies published
  6. WHOIS data unavailable, which is unusual and warrants monitoring
  7. Professional design and user experience with clear navigation
  8. Multiple social media and contact channels provided
Technical notes

Notes

The Warehouse website is built on Salesforce Commerce Cloud, utilizing modern JavaScript modules, asynchronous loading, and multiple third-party integrations for analytics, personalization, and live support. The site is mobile-optimized with responsive design and accessibility features. Performance is enhanced by CDN usage and preloading of fonts and scripts. The technical infrastructure supports a robust e-commerce experience with secure forms and session management. Opportunities exist to improve hosting transparency and further streamline third-party dependencies to reduce potential attack surface.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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