Skip to main content

Security report for supportandgo.com

Samsonite IP Holdings S.àr.l. · Retail · N/a

Low risk. 2 critical or high findings in GDPR outside view and SSL/TLS.

Security score

80/100

Risk levelLow

0–100, higher is better. How it is calculated

The website www.supportandgo.com operates as a service platform for multiple well-known luggage brands including Samsonite, American Tourister, Tumi, Lipault, Gregory, and Hartmann. It provides users with tools to find service support, parts delivery, pick-up services, and dispute resolution. The site targets both consumers and dealers, positioning itself as a key service facilitator within the luggage retail sector. The branding is consistent and professional, reflecting the established reputation of the Samsonite group. Technically, the website is built on ASP.NET MVC framework and utilizes common libraries such as jQuery, Modernizr, and Bootstrap. The site demonstrates moderate performance and good mobile optimization, though accessibility and SEO optimizations are basic. Security measures include the use of anti-forgery tokens in forms, but there is a lack of explicit security headers and cookie consent mechanisms, which are areas for improvement. From a security perspective, the site uses HTTPS (assumed though not explicitly confirmed), but lacks important HTTP security headers such as Content Security Policy and HSTS. No vulnerabilities or exposed sensitive data were detected in the HTML content. The absence of WHOIS registration data for the domain is a significant concern, as it raises questions about domain legitimacy despite the professional appearance and brand alignment of the website. Overall, the website presents a moderate risk profile with good business credibility but technical and security gaps that should be addressed. Strategic recommendations include verifying domain registration, implementing comprehensive security headers, adding cookie consent mechanisms, and publishing clear security and incident response policies to enhance trust and compliance.

Scanned

NIS2 and GDPR posture

GDPR outside view
68/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

2 findings rated critical or high. Fix these first.

  1. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

  2. SSL/TLS

    TLS encrypts the connection and proves the site is really yours. Weak or expiring certificates trigger browser warnings and put traffic at risk.

    • High

      Weak Protocols Supported

      Server supports weak protocols: TLSv1.1

      What to do: Disable TLS 1.0, TLS 1.1, and all SSL versions

      • CWE-327
      • OWASP A04:2025
      • ASVS V12.1.1

Need hands-on remediation? Email guard@offseq.com

Keep watching supportandgo.com

This scan found 16 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
82
Security headers
70
Email security
80
DNS health
80
Network security
100
GDPR outside view
68
Average
80

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

The website serves as a centralized service portal for multiple luggage brands under the Samsonite IP Holdings S.àr.l. umbrella. Its business model focuses on providing after-sales support and service facilitation to both consumers and dealers. The presence of multiple brand logos and dedicated brand service links indicates a broad target customer base. The lack of direct contact emails or phone numbers suggests a preference for controlled communication via forms, possibly to streamline support requests. The site does not display explicit revenue streams but likely supports brand loyalty and customer retention through service offerings. The absence of WHOIS data is unusual for a large brand and may indicate use of a proxy or subdomain. No direct partnerships or subsidiaries beyond the listed brands are evident from the site content.

Security posture

The security posture of the website is moderate. The use of HTTPS is assumed but not explicitly confirmed in the provided data. Forms are protected with anti-forgery tokens, indicating awareness of common web security practices. However, the absence of critical security headers such as Content Security Policy, HSTS, and X-Frame-Options reduces the overall security robustness. No incident response or security policy information is published, and no dedicated security contact channels are provided. The lack of WHOIS registration data is a red flag for domain legitimacy and could pose risks related to trust and phishing. Overall, while no immediate vulnerabilities are evident, the site would benefit from enhanced security controls and transparency.

Recommendations

  1. Verify and publish accurate WHOIS registration data to improve domain legitimacy and trust.
  2. Implement essential HTTP security headers including Content Security Policy, HSTS, and X-Frame-Options.
  3. Add a cookie consent mechanism to comply with privacy regulations and improve user trust.
  4. Publish clear security policies and incident response procedures accessible to users.
  5. Enhance accessibility and SEO features to improve user experience and search visibility.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Samsonite IP Holdings S.àr.l.
Description
Service website providing tools to find answers to service requirements for multiple luggage brands including Samsonite, American Tourister, Tumi, Lipault, Gregory, and Hartmann.
Key services
Brand-specific service support, Parts delivery, Pick-up service, Online dispute resolution
Content quality
good
Branding
consistent

Technology

Stack
jQuery, Modernizr, Bootstrap, Globalize.js
Frameworks
ASP.NET MVC
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
55/100
Good practices seen
  • Use of HTTPS assumed (no explicit data)
  • Secure forms with anti-forgery tokens

Analytics and tracking

Tracking level
minimal
Privacy practices
basic

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
basic
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website serves as a multi-brand luggage service portal
  2. No WHOIS registration data available for domain
  3. No explicit contact emails or phone numbers found, only forms
  4. No social media links detected
  5. No cookie consent mechanism present despite cookie policy style
  6. Forms use anti-forgery tokens indicating some security awareness
  7. No security headers detected in HTML content
  8. No analytics or tracking scripts detected
  9. Website content is professional and consistent with brand identity
Technical notes

Notes

The website is built on a mature ASP.NET MVC framework with front-end technologies including jQuery, Modernizr, and Bootstrap. The site uses anti-forgery tokens in forms, indicating secure form handling practices. Performance is moderate with good mobile responsiveness but basic accessibility and SEO optimizations. No CMS or hosting provider information is discernible from the HTML content. The site lacks advanced analytics or tracking scripts, suggesting minimal user tracking. Technical debt appears low but the absence of security headers and cookie consent mechanisms indicates areas for modernization and compliance improvements.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with supportandgo.com. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review supportandgo.com.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.