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Security report for small.chat

Nicer LLC · Technology · United States

Medium risk. 8 critical or high findings in Email security, Security headers and 2 other checks.

Security score

60/100

Risk levelMedium

0–100, higher is better. How it is calculated

Smallchat is a technology company offering a Slack-based live chat integration service that enables website owners to communicate with visitors directly within Slack. The company positions itself as a niche SaaS provider focused on simplifying customer chat by leveraging Slack's platform. The website is professionally designed, mobile-optimized, and uses modern web technologies such as React and Gatsby, hosted likely behind Cloudflare DNS services. The technical infrastructure supports fast performance and good SEO practices, with integration of Google Tag Manager for analytics and Mailchimp for marketing communications. Security posture is solid with HTTPS enforced and standard security headers present, although DNSSEC is not enabled and no explicit security or incident response policies are published. Privacy compliance is basic with a privacy policy and GDPR references present, but no cookie consent mechanism is detected. Overall, the domain registration is privacy protected but consistent with a legitimate small tech company founded in 2017. The website provides clear contact information via email and maintains social media presence on Twitter and Medium. Strategic recommendations include enabling DNSSEC, publishing security policies, and implementing cookie consent to enhance compliance and trust.

Scanned

This is an earlier scan of small.chat. View the latest report

NIS2 and GDPR posture

GDPR outside view
65/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

8 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Cookie Policy found

      GDPR requires clear information about cookie usage

      What to do: Add a dedicated cookie policy explaining cookie usage and purposes

Need hands-on remediation? Email guard@offseq.com

Keep watching small.chat

This scan found 25 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

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Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
65
Security headers
15
Email security
40
DNS health
75
Network security
100
GDPR outside view
65
Average
60

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Smallchat operates in the technology sector, targeting website owners and teams using Slack who want to engage visitors via live chat. Its business model is SaaS, providing a Slack integration that simplifies customer communication workflows. The company leverages its parent company Nicer LLC's infrastructure and branding. The market position is focused and niche, with competitive advantages including seamless Slack integration, ease of installation, and customizable chat features. Revenue streams likely include subscription plans as indicated by the pricing page. The partnership ecosystem includes Slack and related content platforms like stories.nicer.io. Growth indicators include active content marketing and social media engagement. The company maintains professional web presence and clear business information, supporting credibility and customer trust.

Security posture

The website demonstrates a mature security posture with HTTPS enforced and multiple security headers implemented, indicating adherence to best practices. The use of Cloudflare DNS and nameservers adds resilience and protection. However, DNSSEC is not enabled, which could improve DNS security. No vulnerabilities or exposed sensitive data were detected in the HTML content. The absence of published security policies, incident response contacts, or vulnerability disclosure mechanisms represents a compliance gap and potential risk in incident handling readiness. Privacy compliance is partial, lacking explicit cookie consent mechanisms. Overall, the security posture is good but could be enhanced by formalizing policies and improving DNS security.

Recommendations

  1. Enable DNSSEC on the domain to strengthen DNS security and prevent spoofing.
  2. Implement a cookie consent banner or mechanism to comply with privacy regulations and improve user transparency.
  3. Publish a formal security policy and incident response contact information to enhance trust and preparedness.
  4. Consider adding a vulnerability disclosure policy or security.txt file to facilitate responsible reporting.
  5. Regularly review and update privacy and security practices to maintain compliance with evolving regulations such as GDPR and NIS2.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Nicer LLC
Description
Smallchat is an easy, flexible Slack integration for chatting with visitors on your website, enabling real-time conversations and visitor engagement directly within Slack.
Key services
Slack integration for live chat, Auto messages, Contact list management, Conversation analytics, Customizable chat widget
Content quality
good
Branding
consistent

Technology

Stack
React, Gatsby, Cloudflare DNS, Google Tag Manager, Font Awesome, Google Fonts
Frameworks
React, Gatsby
Platforms
Slack (integration platform)
Performance
fast
Mobile
good
Accessibility
basic
SEO
good

Security

Observed score
85/100
Good practices seen
  • HTTPS enforced
  • No exposed sensitive data in HTML
  • Use of Cloudflare DNS and nameservers

Analytics and tracking

Services
Google Analytics (via Google Tag Manager)
Tracking level
moderate
Privacy practices
basic

Advertising

Marketing tools
Mailchimp
Transparency
basic

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
high

Key observations

  1. Website is fully accessible with no blocking or WAF challenges.
  2. Clear Slack integration focus with detailed feature descriptions.
  3. Contact email support@small.chat is provided in footer.
  4. Terms of Use and Privacy Policy are present and linked in footer.
  5. No explicit cookie consent mechanism detected.
  6. Use of modern web technologies and good SEO practices.
  7. No phone numbers or physical addresses found on site.
  8. No explicit security or incident response policies published.
  9. No vulnerability disclosure or security.txt found.
  10. Social media presence on Twitter and Medium.
Technical notes

Notes

The website is built using modern JavaScript frameworks React and Gatsby, enabling fast static site generation and good performance. Hosting appears to leverage Cloudflare DNS services, contributing to reliability and security. The site uses Google Tag Manager for analytics and Mailchimp for marketing automation. The design is responsive and mobile-friendly, with good SEO meta tags and Open Graph data for social sharing. No CMS is detected, indicating a custom-built solution. The technical implementation is robust with no broken elements or errors observed. Opportunities exist to enable DNSSEC and improve accessibility features for broader compliance.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Earlier scans of this domain

  1. 60/100Medium33 findingsView report
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