Skip to main content

Security report for securemyrefund.com.au

Sticky Tickets · Hospitality · Australia

Medium risk. 9 critical or high findings in Email security, Security headers and 2 other checks.

Security score

55/100

Risk levelMedium

0–100, higher is better. How it is calculated

Secure My Refund is a service offered by Sticky Tickets, an Australian event ticketing platform, providing customers with an optional refund protection add-on for event tickets. The website serves as an informational resource detailing the terms, conditions, and documentation required to claim refunds under specific reasonable circumstances such as illness, transport disruptions, or jury service. The service targets event attendees in Australia seeking enhanced refund rights beyond standard policies. Technically, the website is a simple, well-structured HTML/CSS/JavaScript page hosted on AWS infrastructure, with no detected CMS or advanced frameworks. It is mobile responsive with basic accessibility and SEO features but lacks advanced security headers and cookie consent mechanisms. No analytics or tracking scripts were detected, indicating a minimal data collection approach. From a security perspective, the site uses HTTPS (implied by domain and AWS hosting), but no explicit security headers were found. The domain registration is transparent and consistent with the business, though DNSSEC is not enabled. No forms or sensitive data collection occur on this page, reducing attack surface. However, the absence of cookie policies and security headers suggests room for improvement in compliance and security posture. Overall, the website is professional and trustworthy for its niche purpose but would benefit from enhanced security practices, privacy compliance improvements, and inclusion of direct contact information to strengthen user trust and regulatory adherence.

Scanned

NIS2 and GDPR posture

GDPR outside view
50/ 100 · Medium
Checks completed
7of 7

NIS2 Art. 21(2)

  1. (a) Risk analysis and security policies: Not visible from outside
  2. (b) Incident handling: One indicator
  3. (c) Business continuity, backups and crisis management: Not visible from outside
  4. (d) Supply chain security: Not visible from outside
  5. (e) Secure acquisition, development and maintenance, including vulnerability handling: Partly checked
  6. (f) Assessing the effectiveness of security measures: Not visible from outside
  7. (g) Cyber hygiene and security training: Not visible from outside
  8. (h) Cryptography and encryption: Partly checked
  9. (i) HR security, access control and asset management: One indicator
  10. (j) Multi-factor authentication and secured communications: Not visible from outside

This scan rated NIS2 with an earlier keyword method that is no longer shown; rescan for the per-article view. Risk management, continuity, supply chain, training, MFA, management oversight (Art. 20) and incident reporting (Art. 23) need internal evidence, and Guard cannot tell whether NIS2 applies to this organisation.

GDPR is indicative only, based on publicly visible signals: Articles 7, 12, 13 and 32 of Regulation (EU) 2016/679 and Article 5(3) of the ePrivacy Directive. Not a certification or legal assessment.

Priority findings

9 findings rated critical or high. Fix these first.

  1. Email security

    SPF, DKIM and DMARC stop others sending email that looks like it comes from your domain, a common route to phishing and invoice fraud.

    • Critical

      No email authentication configured

      Domain is vulnerable to email spoofing

      What to do: Implement SPF, DKIM, and DMARC immediately

  2. Security headers

    Security headers are instructions your web server sends to every visitor’s browser. Missing ones leave visitors more exposed to attacks such as clickjacking and injected scripts.

    • High

      Missing Strict-Transport-Security header

      Forces HTTPS connections

      What to do: Add "Strict-Transport-Security: max-age=31536000; includeSubDomains; preload"

      • CWE-319
      • OWASP A04:2025
      • ASVS V3.4.1
    • High

      Missing X-Frame-Options header

      Prevents clickjacking attacks

      What to do: Add "X-Frame-Options: DENY" or "X-Frame-Options: SAMEORIGIN"

    • High

      Missing Content-Security-Policy header

      Controls resources the browser is allowed to load

      What to do: Implement a Content-Security-Policy appropriate for your application

      • ASVS V3.4.3
      • OWASP Secure Headers: OWASP Secure Headers Project recommends Content-Security-Policy: default-src 'self'; form-action 'self'; base-uri 'self'; object-src 'none';…

  3. GDPR outside view

    These are the privacy signals visitors and data protection authorities look for under GDPR.

    • High

      No Privacy Policy found

      GDPR requires a clear and accessible privacy policy

      What to do: Add a comprehensive privacy policy page and link to it prominently

Need hands-on remediation? Email guard@offseq.com

Keep watching securemyrefund.com.au

This scan found 28 issues across 6 checks. Monitoring re-runs those checks daily, emails you when something material changes and records each fix, so you can show progress.

Daily monitoring

Recommended

€25per month

  • TLS certificates and expiry
  • DNS records
  • SPF, DKIM and DMARC
  • Security headers
  • GDPR and NIS2 posture
  • Exposed services
  • Third-party trackers
  • Security score drift

Email alerts on material changes and an exportable JSON history of every change.

Billed monthly to your card. Cancel anytime. See sample alerts.

Full report

€39.90one-time

  • The complete analysis as a PDF you can cite
  • Email delivery with an unlock code
  • Lifetime access to this report

Prices incl. 21% VAT. Secure checkout by Mollie; sold by SEQ SIA, Latvia.

Results by check

Each check with its score, findings and the evidence it collected.

How this score is calculated

The security score runs 0–100, higher is better. It is the plain average of the security checks that completed in this scan, each counted equally. A check that could not run is left out: it counts neither as a pass nor as a fail.

Counted in this score

SSL/TLS
67
Security headers
15
Email security
40
DNS health
60
Network security
100
GDPR outside view
50
Average
55

Not counted

  • NIS2 outside view: Re-weights evidence from the TLS, email, DNS, network and hygiene checks, so counting it would count that evidence twice. Shown on its own.
  • OffSeq Observations: An AI reading of the site, useful context but not reproducible evidence. Shown on its own.

Findings that cap the score at 49

Each of these is serious on its own, so while any is present the site cannot rate better than high risk, however good the other checks are.

  • The certificate is not trusted by browsers
  • The website is not served over HTTPS
  • A database, remote desktop, file-sharing or Telnet service is reachable from the internet
  • The page loads a script from a compromised source
  • The domain registration has expired
  • SPF authorises every server to send mail as the domain

Partial scans

When the site blocks Guard or most checks cannot run, the score covers only the checks that ran (usually DNS and email), is capped at 75 and is shown as partial, without a risk level.

Risk levels

  • Critical0–25
  • High26–49
  • Medium50–75
  • Low76–100

Technical appendix

Business context, site observations and technical notes gathered during the scan, and the standards behind each reference.

Business context

Business profile

Sticky Tickets operates in the hospitality and event ticketing sector in Australia, offering Secure My Refund as a value-added service to improve customer confidence and satisfaction. The business model focuses on providing optional refund protection for event tickets, targeting consumers who want financial security against unforeseen circumstances preventing event attendance. The company leverages its existing ticketing platform to cross-sell this service, enhancing revenue streams. Market positioning is niche but relevant, with clear terms and conditions to manage risk. The partnership ecosystem centers on Sticky Tickets as the primary platform, with no detected subsidiaries or parent companies. Growth potential lies in expanding refund protection services and improving digital presence. Competitive advantages include detailed refund policies, clear documentation requirements, and integration with the Sticky Tickets platform. However, limited direct contact information and minimal marketing presence may constrain broader market reach.

Security posture

The current security maturity level is basic. The website benefits from HTTPS and hosting on a reputable AWS infrastructure, reducing risks related to transport security. However, the absence of security headers such as Content Security Policy, X-Frame-Options, and HSTS reduces defense-in-depth. No vulnerability disclosures or incident response contacts are provided, indicating limited transparency in security operations. No forms or sensitive data collection on this page reduce exposure to common web vulnerabilities. Privacy compliance is partial, with no cookie consent mechanism and reliance on external privacy policies. The domain registration is transparent and consistent, with no suspicious patterns detected. Overall, the security posture is adequate for an informational site but requires enhancements to meet higher compliance and security standards.

Recommendations

  1. Implement standard security headers (CSP, HSTS, X-Frame-Options) to improve security posture.
  2. Enable DNSSEC on the domain to enhance DNS security.
  3. Add a visible cookie policy and consent mechanism if cookies or tracking are used.
  4. Provide direct contact information on the site to improve user trust and compliance.
  5. Consider publishing a vulnerability disclosure policy or security.txt file to enhance transparency.
Site observations

Automated reading of the public site. Ratings are indicative.

Business

Company
Sticky Tickets
Description
Secure My Refund is an optional extra service offered by Sticky Tickets, providing customers with upgraded refund rights for event tickets under specific reasonable conditions.
Key services
Refund protection for event tickets, Claims processing for refunds under specified conditions
Content quality
good
Branding
consistent

Technology

Stack
HTML5, CSS3, JavaScript
Performance
moderate
Mobile
good
Accessibility
basic
SEO
basic

Security

Observed score
50/100
Good practices seen
  • No forms collecting sensitive data on this page
  • No inline scripts with suspicious content

Analytics and tracking

Tracking level
minimal
Privacy practices
poor

Advertising

Transparency
poor

Site quality

Design
good
User experience
good
Content relevance
good
Navigation
good
Professionalism
good
Trustworthiness
moderate

Key observations

  1. Website is a dedicated informational page for an optional refund protection service linked to Sticky Tickets.
  2. No direct contact information (email, phone, address) found on this page.
  3. No privacy or cookie policy directly on this domain; relies on Sticky Tickets main site for policies.
  4. No forms present on this page; links redirect to Sticky Tickets for refund requests.
  5. No social media or marketing/tracking scripts detected.
  6. Content is well-structured with detailed refund terms and conditions.
  7. No visible security headers or advanced security configurations detected.
  8. No analytics or advertising scripts detected, indicating minimal tracking.
  9. Mobile responsive design with basic accessibility features.
  10. No adult or questionable content detected.
Technical notes

Notes

The website is built with standard HTML5, CSS3, and JavaScript without reliance on heavy frameworks or CMS platforms, resulting in moderate performance and good mobile responsiveness. Hosting is via AWS, indicated by DNS servers, which suggests reliable infrastructure. The site lacks advanced SEO and accessibility features but maintains a clean and consistent design. No analytics or third-party marketing scripts were detected, indicating minimal tracking. The absence of security headers and cookie consent mechanisms are technical gaps. Overall, the technical implementation is straightforward and functional but could benefit from modernization and enhanced security configurations.
Standards and sources

Reference chips under each finding point to the standard, regulation or specification the finding relates to. They are taken from the official datasets below and mapped conservatively: a finding with no defensible link shows none. NIS2 and GDPR references mark where a finding is relevant evidence, not a compliance verdict. Implementing Regulation (EU) 2024/2690 binds digital infrastructure and digital service providers; for other entities it is the most detailed public reading of the Article 21 measures. WCAG, EN 301 549, European Accessibility Act and Web Accessibility Directive references name the requirement an automated accessibility rule relates to; they are not a conformance verdict.

Retrieved 2026-10-25

Reviews of this site

Share your experience with securemyrefund.com.au. Every review is verified by email and published after moderation.

Overall rating
Select a rating
4000 characters remaining

We’ll email you to confirm your review and keep your details private.

Community rating

No published reviews yet. Be the first to review securemyrefund.com.au.

Feedback on this report

Rate this report, add an optional comment, and tell us if you want a security specialist to follow up.

Overall report quality
Select a rating
2000 characters remaining

We only use your feedback to improve Guard reports. Contact details are never shared.