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Security report for synxis.com

Hospitality Solutions · Hospitality · United States

Medium risk. 2 critical or high findings in SSL/TLS and Security headers.

Security score

66/100

Risk levelMedium

0–100, higher is better. How it is calculated

Hospitality Solutions is a technology and service provider specializing in the hospitality industry, offering a comprehensive suite of products and services including central reservation systems, distribution channels, retailing, acquisition, operations, and customer success solutions. Powered by the SynXis platform, it targets hoteliers globally to optimize operations and revenue. The company positions itself as a leading global hospitality commerce and distribution platform provider with enterprise-level reach and a broad product portfolio. Technically, the website is built on WordPress and leverages modern marketing and analytics tools such as Google Tag Manager, Hotjar, Demandbase, Pardot, and Ahrefs. The site is mobile-optimized with good SEO practices and a professional design. Cookie consent mechanisms indicate awareness of privacy regulations, though explicit privacy and terms of service pages were not found in the provided content. Security posture is moderate with HTTPS enforced and no exposed sensitive data, but lacks visible security headers and published security policies or incident response information. The absence of WHOIS data for the domain raises concerns about domain legitimacy or privacy protection usage, which impacts trustworthiness. Overall, the website presents a professional and credible front for a hospitality technology enterprise but would benefit from improved transparency in domain registration, privacy policies, and security disclosures to enhance trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
88/ 100 · Low
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • Critical

      Unable to retrieve SSL certificate

      Could not establish secure connection to retrieve certificate information

      What to do: Check if the server is accessible and SSL/TLS is properly configured

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1

Need hands-on remediation? Email guard@offseq.com

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  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

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Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
0
Security headers
45
Email security
85
DNS health
75
Network security
100
GDPR outside view
88
Average
66

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Hospitality Solutions operates in the hospitality technology sector, providing integrated solutions for hotel management, distribution, and marketing. Its competitive advantage lies in the SynXis platform, which offers a unified commerce and distribution system. The business model is B2B, targeting hotels and hospitality groups worldwide. Revenue streams likely include software licensing, service subscriptions, digital marketing, and customer support services. The company demonstrates growth through diverse product studios and partnerships, including API integrations and AI innovations. The presence of extensive resources and customer success services indicates a mature operational structure and a focus on client retention and satisfaction.

Security posture

The current security maturity level is moderate. The website enforces HTTPS and uses cookie consent tools, indicating compliance with basic privacy regulations. However, the lack of security headers such as CSP, HSTS, and X-Frame-Options reduces protection against common web attacks. No public security policies, incident response contacts, or vulnerability disclosure mechanisms were found, which limits transparency and readiness perception. There are no visible vulnerabilities or exposed sensitive data in the HTML content. Compliance with GDPR is partially indicated by cookie consent but lacks a detailed privacy policy. Overall, the security culture appears functional but could be enhanced with formalized policies and improved technical controls.

Recommendations

  1. Implement and publish a comprehensive privacy policy detailing data handling and GDPR compliance.
  2. Add security headers (CSP, HSTS, X-Frame-Options) to improve web security posture.
  3. Publish a vulnerability disclosure policy or security.txt file to encourage responsible reporting.
  4. Provide clear incident response contact information to enhance transparency and trust.
  5. Verify and update domain registration information to ensure legitimacy and reduce suspicion.

Contact details published on the site

Addresses
Legal name
Hospitality Solutions
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Hospitality Solutions
Description
Hospitality Solutions combines unrivaled experience and innovative technology to help hoteliers around the world, powered by SynXis®, the leading global hospitality commerce and distribution platform.
Key services
Central Reservation System (SynXis CRS), APIs for integration, AI Innovation, Retailing solutions, Distribution solutions (Booking Engine, GDS, OTA, Voice Agent), Acquisition services (Consortia, Digital Marketing, GDS Media), Operations (Payments, PMS, Task Management), Customer Success (Reservation Services, Onboarding), Data & Analytics
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Google Tag Manager, Hotjar, Demandbase, Pardot, OneTrust Cookie Consent
Frameworks
WordPress
Platforms
WordPress CMS
Performance
moderate
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
75/100
Good practices seen
  • HTTPS enforced
  • Cookie consent banner implemented
  • No exposed sensitive data in HTML

Analytics and tracking

Services
Google Analytics, Hotjar, Ahrefs, LinkedIn Insight, Pardot
Tracking level
moderate
Privacy practices
basic

Advertising

Tracking pixels
Hotjar, LinkedIn Insight, Google Analytics (via GTM), Ahrefs Analytics, Pardot Analytics
Marketing tools
Demandbase, Pardot
Transparency
good

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is accessible with full content and no blocking detected.
  2. WHOIS data is missing or domain is unregistered under the queried name.
  3. Website uses modern marketing and analytics tools.
  4. Cookie consent mechanism is implemented indicating GDPR awareness.
  5. No explicit privacy policy or terms of service pages found in provided content.
  6. Contact information including phone and address is present and credible.
  7. No security.txt or vulnerability disclosure found.
  8. No explicit security policies or incident response information publicly available.
  9. Website content is hospitality industry focused and professional.
  10. No adult or questionable content detected.
Technical notes

Notes

The website is built on WordPress CMS with a modern tech stack including jQuery and various marketing and analytics integrations such as Google Tag Manager, Hotjar, Demandbase, Pardot, and Ahrefs. The site demonstrates good mobile optimization and SEO practices with structured data (JSON-LD) implemented for enhanced search engine understanding. Performance is moderate, with asynchronous loading of scripts and CDN usage for assets. However, the absence of security headers and incomplete WHOIS data indicate areas for technical improvement. The site architecture supports a complex product portfolio with clear navigation and search functionality, reflecting a mature digital infrastructure.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

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